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Terms & Conditions

Terms & Conditions

To make your web shopping experience easier and more transparent, you will find our terms and conditions below, which will apply to the use of the joebrowns.co.uk and joebrowns.com websites and by placing an order with us, you are agreeing to accept these terms and conditions (conditions).

Please note, these “ conditions ” can potentially change at any time, and it is your responsibility to check before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to these conditions, you should contact our Customer Service team on 0113 270 6655 before placing your order.

  1. General Information
  2. Indemnity
  3. Ordering
  4. Delivery
  5. Payment
  6. Gift Vouchers
  7. Cancelling an order
  8. Returns Procedure
  9. Exchange Procedure
  10. Alternative Dispute Resolution
  11. Privacy
  12. Liability
  13. Copyright and Intellectual Property
  14. Third Party Information
  15. Survival
  16. Entire Agreement
  17. Law
  18. Free Returns
  19. Free P&P
  20. Recommend A Friend
  21. Email Newsletter Competition
  22. £10 Off Offer
  23. Free Gift Money Box In-store
  24. Weekly Facebook Competitions
  25. Where Did You Hear About Us - Survey
  26. #LoveJoeBrowns
  27. #YesJoeBrowns
  28. In-store competitions

General Information

We are Joe Browns Limited of Kandy Works, Brown Lane East, Holbeck, Leeds LS11 0BT, Company Registration number 2540247 and Registered VAT number 708406738. These terms and conditions will apply between you and Joe Browns Limited, when you purchase an item from www.joebrowns.co.uk or www.joebrowns.com. These terms do not affect your statutory rights.

Your contract for purchases made through www.joebrowns.co.uk is with Joe Browns Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You warrant that all details you provide to www.joebrowns.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a method of communicating with you.

During the registration process, you must enter a valid e-mail address as a user name and choose a password. You are responsible for all actions taken under that username and password and must only purchase from www.joebrowns.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Joe Browns Limited as soon as possible.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police. Joe Browns Limited tracks the electronic 'fingerprints' of every order placed on www.joebrowns.co.uk to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.

Joe Browns Limited reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due.
  • You breach any of our terms and conditions.
  • When requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.joebrowns.co.uk.

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Indemnity

You agree to reimburse us for any reasonable and foreseeable losses, costs and expenses that we incur as a result of a breach of these Conditions caused either by yourself or by someone that you have permitted to use your Joe Browns Limited website shopping account.

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Ordering

When placing an order, you warrant that all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Availability information for products is listed on each individual product description. If Joe Browns Limited has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until your goods are being despatched.

Where an estimated despatch date has been provided in relation to an item that is temporarily out of stock, the date given is subject to change with little or no notice and refers to the date that we expect to be able to despatch the item to you rather than the date of when you can expect the item to arrive with you.

All prices listed on www.joebrowns.co.uk are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax. Where an item price is discounted, the "was" price refers to the original selling price of that item whereby such item was offered for sale on joebrowns.co.uk for a period of more than 28 consecutive days. This "was" price will always refer to the original selling price and does not reflect any subsequent or intermediate price reductions that may have been applied to the item.

Only one promotional code can be redeemed against any one order. Promotional codes cannot be redeemed against orders that have been submitted to us via an affiliate website, unless the promotional code is used in lieu of any benefits that have been offered by the affiliate partner.

We will not charge your credit card until the point of despatch of the goods; therefore no contract for the sale of any product will exist between you and Joe Browns Limited until we accept your order by despatching the product to you. When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, we will endeavour to contact you to explain the reasons why.

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Delivery

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Also note that, unfortunately, we may have to wait up to 18 working days (or 25 working days for overseas orders) before we are able to issue refunds or replacement items for any parcels that might have been lost or delayed during transit.

During our sale period, it may take longer than usual for some orders to be despatched. If placed online, your order status can be tracked in the My Account section of our website.

Orders despatched to myHermes ParcelShop locations should arrive at your chosen ParcelShop within no more than seven working days once we have despatched your parcel.
If you have chosen to provide us with a mobile telephone number and that number is listed in the 'mobile' field then you should receive an SMS text message from Hermes once your parcel has arrived at your chosen ParcelShop. Where a mobile telephone number has not been listed in the 'mobile' field, we will endeavour to contact you ourselves via email.
You have ten days from the date of your parcel arriving at your chosen ParcelShop to collect your goods - if you do not collect your order within ten days of it arriving at your chosen ParcelShop then it will be returned to us.
It is imperative that you take one of the following documents when collecting your order from the ParcelShop - you will not be able to retrieve your order unless you can provide the ParcelShop operators with one of these documents:

  • Credit/debit card
  • Foreign ID card
  • Passport
  • Photo driving license
  • Photo ID card
  • UK driving license
Additionally, parcels cannot be collected by anybody other than the person named on the parcel's address label.
If you do not collect your order within ten days of it arriving at your chosen ParcelShop and it is returned to us then we will upon receipt of your parcel either issue you with a refund or contact you to discuss whether you would like for the parcel to be despatched for a second time.
We strongly suggest contacting your chosen ParcelShop prior to making a special journey to collect your parcel if you are in any doubt about their opening times etc.

