If you are returning your goods from the United Kingdom then you can take advantage of our free returns service.
There are two free returns options available. You can click on one of the two links shown below in order to print a personalised returns label. If you don't have access to a printer, you can use the sticky-back Royal Mail free returns label that we enclose with your order.
Depending on which link and delivery firm you choose to use, you can take your parcel to either a local myHermes ParcelShop drop-off point or a Royal Mail Post Office branch.
If you're in the UK and your parcel wasn't delivered by Hermes, please contact our customer care team rather than visiting the Hermes website if you'd like to return your purchase via Hermes.
Unwanted Christmas presents can be returned after Christmas, providing they’re back with us by the 13th January. Our usual terms still apply, e.g. unwanted items must be in a saleable condition when returned etc.
HERMES DROP-OFF OR COLLECTION
If you wish to return your item via a myHermes ParcelShop or Hermes’ collection service, please visit the Hermes Returns site.
FIND A PARCELSHOP >
If you wish to return your item via a Royal Mail Post Office branch, please visit the Royal Mail site.
Please ensure that you retain your proof of posting and tracking number until we have confirmed that your parcel has safely arrived with us. Thank you.
Goods can still be returned at cost to you via your preferred delivery service provider - parcels are to be posted to: Joe Browns Ltd, Kandy Works, Brown Lane East, Holbeck, Leeds, LS11 0BT.