Free UK Delivery* | Use Code: FREEDEL – Free UK Delivery* | Use Code: FREEDEL
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Delivery

DELIVERY TO THE UNITED KINGDOM

Tell Me About Standard Delivery
UK Standard Delivery £4 (EUR €6,USD $6, AUD $9)
UK orders are despatched via Evri (some parcels are despatched via Royal Mail, DHL or UPS depending on your location and/or the weight of your parcel - the firm chosen for delivery is predetermined and cannot be overridden). Whilst these are not guaranteed delivery services, the majority of UK orders will be delivered within two working days once they have been despatched. We aim to despatch all orders within two working days, although it may take longer during extremely busy periods. Please allow up to seven working days from the date of your goods being despatched for the delivery of UK orders, and please be advised that the delivery of parcels sent to business addresses can take longer than those sent to residential addresses.

A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. In some instances, the delivery firm may leave your parcel on your premises or with a neighbour, or they may take your parcel to a local collection point for you to retrieve. We cannot be held responsible if you are not available to accept deliveries when they arrive.

Please be wary of scam messages about deliveries – you will never need to pay additional fees direct to the delivery companies we use. If you receive a message requesting payment and you’re unsure, ask our customer care team.
Tell Me About Express Delivery
Express Delivery - £6 (EUR €12, USD $12, AUD $18)
Express delivery applies to UK orders placed before 3pm Monday - Friday and where a surcharge of £2 (EUR €6, USD $6, AUD $9) and a total of £6 (EUR €12, USD $12, AUD $18) has been paid.

Orders despatched via our Express Delivery partners will be delivered to mainland UK addresses within one working day, once despatched. Orders received by us before 3pm on Fridays will be delivered on the following Monday. Orders received after 3pm on Fridays, will be delivered on the following Tuesday.

A signature maybe required when using this service. If the first attempt to deliver fails then delivery will be attempted on two further occasions.

Where the £2 (EUR €6, USD $6, AUD $9) surcharge has been paid, any back-ordered items will be sent via Express Delivery once the stock becomes available. Where an initial order has been sent via Express Delivery and the goods then returned to us, any exchange items will be sent via our standard delivery service.

Unfortunately Express Delivery is not available if your postcode has any of the following prefixes: AB, BT, CA, DD, GY, HS, IM, IV, JE, KA, KW, LA, PA, PH, PO, TR, ZE. If in doubt, please call us before ordering. Express Delivery is not available to the Republic of Ireland.

A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. In some instances, the delivery firm may leave your parcel on your premises or with a neighbour, or they may take your parcel to a local collection point for you to retrieve. We cannot be held responsible if you are not available to accept deliveries when they arrive.

Please be wary of scam messages about deliveries – you will never need to pay additional fees direct to the delivery companies we use. If you receive a message requesting payment and you’re unsure, ask our customer care team.
Do You Offer Click And Collect?
Evri ParcelShop Click & Collect - £4 (€6 / US$6 / AU$9)
For your convenience, we now offer the option of having your order delivered to your local ParcelShop. To take advantage of this option, simply select the 'ParcelShop' option on the shopping basket page.

Orders despatched to Evri ParcelShop locations should arrive at your chosen ParcelShop within no more than seven working days once we have despatched your parcel.

If you have chosen to provide us with a mobile telephone number and that number is listed in the 'mobile' field then you should receive an SMS text message from Evri once your parcel has arrived at your chosen ParcelShop. Where a mobile telephone number has not been listed in the 'mobile' field, we will endeavour to contact you ourselves via email.

You have ten days from the date of your parcel arriving at your chosen ParcelShop to collect your goods - if you do not collect your order within ten days of it arriving at your chosen ParcelShop then it will be returned to us.

It is imperative that you take one of the following documents when collecting your order from the ParcelShop - you will not be able to retrieve your order unless you can provide the ParcelShop operators with one of these documents:

Credit/debit card Foreign ID card Passport Photo driving licence Photo ID card UK driving licence Additionally, parcels cannot be collected by anybody other than the person named on the parcel's address label.

If you do not collect your order within ten days of it arriving at your chosen ParcelShop and it is returned to us then we will upon receipt of your parcel either issue you with a refund or contact you to discuss whether you would like for the parcel to be despatched for a second time.

