|Date||Score||Customer Comment||Our Comment|
|33 Hour(s) ago||
Had a large and very obvious dent in the tops and a matching crumple on the inside across the toes, i'm surprised they were even sent in that condition
|Clearly we’re disappointed to see that there’s been a problem with these boots; a great deal of resources go into ensuring that our products are high in quality, so we apologise sincerely for how this wasn’t the case here. We’ve already escalated your feedback to management level so that our designers are made aware about this issue.
I like these very much, they feel and look quality. I have to wait for the sales though as they are a little expensive otherwise.
Do what they say on the tin
Not bad for the price, comfortable.
I love these boots. The boots are true to a size 5. Very comfy and practical. I can wear these boots with lots of different outfits.
The boots are ok and fit fine, just don't like the way they don't keep their shape around the ankle and bulge/fold. Didn't help that I'd tightened the laces either.
Really cheap looking boots nothing like the photo on website
|Thanks for giving your feedback.
Whilst we’re sorry to see that you were unhappy with these boots, we value what our customers have to say about us and our products, so your feedback has already been passed upwards to be reviewed in more depth.
Thanks again for getting in contact.
I had to return these as one of the zips was jammed and I couldn't try them on properly - so I can't speak for the boots themselves had they not been faulty
|We’re really sorry to see you received a faulty item, so please accept our sincere apologies. We strive to provide a high level of quality with all of our products, so your feedback has been escalated to our QC team to make sure this particular incident is highlighted.
We can see from your account that you have returned the boots and that a refund has been processed, but nevertheless please accept our apologies for any inconvenience caused.
Really nice boots, practical, look good, sturdier than I thought they would be. Also surprised by the inside being all fleecy, so they're warm and comfy, am wearing them constantly now. Really useful that you can lace them so you're comfortable (e.g ankles tight but enough room to tuck trousers in) and then use the zip to get them on and off.
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