Standard Postal Charges
All orders are subject to a £4.00 delivery charge except when ordering Joe Browns gift vouchers or adventure gift vouchers. If you order only vouchers you will be charged a reduced delivery rate of £2.00.
We only charge one delivery fee and this is the delivery fee that is added to your order at the order processing stage, so if part of your order has been dispatched and we are awaiting stock to make up the rest of your order, you will not be charged for delivery again. Likewise, if you return goods for exchange items, we won't charge you again when the exchange items are despatched.
Next Day Delivery
Next Day delivery applies to UK orders placed before 15:00 and where the delivery surcharge of £4.00 (total charges £8.00) has been paid. Orders despatched via our next day delivery partner will be delivered to mainland UK addresses within one working day once despatched. Orders received by us before 15:00 on Friday will be delivered on the following Monday. Orders received after 15:00 on Friday will be delivered on the following Tuesday. This is not a guaranteed service for selected postcodes, see the list of postcodes below where we cannot offer a next day service. In addition next day delivery is not available to the Republic of Ireland.
A signature is required when using this service. If the first attempt to deliver fails then delivery will be attempted on two further occasions. Further attempts will not incur additional charges. On each occasion, a card will be left with a telephone number to call so that delivery can be reattempted. Alternatively, it can be arranged for the parcel to be delivered to an alternative address, or collected from the nearest collection point by calling the telephone number on the delivery card.
Where the £4.00 surcharge has been paid, any back-ordered items will be sent via next day delivery once the stock becomes available. Where an initial order has been sent via next day delivery and the goods then returned to us, any exchange items will be sent via our standard delivery service.
JE,GY,PO,AB37 to AB38, AB44 to AB45, AB53 to AB56, CA18 to CA27, HS1 to HS9, all IM postcodes, IV2, IV14 to IV28, IV30 to IV32, IV36, IV40 to IV56, IV7, IV9 to IV12, KA27 to KA28, all KW postcodes, LA15 to LA23, PA20, PA21 to PA38, PA41, PA42 to PA49, PA60, PA61 to PA78, PA80 to PA88, PH17 to PH26, PH30 to PH44, PH49 to PH50, TR21 to TR25, all ZE, all the above postcodes can be a two working day or longer service.
British Forces Postal Charges
BFPO parcels are subject to a flat rate charge of £7.00. The reason for this higher charge is that due to security reasons, Joe Browns are not allowed by the MOD to ship items directly to BFPO overseas addresses and therefore the only approved method of getting goods to you is via a central MOD collection point. The second stage of your delivery is completed by the MOD who then in turn pass on an agreed charge to Joe Browns, which is based on the MOD's average cost for all deliveries throughout the world. If you wish to do so, delivery to a non-BFPO address will incur a charge of £4.00 regardless of weight.
We deliver to the following European destinations:
Albania, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Orders placed within Europe, but outside of the UK and Ireland will be charged at £8.00
We deliver to the following locations outside of Europe:
Algeria, Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Botswana, Brazil, British Virgin Islands, Brunei, Cameroon, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominican Republique, Ecuador, Egypt, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, Greenland, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madgascar, Malaysia, Maldives, Mauritius, Mexico, Namibia, New Caledonia, New Zealand , Oman, Pakistan, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Seychelles, Singapore, South Africa, South Korea, St Kitts And Nevis, St Lucia, Swaziland, Syria, Taiwan, Tanzania, Thailand, Tunisia, United Arab Emirates, Uruguay, USA, Vietnam, Zambia, Zimbabwe.
Delivery charges to the rest of the world are charged at £12.00