Next Day delivery applies to UK orders placed before 17:00 and where the delivery surcharge of £2.00 (a total P&P charge of £6.00) has been paid. Orders despatched via our next day delivery partners will be delivered to mainland UK addresses within one working day once despatched. Orders received by us before 17:00 on Fridays will be delivered on the following Monday. Orders received after 17:00 on Fridays will be delivered on the following Tuesday. This is not a guaranteed service for selected postcodes - see the list of postcodes below where we exclusions apply. Next day delivery is not available to the Republic of Ireland.

A signature maybe required when using this service. If the first attempt to deliver fails then delivery will be attempted on two further occasions. Further attempts will not incur additional charges. On each occasion, a card will be left with a telephone number to call so that delivery can be reattempted. Alternatively, it can be arranged for the parcel to be delivered to an alternative address or collected from the nearest collection point by calling the telephone number on the delivery card.

Where the £2.00 surcharge has been paid, any back-ordered items will be sent via next day delivery once the stock becomes available. Where an initial order has been sent via next day delivery and the goods then returned to us, any exchange items will be sent via our standard delivery service.

Restricted next day delivery postcodes:
AB37 to AB38, AB44 to AB45, AB53 to AB56, CA18 to CA27, all GY postcodes, HS1 to HS9, all IM postcodes, IV2, IV14 to IV28, IV30 to IV32, IV36, IV40 to IV56, IV7, IV9 to IV12, all JE postcodes, KA27 to KA28, all KW postcodes, LA15 to LA23, PA20, PA21 to PA38, PA41, PA42 to PA49, PA60, PA61 to PA78, PA80 to PA88, PH17 to PH26, PH30 to PH44, PH49 to PH50, all PO postcodes, TR21 to TR25, all ZE. All the above postcodes can be a two working day or longer service.

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Payment

Joe Browns Limited accept most major credit/debit cards:

  • Mastercard
  • Maestro
  • Visa
  • Amex
  • Solo
  • Visa Electron

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

When you submit an order to us, we will attempt to "authorise" the amount of your order with your bank or credit card provider. If the authorisation is successful the funds will be reserved against your payment card. Only when we actually despatch the goods will the funds be taken from your account.

Joe Browns Limited also accepts payments by personal cheque or by postal order. These should be made payable to Joe Browns Ltd. Please allow up to 10 working days for all cheques to clear.

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Gift Vouchers

All non-promotional gift vouchers, i.e. gift vouchers that have been purchased in exchange for cash or that have been issued by us to you as a form of goodwill gesture, will expire 6 months after the date of first being issued.

Gift vouchers can only be redeemed against purchases made with Joe Browns Ltd and only when the order is submitted via our telephone sales line or online via www.JoeBrowns.co.uk; gift vouchers will not be redeemable against orders placed via any other channel.

You will be expected to provide payment to cover the outstanding balance where the value of a gift voucher does not cover the full value of the order being placed including P&P charges where applicable. The gift voucher must be submitted prior to you completing the ordering process; gift vouchers cannot be applied retrospectively to an order after the point of you submitting your order.

If you return a purchase for a refund and that purchase was originally paid for with a combination of a gift voucher and another form of payment such as a debit or credit card payment then a monetary refund will be issued up to a maximum value of the monetary payment that you paid initially. If the value of the goods being returned exceeds the full monetary payment that you made to us initially then the balance of the refund owed to you will be issued in the form of a new gift voucher. If the goods being returned were paid for solely with a gift voucher then a refund will be issued in the form of a new gift voucher. If a gift voucher is cancelled or returned to us for a refund then only the person who purchased the gift voucher will be issued with a refund; no refund will be paid to the recipient of the gift voucher. A gift voucher can only be returned for a full refund prior to any of its value being redeemed; refunds will not exceed the unspent balance of a gift voucher.

If the value of the goods that you purchase is lower than the overall value of the gift voucher then the unspent balance will remain on the gift voucher for 6 months after the date of issue.

A gift voucher cannot be used in order to purchase another gift voucher.

Gift vouchers cannot be exchanged for their cash value.

