If you are a regular Joe Browns customer, the eagle eyed of you may notice that our website has had a bit of a facelift! We've been listening to your feedback and invested in the latest technology to ensure that your online experience with Joe Browns is second to none. The website still features our unique and wonderful content, products and general flare, we've just improved our online performance.
If you had previously registered for an online account, then you will need to reset your password here. To ensure that we handle your data in the most secure way possible, we have chosen not to transfer any existing passwords to our new website, as we feel that it would be safer and more personal for you to create a new one. We hope this isn't too much bother and trust that you understand we have your best interest and security at heart. There are bound to be a few questions, so we’ve highlighted a few Q&As below:
In order to protect your data, we have taken the decision not to carry across any of our customers' existing password information from our old website to the new one. However, if you already have an existing account with us, it is super simple to reset your password and gain access to your account. Simply visit the 'Forgotten Password' page, enter the email address associated to your existing account and click on the 'Reset My Password' button. You will receive a forgotten password email straight to your inbox containing a link, click on this to reset your password to whatever your heart desires - use a mix of characters, numbers and symbols to make it super safe. It’s best to use a password which you don't use for other websites.
We are in the process of moving across your previous order history to our new website. However, for now only new orders will be visible in your account area.
In order to ensure data security when moving across to the new website, we have taken the decision not to move across any password data. This information is personal to you and shall remain as such. To gain access to your customer account, simply visit the 'Forgotten Password' page, enter the email address associated to your existing account and click on the 'Reset My Password' button. You will receive a forgotten password email containing a link to reset your password. Create a new password that is personal to you and use a mix of characters, numbers and symbols to make it super safe. It's best to use a password which you don't use for other websites.
Absolutely! We are the official home of Joe Browns! Here you will find all our latest collections, gift ideas, vouchers, blogs and general fun and games. We've simply updated our website to ensure that you get the best online experience from a brand you know and love.
We listened to your feedback and understood that our old website was getting a little creaky. We have worked hard to build a brand-new website, investing in the latest technology and partnering with some fantastic companies, to ensure that we provide you with an online experience that you would expect for fantastic customers like you. We are grateful for your patience, your perseverance and your loyalty during this period and hope that you enjoy the new website.
As part of the 'face-lift' we also took the opportunity to modernise and improve some of the key areas of our website, such as the checkout and customer account area. Hopefully, you will find the new layout easy to use, but if you do have any issue, don’t hesitate to contact us and we will do everything we can to help.
Yes, they will. If you placed your order via our previous website and your order is currently pending (e.g. if the item you ordered was temporarily out of stock), we've already received your order and will process it as normal. Any new orders that you place will be logged in your account area, so if you don’t have one already make sure you sign up for a Joe Browns online account.