Feefo Product Reviews
| Date | Score | Customer Comment | Our Comment |
|---|---|---|---|
| 18-May-2012 |
|
The necklace is beautiful but the chain snapped on its first wear :( I'm being sent a replacement (customer service was fantastic- no qualms there) so am looking forward to wearing it when it arrives!
|
|
| 15-May-2012 |
|
Picture on website doesn't accurately show the size and proportions of the necklace, the pendant was a bit big and garish for my tastes. Wasn't happy that I had to pay extra to return items, when I first started ordering from JoeBrowns, the cost of returns postage was covered, would be nice to see that reinstated.
|
Thank you very much for taking the time to provide us with your feedback. We are sorry to have discovered that you weren’t satisfied with your purchase, however, so please accept our apologies for this. We encourage our customers to communicate with us, and the feedback that you’ve kindly given us has been taken onboard and passed to the relevant team members. We trust that your comments will help us to achieve our goals and so we would like to thank you once again for sparing the time to contact us following the receipt of your recently placed order. Kind regards Amy www.JoeBrowns.co.uk |
| 13-May-2012 |
|
Cameo had come off the setting and was chipped all round the edges, but will be a big bold statement piece if the replacement is ok.
|
Thank you very much for taking the time to provide us with your feedback. We are sorry to have found that you were left dissatisfied after receiving a faulty item, however, so please accept our apologies for this. We encourage our customers to communicate with us, although clearly we are disappointed to have discovered that there has been a problem with your order because a great deal of resources go into ensuring that we provide products high in quality. The feedback that you’ve kindly given us has been taken onboard and passed to the relevant team members, and we trust that your comments will help us to achieve our goals. Kind regards Amy www.JoeBrowns.co.uk |
| 11-May-2012 |
|
Was diffic photo but still didn't think quality was good. I had thought it was gold coloured, and smaller.
|
Many thanks for sparing the time to provide us with your feedback, although we are sorry to have discovered that you weren’t entirely satisfied with your recent order, so please accept our apologies for this. We do appreciate that the images and descriptions of our products that are used online and in our catalogues are of great importance when considering that items cannot be seen or held until they have been purchased and delivered to you and so we strive to ensure that we represent our products as accurately as possible. Please accept our sincere apologies if you felt as though you had been misled. Your comments have been taken onboard and passed to the relevant team members, and we trust that the feedback that you’ve given us will help us to reach our goals. Kind regards Amy www.JoeBrowns.co.uk |
| 26-Apr-2012 |
|
Fast shipping ! Never experience before !
|
|
| 22-Apr-2012 |
|
This was lovely but considerably larger than it looked on the website and in the catalogue. Possibly my fault for not reading the measurements properly!
|
|
| 16-Apr-2012 |
|
Nothing like in the catalogue
|
Many thanks for sparing the time to provide us with your feedback, although we are sorry to have discovered that you weren’t entirely satisfied with your recent order, so please accept our apologies for this. We do appreciate that the images and descriptions of our products that are used online and in our catalogues are of great importance when considering that items cannot be seen or held until they have been purchased and delivered to you and so we strive to ensure that we represent our products as accurately as possible. Please accept our sincere apologies if you felt as though you had been misled. Your comments have been taken onboard and passed to the relevant team members, and we trust that the feedback that you’ve given us will help us to reach our goals. Kind Regards Amy www.JoeBrowns.co.uk |
| 13-Apr-2012 |
|
Far bigger than it looks in the photo a bit of a beast
|
Thank you very much for taking the time to provide us with your feedback. We are sorry to have found that you were left unhappy with the quality of the shorts that you purchased in June last year, though, so please accept our apologies for this. We encourage our customers to communicate with us, although we are clearly disappointed to have discovered that you were dissatisfied with your goods because a great deal of resources go into ensuring that we provide products high in quality. Please expect a follow - up phone call shortly, to discuss this further. Kind Regards Amy www.JoeBrowns.co.uk |
| 11-Apr-2012 |
|
A gift for my mum, and she likes it very much.
|
|
| 08-Apr-2012 |
|
Was expecting a small pretty necklace, received a huge one which was something Mr T would wear. I may have missed the size of it!
|
Many thanks for sparing the time to provide us with your feedback, although we are sorry to have discovered that you weren’t entirely satisfied with your recent order, so please accept our apologies for this. We do appreciate that the images and descriptions of our products that are used online and in our catalogues are of great importance when considering that items cannot be seen or held until they have been purchased and delivered to you and so we strive to ensure that we represent our products as accurately as possible. Please accept our sincere apologies if you felt as though you had been misled. Your comments have been taken onboard and passed to the relevant team members, and we trust that the feedback that you’ve given us will help us to reach our goals. Kind Regards Amy www.JoeBrowns.co.uk |
| Return to product details above ^ | Read more reviews at Feefo » | ||