We strongly suggest contacting your chosen ParcelShop prior to making a special journey to collect your parcel if you are in any doubt about their opening times etc.

Please be wary of scam messages about deliveries – you will never need to pay additional fees direct to the delivery companies we use. If you receive a message requesting payment and you’re unsure, ask our customer care team.
What About BFPO Deliveries?
UK British Forces Postal Charges - £7 (€10 / US$10 / AU$15)
BFPO parcels are subject to a flat rate charge of £7 (€10 / US$10 / AU$15). The reason for this higher charge is that due to security reasons, Joe Browns are not allowed by the MOD to ship items directly to BFPO overseas addresses and therefore the only approved method of getting goods to you is via a central MOD collection point. The second stage of your delivery is completed by the MOD who then in turn pass on an agreed charge to Joe Browns, which is based on the MOD's average cost for all deliveries throughout the world. If you wish to do so, delivery to a non-BFPO address will incur a charge of £4 (€6 / US$6 / AU$9) regardless of weight.
I've Received A Message Asking For Payment Of Delivery Costs
Please be wary of scam messages about deliveries – none of the delivery firms we use will email you or send you a text message requesting additional payment before being able to deliver your parcel to you. If you receive any such message, it is almost certainly a scam. If you’re expecting a parcel from us and you’re at all unsure about any messages you’ve received, ask our customer care team to check for you.

There’s some helpful advice about scam emails and text messages on the government’s National Cyber Security Centre website.

BFPO

British Forces Postal Charges - £7 (€10 / US$10 / AU$15)

BFPO parcels are subject to a flat rate charge of £7 (€10 / US$10 / AU$15). The reason for this higher charge is that due to security reasons, Joe Browns are not allowed by the MOD to ship items directly to BFPO overseas addresses and therefore the only approved method of getting goods to you is via a central MOD collection point. The second stage of your delivery is completed by the MOD who then in turn pass on an agreed charge to Joe Browns, which is based on the MOD's average cost for all deliveries throughout the world. If you wish to do so, delivery to a non-BFPO address will incur a charge of £4 (€6 / US$6 / AU$9) regardless of weight.

FRANCE

France Standard Delivery - €6.00 (£12 / US$12 / AU$18)

French orders are despatched via Evri (some parcels are despatched via Fedex, Royal Mail, DHL or UPS depending on your location and/or the weight of your parcel - the firm chosen for delivery is predetermined and cannot be overridden). Whilst these are not guaranteed delivery services, the majority of French orders will be delivered within five working days once they have been despatched. We aim to despatch all orders within two working days, although it may take longer during extremely busy periods. Please allow up to ten working days from the date of your goods being despatched for the delivery of French orders, and please be advised that the delivery of parcels sent to business addresses can take longer than those sent to residential addresses.

A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. In some instances, the delivery firm may leave your parcel on your premises or with a neighbour, or they may take your parcel to a local collection point for you to retrieve. We cannot be held responsible if you are not available to accept deliveries when they arrive.

Express Delivery

Unfortunately we are not currently able to offer Express Delivery to France.

NEW ZEALAND

We are no longer shipping directly to New Zealand

We have a number of stockist in New Zealand where you can buy from local stores rather than online.

Click here to see a list of stockist.

ALL OTHER COUNTRIES

If you’ve any questions relating to international orders, please check our self-service help portal by clicking here, as you should find the answer to most questions there. Thank you.

Options relating to the speed, cost and shipping company used for the delivery of your order will all be presented to you on the payment screen and will vary depending on where you wish for your order to be shipped to. Payment options will also vary depending on where you wish for your order to be shipped to. Other options presented on the payment page also include the option of paying import taxes upfront at a pre-determined cost rather than the possibility of paying an unknown amount at the point of taking delivery of your order.

You can alter which country your order will be delivered to and the options associated with that country by using the option that appears at the top of our website:

currecy selection box

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Joe Browns products to over 100 destinations worldwide!

When you buy your Joe Browns products from Global-e, you will see that your payment method is charged by **Global-e// Joe Browns**, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom.

Order Tracking

Once you have placed an order, you can track your parcel by using this link and entering your order number (your order number will look like GE12345678GB) and email address.

Delivery & Returns