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Cancelling an order

You are entitled to cancel this contract and receive a full refund provided that you exercise your right at any time to up 14 days after the day on which you receive the products. The procedures for cancellation are detailed below and vary depending at what stage of the order process you are at.

If you have submitted your order, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation Form

To Joe Browns Limited,
Kandy Works,
Brown Lane East,
Holbeck,
Leeds LS11 0BT
joe@joebrowns.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

In addition, if we have not begun to process your order we may be able to accept your cancellation over the telephone - please call our customer services team on 0113 270 6655.

If we have not already begun processing your order at the point of us receiving your request then your cancellation request will be honoured immediately upon our receipt of your request and no payment will be taken

If we have begun processing your order, you must return the goods to us within 14 days of notifying us of your decision to cancel your order (please see our returns procedure for more information).

If you cancel your order, we will refund all payments received from you, including the costs of delivery of the goods to you (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), by re-crediting them to the debit or credit card that you used to pay. The goods you return must be in the same condition that they were when delivered to you. Obviously this allows you to try the garments on, but we would ask you leave all labelling in place wherever possible.

We will process your refund no later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods to the address given above; or
  • if the goods were not sent to you, 14 days after the day on which you tell us that you wish to cancel the order (where debit or credit card payments are concerned, no payment is taken for an order that is cancelled prior to us despatching any goods to you).

You will be liable to any charges incurred when returning the goods to Joe Browns Limited, unless the return is as a result of an error on our part, or you use one of our free returns services (see Returns Procedures section below).

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Returns Procedure

In the run up to Christmas, we extend our usual returns period to allow you to return any items that you purchase for friends and family as Christmas presents after the 25th of December, but please ensure that all items are returned to us no later than the 14th of January.

Items must be unused. Obviously this does allow you to try the goods on, but please try and keep labelling in place wherever possible.

For hygiene reasons we cannot accept returns of underwear unless the goods are faulty upon receipt.

To return goods, simply fill out the reverse of the invoice carefully, parcel the goods in suitable packaging and return to us at the address stated on the reverse of the invoice. Please ensure the invoice is included with the goods and that you've marked on it what you're returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice then please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so that we can obtain payment details for the additional charges. If we cannot reach you then we will either leave a message, send a letter or email you asking for you to contact us.

The myHermes free returns option is only available if you have access to a printer and a 'ParcelShop'. For more details about this service visit http://www.myhermes.co.uk/returns/joebrowns If you do not have access to the service offered by myHermes then you can use the Royal Mail free returns label enclosed with your order to return your items free of charge via a Post Office branch.

Please ensure that you receive proof of posting for your own records and have adequate insurance cover should the parcel be lost, as Joe Browns cannot be held responsible if your returned parcel fails to reach us.

You have a statutory right to receive a full refund for the goods, including the costs of packaging and delivery of the goods to you (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) if you notify us in writing at any time up to 14 days from the day after you receive your goods that you intend to return your order to us.

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Exchange Procedure for Faulty or Incorrect Goods

Joe Browns Limited will be happy to exchange products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 6 months from the date of despatch. Obviously it will help us to resolve any issues if you can let us know as soon as the problem becomes evident.

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Alternative Dispute Resolution

We would strongly suggest contacting our customer service team in the first instance and prior to escalating the matter with an alternative dispute resolution provider as we are confident that we are able to resolve any complaints that you may raise with us. You will almost certainly find the process much quicker and easier than having to involve a third party organisation.

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. If you decide to use this service, please use the following email address when completing the form: customer.service@joebrowns.co.uk

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Privacy

Click here to visit our Privacy & Cookies.

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Liability

Whilst every care has been taken to ensure accuracy, we reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

We may modify these Conditions at any time by posting the Conditions on our website. You may terminate your contract with us if you reasonably consider that you have been disadvantaged by any change we may make to these Conditions.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on www.joebrowns.co.uk is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

We have taken all reasonable measures to provide accurate product images for each product for sale on the site. However, please be aware that due to a number of mitigating factors such as Internet browsers and monitor colour contrasts colours may appear to vary slightly from the product as it appears on your screen and we cannot be held responsible or liable for any minor colour discrepancies between the image and the actual product.

The products sold on www.joebrowns.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Joe Browns Limited.

We have taken all reasonable measures to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We shall exercise reasonable skill and care in providing the goods to you in accordance with these Conditions however any liability we have to you of any kind is limited to the charges paid by you in the twelve-month period prior to the event causing the liability.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

In the event that you do not receive an order that we have despatched to you and you fail to contact us to report this to us within 30 days then we will not be held liable for any losses incurred; you must report the non-delivery of goods within 30 days of us despatching those goods to you, else we may refuse to issue a refund against those goods or replace those goods at no additional cost to you.

Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

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Copyright and Intellectual Property

Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited and we do enforce any infringements of this policy.

No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content on to only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

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Third Party Information

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Joe Browns Limited products are those stated on the Joe Browns material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

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Survival

If any individual part of these Conditions shall be held to be invalid or unenforceable, this shall not affect the enforceability of any other part of these Conditions.

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Entire Agreement

These Conditions govern our relationship with you.

You acknowledge that in agreeing to these Conditions that you have not relied on any other statement, representation or assurance other than as expressly set out within the Conditions.

Nothing in this clause shall limit or exclude any liability for fraud.

These terms and conditions do not affect your rights under law. If you require any advice or assistance we would suggest you contact your local branch of the citizens' advice bureau who should be able to help.

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Law

This agreement is governed by the laws of England and Wales unless you live in Scotland in which case, it will be governed by Scots law or Northern Ireland in which case Northern Irish law will govern. Each of us agrees to only bring legal actions about this agreement in a UK court.

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Free Returns

Free returns are not available for all customers. This service depends on from where within the world you are returning your goods. Currently, free returns are available for customers within the UK, Republic of Ireland and France.

Our free returns service is offered on the condition you use one of the services we/our logistics partners provide, as follows:

  • ‘Royal Mail Post Office’ option (label included within your parcel, return to a Post Office branch — UK only),
  • ‘ParcelShop drop-off’ option (label you print from our returns page, return to a myHermes ParcelShop — UK only)
  • ‘ReBound international post office’ option (label you print from our returns page, return to your local post office — Republic of Ireland & France only)

We reserve the right to not cover the cost of returning goods to us if you do not use one of these options. Please contact us prior to returning your goods if you are returning goods from the UK, Republic of Ireland or France and cannot use one of these free returns options.

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Free P&P

The offer will automatically apply to your order upon entry of a valid promotion code on the basket page.
The offer is valid for free UK standard delivery only.
Joe Browns reserves the right to change or withdraw any offer at any time without notice.

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Recommend A Friend

When you recommend a friend, you will both receive a £5 voucher to spend at Joe Browns when your friend starts to spend. The vouchers are to be used at joebrowns.co.uk or via telephone (0113 270 6655) and cannot be exchanged for monetary equivalent. You have 14 days to use your vouchers, £30 minimum order value applies.

  • This offer is open to new customers only.
  • The referrer and referee emails must be unique, and different from each other.
  • A minimum order value of £30 applies to all refer a friend gift voucher promotions.

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Win £100 Email Newsletter Competition

  1. One winner will be selected from new email newsletter signups each calendar month.
  2. The prize awarded will be £100 in Joe Browns vouchers to be used at joebrowns.co.uk or via telephone (0113 270 6655).
  3. Prize cannot be exchanged for monetary equivalent.
  4. Winners will be contacted within two working days of draws being made.
  5. This competition is not open to employees of Joe Browns or family members of employees.
  6. Our decision is final.

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£10 Off Offer

  • This offer will automatically apply to your order upon entry of a valid promotion code on the basket page.
  • The offer is valid for £10 off your order only.
  • Joe Browns reserves the right to change or withdraw any offer at any time without notice.
  • No minimum order value needed to make use of this offer.
  • Offer end date is stated on the flyer/letter. No exceptions.
  • This cannot be exchanged for a monetary value.

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Free Gift Money Box In-store

  • Offer is limited to one money box per customer and is valid for transaction only.
  • This offer will be automatically applied at the till to orders of £85 or more.
  • Only while stocks last.
  • This offer is valid until the stock runs out.
  • No cash alternative will be given for the gift.
  • This offer does not apply to the purchase of Gift Cards.
  • Joe Browns reserves the right to change or withdraw this offer at any time without notice.
  • Joe Browns reserve the right to provide an alternative product to fulfil this offer at any time and of their choosing.
  • This item is not to be resold by any third parties.
  • You may purchase money box for its retail selling price of £24.95.

