| Date |
Score |
Customer Comment |
Our Comment |
| 18-Aug-2010 |
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A really sweet bracelet!
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| 12-Aug-2010 |
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i feel myself like a surfing babe in JB:s clothes thou I m middelaged housewife in my beautiful house with garden
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| 27-Jul-2010 |
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initially on the firsty wear i was happy with this product but when worn the 2nd and 3rd time the paint from the beads is very flaky. i havent returned as it was around £5 and it doesnt seem worth the hassle.
|
Firstly, may we thank you for taking the time to leave your much appreciated feedback on Feefo. Hearing our customers’ reviews is a constructive way for us to ensure we are consistently delivering high quality products and services.
We are therefore very sorry to see that the Effortlessly Easy Cardigan and the Russian doll Beads you kindly ordered with us were not to the high quality standard we have set at Joe Browns. The QC Department will therefore be informed of your valued feedback regarding the quality of material of the Cardigan and that the paint began to come away on the Russian Doll Beads. They can then look into these matters you have unfortunately encountered further and if necessary the suppliers will be contacted. Please accept our sincere apologies for any inconvenience and disappointment that may have resulted from this.
Thank you again for your comments. We do hope to hear from you again soon.
Kind regards,
Lucie Brown. |
| 27-Jul-2010 |
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I love it!
Catalogue pictures are not very good-when the items arrive they are different colours
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| 21-Jul-2010 |
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Great jeans...just come up 2 sizes too small, shame the sizes are so unrealistic
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| 19-Jul-2010 |
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Picture made it look much more refined than it was.
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May we thank you for taking time to recently leave your feedback on Feefo. We treat all feedback from our customers in a constructive manner to see where our strengths are, but more importantly to pin point our weaknesses so we can make the necessary improvements.
We are therefore very sorry to see that the Russian Doll Beads and the Double Heart Necklace you kindly ordered from us were not suitable for you due to quality issues and the bracelet not being to your expectations. The QC Department will be informed that the slip knot on the necklace came apart with minimal wear and they can look into this further. The Marketing Department will also be informed that the bracelet was not clearly represented in the image displayed and will work harder to further improve this matter. Please accept our sincere apologies for any inconvenience and disappointment that may have resulted from this.
In regards to our returns service, we currently ask our customers to kindly cover the costs of posting returns back to us (unless an error has been made on our behalf) and this way it allows us to keep our prices at a competitively low rate without jeopardising the quality of our products. However, as we continue to grow as a company, a new returns policy is something we will look into in the near future.
Thank you again for your comments. We do hope to hear from you again soon.
Kind regards,
Lucie Brown. |
| 07-Jul-2010 |
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lovely clothes, brilliant service
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| 05-Jul-2010 |
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Quirky and original.
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| 05-Jul-2010 |
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I really like the clothes however sometimes the clothes are shown in a slightly different color to the website and catologue.
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| 03-Jul-2010 |
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love it! excellent quality and super fast service.
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