Returns Policy
RETURNING ITEMS FROM THE UK
Our returns policy
We hope you’ll be delighted with your purchase, but if for any reason something’s not quite right, you can return your item for free within 28 days from the day after you receive your order.
All we ask is that you return items to us in the same condition in which they were despatched, i.e. unwashed, unworn, with labels and tags attached – in the same condition you’d expect an item to arrive with you. When we say unworn, obviously you can try items on for size and fit – just don’t wear that new pair of jeans out on the town before sending them back to us!
We’ll refund the full cost of the items you return to us, or we can swap them for something else for you – for more info about exchanges, check our Free Exchanges section.
For info about free returns and instructions on how to return something to us, see the How To Return section.
Purchases made from the beginning of November benefit from our Christmas returns extension rather than being subject to our usual 28-day returns policy. If you’re buying a gift for somebody, all we ask is that you return the item to us before the 10th of January in its original packaging and in the same condition it arrived with you.
Should a gift need to be returned to us, the recipient must:
- include the original invoice/returns form in the parcel; or
- include a covering letter clearly stating the order number, a daytime telephone number, the product code of the item being returned, the product code including size and colour of any item required in exchange of the item returned; or
- return the item to you for you to return it to us with the relevant paperwork.
If in doubt about how to return a gift, please call us on 0113 270 6655 or send a message via our Contact Us page.
-
Fill in the returns form we included in your parcel – tell us what you're returning and why. If you want to swap your item, tell us what we need to know – see the section below about exchanges for more info.
-
If you no longer have your returns form, please contact us before returning anything to us.
-
Parcel the item in suitable packaging. You can use the original bag if it’s still intact, or you can use something else – just make sure whatever you’re sending back will be safe and secure during its journey from you to us.
-
There’ll be an Evri free returns label in your parcel – stick this label on to your parcel. If you're reusing the bag we sent you, make sure your returns label covers the barcodes next to your address.
-
Take your parcel to your local Evri ParcelShop drop-off point – you can find your nearest one by clicking the button below.
-
Keep hold of the red section at the bottom of your free returns label, as it has your tracking number on – keep this safe until you know we’ve refunded you or sent your exchange order out to you.
FIND A PARCELSHOP
-
Fill in the returns form we included in your parcel – tell us what you're returning and why. If you want to swap your item, tell us what we need to know – see the section below about exchanges for more info.
-
If you no longer have your returns form, please contact us before returning anything to us.
-
Parcel the item in suitable packaging. You can use the original bag if it’s still intact, or you can use something else – just make sure whatever you’re sending back will be safe and secure during its journey from you to us.
-
There’ll be an Evri free returns label in your parcel – stick this label on to your parcel. If you're reusing the bag we sent you, make sure your returns label covers the barcodes next to your address.
-
Book your collection via Evri’s website by using the button below. This process will prompt you to print a label, but, as long as you have the Evri returns label we included in your parcel, you don’t need to print a new one when prompted.
-
If using the label we included in your parcel, keep hold of the red section at the bottom of your free returns label, as it has your tracking number on. If you print and use the label from Evri’s website, keep a copy of the label, as it has your tracking number on. Keep the tracking number safe until you know we’ve refunded you or sent your exchange order out to you – in the unlikely event there are any problems with the return, we will need this tracking number from you.
We include a free returns label in every parcel. Not sure what it looks like?
Here’s
a sample of one so you know what to look for.
No longer have the label we included in your parcel? No problem! You’ve 3 different options:
- Create a new label online and print it at home.
- Get a code online to take to your local drop-off point and print a label when you get there.*
- Get a code from your local drop-off point and print a label there.*
For options 1 or 2, click theEvri button. For option 3, you can simply visit your local Evri ParcelShop and create a label when you get there.*
*Use the ParcelShop finder to check your local drop-off point offers the ‘print in-store’ option before travelling – most do, but not all ParcelShops offer this option.
-
Exchanges
Want to swap something you’re returning for a different size, another colour or even a different item altogether? No problem! We'll even pay the outbound P&P charge when despatching whatever you’ve asked for in exchange of your returned item!
On your returns form, list any items you require in exchange of anything you're sending back to us – make sure you tell us what you want instead, including the item code, the size you want it in and the colour (if the item is available in more than one colour).
If an item to be exchanged is more expensive than the one you’re sending back, write a daytime telephone number on your returns form so we can call you for payment – please don't write your card details on your returns form.
For information specific to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see our terms and conditions page.
GOOD TO KNOW...
No longer have the label we included in your parcel? No problem! Just take your return to a ParcelShop and you can print a free returns label when you get there. If you do still have the Evri label we included with your label, you can just use that instead – stick the label on to your parcel and drop it at your local Evri ParcelShop. If you're reusing the bag we sent you, make sure your returns label covers the barcodes next to your address.
To arrange a collection or to drop the parcel at a locker, you will need your own printer.
Whichever option you choose, you will need to log your return with Evri by selecting one of the options below. It’s easy and only takes a minute to do.
EVRI RETURN OPTIONS:
FIND YOUR LOCAL EVRI PARCELSHOP OR LOCKER:
With more than 5,000 ParcelShops across the UK and over 900 locker locations, use this handy map to locate your most convenient local drop-off point to drop-off your parcel. It's quick and easy to do.
Before you drop off your parcel, don’t forget to log your return using one of the options above.
ROYAL MAIL RETURN OPTIONS:
GOOD TO KNOW...
Most Post Office branches and Royal Mail Customer Service Points now offer the option to print a label when you get there – you just need to arrange this online before you go. It’s easy to do and only takes a minute.
Whichever option you choose, you will need to log your return with Royal Mail by selecting one of the options above. It’s quick and easy to do.
FIND YOUR LOCAL POST OFFICE OR CUSTOMER SERVICE POINT
You can use the service locator below to find your nearest drop-off point. Just search for ‘Delivery/Post Offices’ once you’ve entered your postcode.
Before you drop off your parcel, don’t forget to log your return using one of the options above.