UK orders are despatched via the Hermes courier service. International orders are despatched via UPS, DHL or Royal Mail depending on your location (the firm chosen for overseas delivery is predetermined and cannot be overridden). Whilst these are not guaranteed delivery services, the majority of UK orders will be delivered within two working days once they have been despatched. We aim to despatch all orders within two working days, although it may take longer during extremely busy periods. Please allow up to seven working days for the delivery of UK orders and up to ten working days for overseas orders. Please be advised that the delivery of parcels sent to business addresses can take longer than those sent to residential addresses.
A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. We cannot be held responsible if you are not available to accept deliveries when they arrive.
Next Day delivery applies to UK orders placed before 15:00 and where the delivery surcharge of £4.00 (total charges £8.00) has been paid. Orders despatched via our next day delivery partner will be delivered to mainland UK addresses within one working day once despatched. Orders received by us before 15:00 on Friday will be delivered on the following Monday. Orders received after 15:00 on Friday will be delivered on the following Tuesday. This is not a guaranteed service for selected postcodes, see the list of postcodes below where we cannot offer a next day service. In addition next day delivery is not available to the Republic of Ireland.
A signature is required when using this service. If the first attempt to deliver fails then delivery will be attempted on two further occasions. Further attempts will not incur additional charges. On each occasion, a card will be left with a telephone number to call so that delivery can be reattempted. Alternatively, it can be arranged for the parcel to be delivered to an alternative address, or collected from the nearest collection point by calling the telephone number on the delivery card.
Where the £4.00 surcharge has been paid, any back-ordered items will be sent via next day delivery once the stock becomes available. Where an initial order has been sent via next day delivery and the goods then returned to us, any exchange items will be sent via our standard delivery service.
JE,GY,PO,AB37 to AB38, AB44 to AB45, AB53 to AB56, CA18 to CA27, HS1 to HS9, all IM postcodes, IV14 to IV28, IV30 to IV32, IV36, IV40 to IV56, IV7, IV9 to IV12, KA27 to KA28, all KW postcodes, LA15 to LA23, PA20, PA21 to PA38, PA41, PA42 to PA49, PA60, PA61 to PA78, PA80 to PA88, PH17 to PH26, PH30 to PH44, PH49 to PH50, TR21 to TR25, all ZE, all the above postcodes can be a two working day or longer service.
We deliver to the United Kingdom and Ireland plus the following overseas locations:
Albania, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Algeria, Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Botswana, Brazil, British Virgin Islands, Brunei, Cameroon, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominican Republique, Ecuador, Egypt, Falkland Islands, Faroe Islands, Greenland, Guatemala, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Malaysia, Maldives, Mauritius, Mexico, Namibia, New Caledonia, New Zealand , Oman, Pakistan, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Seychelles, Singapore, South Africa, South Korea, St Kitts And Nevis, St Lucia, Swaziland, Syria, Taiwan, Tanzania, Thailand, Tunisia, United Arab Emirates, Uruguay, USA, Vietnam, Zambia, Zimbabwe.