Delivery

Please select your country of delivery: 

We’ve been informed by our UK delivery partners that orders despatched before 5pm Friday 20th Dec should arrive in time for Christmas. Whilst both we and the delivery firms will do all we can to ensure this happens, we cannot offer a solid guarantee due to circumstances beyond our reasonable control. For more info about expected delivery times, please see each of the sections below covering standard delivery and express delivery.

Standard Delivery

As the companies we use to fulfil your orders are still operating, we will be despatching standard delivery orders as normal. We aim to despatch your order within no more than two working days, and most orders arrive within a couple of days after we’ve despatched them, but please be prepared to allow longer if necessary.

Express Delivery

For the time being, our express delivery service has been temporarily deactivated, but you can still order and choose our standard delivery option. Whilst we can’t offer a 100% guarantee, most standard delivery parcels arrive within just a few days after ordering.

ParcelShop Click-and-Collect Delivery

For the time being, our click-and-collect service has been temporarily deactivated, but you can still order and choose our standard delivery option and have your order delivered to your home address. Whilst we can’t offer a 100% guarantee, most standard delivery parcels arrive within just a few days after ordering.

During and after Christmas and New Year, delivery may take longer than other times of year. Please allow longer than normal for your order to be despatched from our distribution centre and longer for delivery firms to complete the delivery. If you need your order in a hurry, we’d recommend our express delivery option – see the section below.

UK Standard Delivery - £4 (€6 / US$6 / AU$9)

DUE TO RECENT EVENTS RELATING TO THE OUTBREAK OF THE COVID-19 VIRUS, PLEASE ALLOW LONGER FOR DELIVERY THAN NORMAL

UK orders are despatched via Hermes (some parcels are despatched via Royal Mail, DHL or UPS depending on your location and/or the weight of your parcel - the firm chosen for delivery is predetermined and cannot be overridden). Whilst these are not guaranteed delivery services, the majority of UK orders will be delivered within two working days once they have been despatched. We aim to despatch all orders within two working days, although it may take longer during extremely busy periods. Please allow up to seven working days from the date of your goods being despatched for the delivery of UK orders, and please be advised that the delivery of parcels sent to business addresses can take longer than those sent to residential addresses.

A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. In some instances, the delivery firm may leave your parcel on your premises or with a neighbour, or they may take your parcel to a local collection point for you to retrieve. We cannot be held responsible if you are not available to accept deliveries when they arrive.

Seasonal changes to our express delivery service

Order By Expected Delivery Date
5pm Fri 20th Dec Mon 23rd Dec
Sat 21st Dec Fri 27th Dec
Sun 22nd Dec Fri 27th Dec
5pm Mon 23rd Dec Fri 27th Dec
1pm Tue 24th Dec Fri 27th Dec
Wed 25th Dec Mon 30th Dec
Thu 26th Dec Mon 30th Dec
5pm Fri 27th Dec Mon 30th Dec
Sat 28th Dec Tue 31st Dec
Sun 29th Dec Tue 31st Dec
4pm Mon 30th Dec Tue 31st Dec
1pm Tue 31st Dec Thu 2nd Jan
Wed 1st Jan Fri 3rd Jan

UK Next Day Delivery - £6 (€12 / US$12 / AU$18)

DUE TO RECENT EVENTS RELATING TO THE OUTBREAK OF THE COVID-19 VIRUS, OUR NEXT DAY DELIVERY SERVICE HAS BEEN SUSPENDED UNTIL FURTHER NOTICE

UK ParcelShop - £4 (€6 / US$6 / AU$9)

DUE TO RECENT EVENTS RELATING TO THE OUTBREAK OF THE COVID-19 VIRUS, OUR CLICK & COLLECT PARCELSHOP SERVICE HAS BEEN SUSPENDED UNTIL FURTHER NOTICE

UK British Forces Postal Charges - £7 (€10 / US$10 / AU$15)

BFPO parcels are subject to a flat rate charge of £7 (€10 / US$10 / AU$15). The reason for this higher charge is that due to security reasons, Joe Browns are not allowed by the MOD to ship items directly to BFPO overseas addresses and therefore the only approved method of getting goods to you is via a central MOD collection point. The second stage of your delivery is completed by the MOD who then in turn pass on an agreed charge to Joe Browns, which is based on the MOD's average cost for all deliveries throughout the world. If you wish to do so, delivery to a non-BFPO address will incur a charge of £4 (€6 / US$6 / AU$9) regardless of weight.