Free returns service
If you are returning your goods from the United Kingdom then you can take advantage of our free returns service.
There are two free returns options available. You can click on one of the two links shown below in order to print a personalised returns label. Please contact us if you do not have access to a printer – you can send us a message here or call us on 0113 270 6655.
Depending on which link and delivery firm you choose to use, you can take your parcel to either a local myHermes ParcelShop drop-off point or a Royal Mail Post Office branch.
If you wish to return your item via a myHermes ParcelShop, please click here
If you wish to return your item via a Royal Mail Post Office branch, please click here.
Please ensure that you retain your proof of posting and tracking number until we have confirmed that your parcel has safely arrived with us. Thank you.
Goods can still be returned at cost to you via your preferred delivery service provider – parcels are to be posted to: Joe Browns Ltd, Kandy Works, Brown Lane East, Holbeck, Leeds, LS11 0BT.
Preparing your goods before returning to us
To return goods, simply fill out the reverse of the invoice and package the goods in suitable packaging. Items must be unwashed, unworn and still have their tags and labels attached.
Please ensure that the invoice is included with the goods and that you've marked on it what you're returning and why and list any items that you require in exchange of those being returned (if you do require goods in exchange of those being returned then we will cover the outbound P&P charge when despatching your exchange order). If any items to be exchanged are more expensive than the original items then you will need to supply a daytime telephone number to allow us to contact you during office hours to obtain payment details for the additional charges. If we cannot reach you then we will either leave a message, or send a letter or email asking for you to contact us. If you no longer have the original invoice then please contact us before returning your goods.
If you are returning goods from outside of the United Kingdom then you are responsible for any costs incurred to ship your returns to us, unless the goods are either faulty or have been sent in error (see below).
If you are returning goods from the USA then you are able to ship your returns to a local address in the USA rather than directly to us in the UK. The address for US returns is:
Joe Browns Returns Processing, Fulfilltopia, 1619 Diamond Springs Road, Suite C, Virginia Beach, VA. 23455.
You also have the option of arranging for a myHermes courier to collect your parcel from you. There will be a charge of £4.00 for the added convenience of a collection. You can arrange your collection online by visiting www.myhermes.co.uk/returns/joebrowns. Collections can only be arranged for UK addresses.
Returns Policy and Refunds
We offer a 21 days returns policy and in the run up to Christmas, we extend this period to allow you to return any items that you purchase for friends and family as Christmas presents.
Please ensure that all Christmas gift items are returned to us by the 10th of January.
We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing. You have a statutory right to have a full refund including the outbound postage and packing charges if you notify us in writing within seven working days from the day after you receive your goods that you intend on returning your order to us.
Faulty goods and goods sent in error
In the unlikely event that there is a problem with your order then please contact us straight away and before arranging the return of the goods. Thank you.
We don't expect you to pay to return faulty goods, or goods that have been sent to you in error – you can take advantage of the free returns service (see above for more information). If you are outside of the United Kingdom then please contact us about how you can return faulty or incorrect items without incurring a charge for shipping. Thank you.