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Exchanging your purchases

If you receive an item that is too big or small for you then we’ll happily swap it for a different size, or we can swap it for a different product altogether if in the event that the item that you’ve received isn’t quite what you expected. Alternatively, we can issue you with a refund. All that you need to do is complete your returns form (this can be found on the reverse of your invoice), include the form inside of the parcel that you’re sending back to us and we’ll do the rest for you. Please see our returns page for more detailed instructions on how to return an item.

If you’ve asked for us to send you an alternative item in place of the item that you’re returning to us then we’ll pay the outbound P&P charge when despatching the alternative product to you.

Exchange procedure for damaged, faulty or incorrect goods

If in the unlikely event that you have received a damaged, faulty or incorrectly despatched item then we will strive to find a satisfactory resolution relative to the situation as soon as possible. It will greatly help us to resolve any issues for you if you can let us know about the problem as soon as it becomes evident.

Copyright © Joe Browns LTD, Kandy Works Brown Lane East, Leeds, LS11 0BT
VAT No. GB708406738, Registered No. 2540247, Tel: 0113 270 6655

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