| 08-Mar-2010 |
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The cotton was scratchy and not soft as prefer my nightware to be.
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Firstly I would like to thank you for taking the time to add your comments regarding the PJ Shorts you have recently purchased.
I am sorry to hear that you don’t always feel that our quality is consistent, and I can assure you we are doing everything we can to find a way to constantly resolve any quality issues we have.
In respect to your comments regarding the returns we have considered offering a free returns service, although we don't particularly like the way in which such services are operated because those companies who offer this service aren't actually offering free postage as such; they average out the postage charges that they incurred for the previous year and then incorporate this cost to their business into the prices of their products, which means that a postage charge is paid on each item that is purchased. We however prefer to operate more transparently and so charge you less for goods, but kindly ask that customers pay to return items to us, which means paying to return only the goods that need to be returned, as opposed to paying a small fee on all of the items purchased regardless of whether they need to be returned or not. Joe Browns however would always offer a free returns policy to anyone who may receive a faulty product.
Once again I would like to thank you for comments, and we look forward to hearing from you in the future,
Best Wishes
Lorraine |
