Feefo Product Reviews
| Date | Score | Customer Comment | Our Comment |
|---|---|---|---|
| 19-May-2012 |
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Unfortunately the detail threading and buttons on the coat were not secured enough so I had to return the coat. Joe Brown's was very apologetic and allowed me to return the jacket for exchange so I did. They sent the same item back but the same issue happened again. The detail threading unraveled and mostly all of the buttons feel off. It would not have been so bad if the coat wasn't $140. I was very disappointed that I had to pay more money for the buttons to be resown on the coat more securely. I would have returned for a full exchange but I love the style of the coat. I felt I should have been discounted for the issue with the coat. I'm hesitant to buy anything else.
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Many thanks for sparing the time to provide us with your feedback, although we are sorry to have discovered that you were left dissatisfied with the quality of the goods that you recently purchased, so please accept our apologies for this. Whilst we do welcome feedback, we are disappointed to have found that you felt let down because we strive to provide a high level of quality where our products are concerned. Your comments have been taken onboard and passed to the relevant team members, and we trust that the feedback that you’ve given us will help us to reach our goals. Kind regards Amy www.JoeBrowns.co.uk |
| 10-May-2012 |
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Wow, it's amazing!
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| 10-May-2012 |
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Wow it's amazing!
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| 05-May-2012 |
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all the buttons fell off with in two days am sending it back for a replacement so hopefully these buttons won't fall off as love the jacket
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Thank you very much for taking the time to provide us with your feedback. We are sorry to have found that you were left unhappy with the quality of the goods that you recently purchased, though, so please accept our apologies for this. We encourage our customers to communicate with us, although we are clearly disappointed to have discovered that you were dissatisfied with your goods because a great deal of resources go into ensuring that we provide products high in quality. The feedback that you’ve kindly given us has been taken onboard and passed to the relevant team members, and we trust that your comments will help us to achieve our goals. Kind regards Amy www.JoeBrowns.co.uk |
| 04-May-2012 |
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My Wife loves the styling of the cost but the buttons are coming off already!
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| 30-Apr-2012 |
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Only problem is Ive had to send fora replacement as two of the buttons fell off whilst trying it on.
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| 28-Apr-2012 |
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Despite the previous reviews with poor grades specifically about the quality of this coat I still ordered it - mistake , buttons fell off before I took it out of the packet and quality wasn't worthy of the cost , very thin material and no substance
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Many thanks for sparing the time to provide us with your feedback, although we are sorry to have discovered that you have received a faulty product from us, so please accept our apologies for this. Whilst we do welcome feedback, we are truly sorry to have found that you have been let down because we strive to provide a high level of quality where our products are concerned. Your comments have been taken onboard and passed to the relevant team members, and we trust that the feedback that you’ve given us will help us to reach our goals. Kind regards Amy www.JoeBrowns.co.uk |
| 26-Apr-2012 |
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Quick delivery
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| 26-Apr-2012 |
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As Above
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| 26-Apr-2012 |
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Lovely. Unique and I get lots of comments in it
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