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Weekly Facebook Competitions

  • Employees of Joe Browns, immediate family members of Joe Browns employees or members of their household are not eligible to enter these competitions.
  • Joe Browns assumes that by entering the competition you have the legal capacity to do so and agree to these terms and conditions.
  • Entrants must comment on the relevant competition post on Joe Browns’ Facebook timeline answering the question in the post.
  • There is no entry fee and no purchase required.
  • The competitions are usually weekly, however this is at Joe Browns’ discretion and not guaranteed.
  • Only entries received by Joe Browns within one (1) week of the post being posted will be counted unless stated otherwise.
  • There is one (1) competition prize per post unless stated otherwise which will either be a gift voucher to the value decided by Joe Browns or an item picked by Joe Browns from www.joebrowns.co.uk.
  • The prize must be accepted as awarded and is non-transferable. If, due to circumstances beyond our control, we are unable to provide the stated prize, we reserve the right to award a substitute prize of equal or greater value.
  • No cash alternative.
  • The winner will be selected from all entries no later than midday 1 week after the competition was posted unless stated otherwise.
  • The winning entry will be picked at random.
  • On entering the competition the participant agrees to their name, as it appears on their profile, being used in a graphic, to announce they are the winner, if they are successful.
  • To claim their prize the winner must message Joe Browns directly on Facebook within 1 week.
  • If the winner cannot be contacted after two (2) attempts within two (2) weeks of the decision date, we reserve the right to select an alternate winner.
  • We reserve the right to select an alternative winner in the event that we have reasonable grounds for believing that a winner has contravened any of these Terms and Conditions.
  • By entering the competition you agree to be bound by these terms and conditions (which may be amended or varied at any time by us with or without notice), by our decisions which are final and no correspondence or discussion shall be entered into.
  • All changes to the Terms and Conditions will be posted in revised terms and conditions on the website.
  • Personal information collected from the winner will be used by us solely in connection with the competition and will not be disclosed to any third party except for the purpose of operating the competition and fulfilling prizes where applicable.
  • These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

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Where Did You Hear About Us - Survey

  1. Four £50 prizes will be drawn in the period leading up to June 2018.
  2. The prize awarded will be £50 in Joe Browns vouchers to be used at joebrowns.co.uk or via telephone (0113 270 6655).
  3. Prize cannot be exchanged for monetary equivalent.
  4. Winners will be contacted within two working days of draws being made.
  5. This competition is not open to employees of Joe Browns or family members of employees.
  6. Our decision is final.

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#LoveJoeBrowns

By using #LoveJoeBrowns you agree to the following:

  1. You grant JoeBrowns Ltd a royalty free, perpetual, worldwide licence to use your Instagram/Twitter handle and your Instagram/Twitter photograph(s) that you have tagged with the hashtag #lovejoebrowns for its marketing and/or in its online advertising.
  2. Joe Browns may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.
  3. You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Joe Browns’ use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.
  4. You hereby release and discharge Joe Browns from all and any obligation to pay you for any use of your photos and any of the intellectual property rights contained therein in connection with the uses described above; and
  5. You hereby release, discharge and agree to hold Joe Browns and any person acting on Joe Browns’ behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the photos as described above.

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#YesJoeBrowns

By responding #YesJoeBrowns you agree to the following:

  1. You grant JoeBrowns Ltd a royalty free, perpetual, worldwide licence to use your Instagram/Twitter handle and your Instagram/Twitter photograph(s) that you have tagged with the hashtag #joebrowns and/or #lovejoebrowns and in relation to which you have responded #YesJoeBrowns and/or on any of Joe Browns’ platforms (including but not limited to Instagram, Facebook and Twitter), for its marketing and/or in its advertising.
  2. Joe Browns may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.
  3. You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Joe Browns’ use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.
  4. You hereby release and discharge Joe Browns from all and any obligation to pay you for any use of your photos and any of the intellectual property rights contained therein in connection with the uses described above; and
  5. You hereby release, discharge and agree to hold Joe Browns and any person acting on Joe Browns’ behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the photos as described above.

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In-store competition

  • The end date of each competition will be stipulated on the in-store communications.
  • Winners will be chosen at random from those entering the competition.
  • One prize per customer.
  • Winners will be contacted via email after the competition closes. You have 14 days to replay to the email and claim your prize.
  • The competition may change at any time.
  • The prize for each competition will be different and cannot be exchanged for monetary equivalent.
  • If, due to circumstances beyond our control, we are unable to provide the stated prize, we reserve the right to award a substitute prize of equal or greater value.
  • Joe Browns has the right to change or remove any competitions at any time.
  • If you have ticked any of the opt in boxes, you are agreeing to be automatically added to marketing programmes. You can unsubscribe by visiting My Account or by calling customer services on 0113 2706655 at any time.
  • Joe Browns reserves the right to publish the name or names of entrants on the Joe Browns website and social media channels, and the winner may be required to take part in some publicity.
  • This competition is not open to employees of Joe Browns or family members of employees.
  • Joe Browns assumes that by entering the competition you have the legal capacity to do so and agree to these terms and conditions.
  • Our decision is final.
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