UK Standard Delivery - £4.00
UK orders are despatched via the Hermes courier service. International orders are despatched via UPS, DHL or Royal Mail depending on your location (the firm chosen for overseas delivery is predetermined and cannot be overridden). Whilst these are not guaranteed delivery services, the majority of UK orders will be delivered within two working days once they have been despatched. We aim to despatch all orders within two working days, although it may take longer during extremely busy periods. Please allow up to seven working days for the delivery of UK orders and up to ten working days for overseas orders. Please be advised that the delivery of parcels sent to business addresses can take longer than those sent to residential addresses.
A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. We cannot be held responsible if you are not available to accept deliveries when they arrive.
Next Day Delivery - £8.00
Next Day delivery applies to UK orders placed before 15:00 and where the delivery surcharge of £4.00 (total charges £8.00) has been paid. Orders despatched via our next day delivery partner will be delivered to mainland UK addresses within one working day once despatched. Orders received by us before 15:00 on Friday will be delivered on the following Monday. Orders received after 15:00 on Friday will be delivered on the following Tuesday. This is not a guaranteed service for selected postcodes, see the list of postcodes below where we cannot offer a next day service. In addition next day delivery is not available to the Republic of Ireland.
A signature is required when using this service. If the first attempt to deliver fails then delivery will be attempted on two further occasions. Further attempts will not incur additional charges. On each occasion, a card will be left with a telephone number to call so that delivery can be reattempted. Alternatively, it can be arranged for the parcel to be delivered to an alternative address, or collected from the nearest collection point by calling the telephone number on the delivery card.
Where the £4.00 surcharge has been paid, any back-ordered items will be sent via next day delivery once the stock becomes available. Where an initial order has been sent via next day delivery and the goods then returned to us, any exchange items will be sent via our standard delivery service.
JE,GY,PO,AB37 to AB38, AB44 to AB45, AB53 to AB56, CA18 to CA27, HS1 to HS9, all IM postcodes, IV2, IV14 to IV28, IV30 to IV32, IV36, IV40 to IV56, IV7, IV9 to IV12, KA27 to KA28, all KW postcodes, LA15 to LA23, PA20, PA21 to PA38, PA41, PA42 to PA49, PA60, PA61 to PA78, PA80 to PA88, PH17 to PH26, PH30 to PH44, PH49 to PH50, TR21 to TR25, all ZE, all the above postcodes can be a two working day or longer service.
ParcelShop - £4.00
For your convenience, we now offer the option of having your order delivered to your local ParcelShop. To take advantage of this option, simply select the 'ParcelShop' option on the shopping basket page.
Orders despatched to myHermes ParcelShop locations should arrive at your chosen ParcelShop within no more than seven working days once we have despatched your parcel.
If you have chosen to provide us with a mobile telephone number and that number is listed in the 'mobile' field then you should receive an SMS text message from Hermes once your parcel has arrived at your chosen ParcelShop. Where a mobile telephone number has not been listed in the 'mobile' field, we will endeavour to contact you ourselves via email.
You have ten days from the date of your parcel arriving at your chosen ParcelShop to collect your goods - if you do not collect your order within ten days of it arriving at your chosen ParcelShop then it will be returned to us.
It is imperative that you take one of the following documents when collecting your order from the ParcelShop - you will not be able to retrieve your order unless you can provide the ParcelShop operators with one of these documents:
- Credit/debit card,
- Foreign ID card,
- Photo driving license,
- Photo ID card,
- UK driving license
Additionally, parcels cannot be collected by anybody other than the person named on the parcel's address label.
If you do not collect your order within ten days of it arriving at your chosen ParcelShop and it is returned to us then we will upon receipt of your parcel either issue you with a refund or contact you to discuss whether you would like for the parcel to be despatched for a second time.
We strongly suggest contacting your chosen ParcelShop prior to making a special journey to collect your parcel if you are in any doubt about their opening times etc.
British Forces Postal Charges - £7.00
BFPO parcels are subject to a flat rate charge of £7.00. The reason for this higher charge is that due to security reasons, Joe Browns are not allowed by the MOD to ship items directly to BFPO overseas addresses and therefore the only approved method of getting goods to you is via a central MOD collection point. The second stage of your delivery is completed by the MOD who then in turn pass on an agreed charge to Joe Browns, which is based on the MOD's average cost for all deliveries throughout the world. If you wish to do so, delivery to a non-BFPO address will incur a charge of £4.00 regardless of weight.
We deliver to the United Kingdom and Ireland plus the following overseas locations:
Europe - £8.00:
Albania, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Rest Of World - £12.00:
Algeria, Argentina, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Botswana, Brazil, British Virgin Islands, Brunei, Cameroon, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominican Republique, Ecuador, Egypt, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, Greenland, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Maldives, Mauritius, Mexico, Namibia, New Caledonia, Oman, Pakistan, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Seychelles, Singapore, South Africa, South Korea, St Kitts And Nevis, St Lucia, Swaziland, Syria, Taiwan, Tanzania, Thailand, Tunisia, United Arab Emirates, Uruguay, USA, Vietnam, Zambia, Zimbabwe.
We currently do not deliver to Australia or New Zealand. Our products are available in these locations in selected stores, please contact us for more details.