Frequently Asked Questions

UK orders will be delivered within 2-7 working days, however, this may take longer during busier periods. Please allow up to seven working days from the date your goods are despatched for the delivery of UK orders.

Please note that you will pay only one fee of £4.00 even if we despatch your order in separate stages. Likewise, we won't charge any additional fees if you return an item to be exchanged for alternative items. Express delivery is available for an extra £2.00, a total of £6.00. For full details about express delivery, please see our delivery page.

Please be wary of scam messages about deliveries – you will never need to pay additional fees direct to the delivery companies we use. If you receive a message requesting payment and you’re unsure, ask our customer care team.

For more information, visit our Delivery Information.

Available for all UK orders placed before 3pm Monday - Friday. UK orders will be delivered within 1-2 working days. Please be advised this may take longer during busier periods.

Orders received by us before 3pm on Fridays will be delivered on the following Monday.

Orders received after 3pm on Fridays, will be delivered on the following Tuesday.

For more information, visit our Delivery Information.

Yes, in the form of our delivery partner's ParcelShop service. For more details, please click here.

Once your order is dispatched, you will receive an email containing a tracking number. This can be used to follow your parcel along it's journey. For UK shoppers, if you have provided a mobile number to us you should also be provided with text updates about when your parcel is expected to be delivered. Please allow until the evening of dispatch for your tracking number to become active.

UK orders are despatched via Evri. International orders are delivered by various different delivery firms. The firm chosen for delivery is predetermined by your location and the weight of your parcel, and this is something which cannot be overridden. The ‘final mile’ of the delivery process of some international orders will be carried out by your country’s postal service provider.

Already have an account?
If you already have an online account, you can add and change addresses using your Address Book.

1) Log in.
2) Click My Account
3) Click Address Book.
4) Click Edit to edit an existing address, or click Add New Address to create a new one.

You can also change and add addresses during the checkout process if you log in after adding items to your shopping basket.

Don't have an account yet?
Feel free to create an one by clicking Create An Account. It's quick, it's easy and it lets you add as many addresses to your address book as you want. Creating an account also brings other benefits like being able to keep track of your orders.

Using our 'guest checkout' option?
During the checkout, we'll ask you for a delivery address. You can then add your billing address afterwards if it's different to your delivery address. We'll also give you the option of creating an account after you've placed your order in case you change your mind.

Options relating to the speed of delivery and cost of shipping for your order will all be presented to you on the payment screen and will vary from country to country.

We deliver to the following countries:

Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Nigeria, Niue, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Kitts and Nevis, Saint Lucia, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St Barthelemy, St Martin, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Virgin Islands (U.S.), Wallis and Futuna Islands, Zambia.

Add: We ask that all international orders be given at least 14 working days to be delivered. Overseas shipments are facilitated by Global-E who help us get our items to our oversea's customers. If your order is being handled by Global-E you will see their details during your checkout process and within your confirmation email.

We cannot deliver homeware items outside of the UK.

No. We only charge one P&P fee, which is billed at the point of us despatching the first part of your order.

A signature may be required upon delivery. If you are not at the delivery address to sign for the parcel then the delivery firm will usually attempt a further two deliveries and subsequently return the parcel to us. Alternatively, if the courier deems it safe to do so, they may possibly leave the parcel in a secure location on your premises or with a neighbour. Please note that we cannot be held responsible if you are not at the delivery address to accept your parcel when it is delivered.

Please be wary of scam messages about deliveries – you will never need to pay additional fees direct to the delivery companies we use. If you receive a message requesting payment and you’re unsure, ask our customer care team.

BFPO parcels are subject to a flat rate charge of £7.00. The reason for this higher charge is that the MOD do not allow us to ship items directly to BFPO overseas addresses due to security reasons. As a result of this, the only approved method of us delivering your parcel to you is via a central MOD collection point. After we have delivered your parcel to the MOD, they then complete the delivery on our behalf and bill us for doing so. Regrettably, this isn't a cost that we can absorb, hence the £3.00 surcharge.

We have a number of stockist in New Zealand where you can buy from local stores rather than online. Find out more by visiting our New Zealand stockists page

In the event that a parcel is marked as delivered but you have not received it, we may ask you to complete and sign a claims form. This simply confirms in writing that the parcel has not been physically received by you, which helps us investigate the issue with our courier.

The form can be signed either physically or digitally. Once completed, it must be returned to us by post or by email as a scanned or photographed copy.

If you do not have access to a computer or printer, we can post a physical copy of the form to you.

Before notifying us that a parcel has not been received, please check thoroughly with neighbours and all members of your household.

This process does not affect your right to a refund or replacement.

If a parcel arrives after a refund or replacement has already been issued, you must inform us immediately.

For UK orders, we accept Visa, Visa Debit, Visa Electron, MasterCard, American Express, Klarna, PayPal, Apple Pay and Google Pay.

You can also pay by personal cheque or by postal order. These must be paid in GBP and made payable to Joe Browns Ltd.

Please allow 10 working days for all cheque payments to clear.

You can spend your gift voucher on any item that we sell, although a gift voucher cannot be used in order to purchase another gift voucher.

Gift vouchers can be redeemed by:

Entering your gift voucher's unique code on the same page where you would enter your debit/credit card details
Calling us on 0113 270 6655 and ordering over the telephone
Posting your order to us - see 'how to order' for more details about posting an order to us
When shopping in our stores, more info on them can be found here
* The option to apply a gift voucher will not appear if it is not possible to redeem a gift voucher against a particular order, e.g. it might not be possible to redeem a gift voucher depending on your chosen currency and/or the country from where you're ordering.

You can enter your code into the "Promotional code" box on the payment page, then hit apply.

If your code isn't working, it's likely it's invalid or has expired.

Please carefully check you're entering the correct code and into the correct box at the checkout - if possible, we'd suggest copying/pasting to make life easier.

Be sure to check you're entering zeros as zeros and O's as O's. If in doubt, please contact us and we'll gladly take a look for you.

Only one promotional code can be redeemed against any one order. Promotional codes cannot be redeemed against orders that have been submitted to us via an affiliate website, unless the promotional code is used in lieu of any benefits that have been offered by the affiliate partner.

A gift voucher will have a set value, e.g. £5.00, and will contribute a payment towards the overall cost of your order, reducing the amount that you pay towards the order. A discount code, however, will actually reduce the value of the order rather that reducing the amount that you have to pay towards the overall cost of the order - a discount code could, for example, be an offer of free P&P or a 10% discount.

We now offer instalment payment options through Klarna and PayPal. An account with these providers is required. Please note, Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please review their terms and conditions on their websites before choosing a credit-based option, as payment management is the customer's responsibility.

Please call us on 0113 270 6655 prior to placing your order if you are based in the Channel Islands. Thank you.

For international orders, you can pay with Visa, Visa Debit, Visa Electron, MasterCard, American Express and PayPal.

You also may be able to pay with payment schemes that are specific to your country. If available for your country, these options will be presented on the payment page.

For debit/credit cards, Klarna, and PayPal, we don't charge you until your items are dispatched from our warehouse. When you place an order, a pending payment may appear as we check fund availability, but no physical payment is taken until your goods are shipped.

If an item is delayed, you won’t be charged until it’s ready to be sent. Separate debits may appear for items shipped at different times.

If your order is sent in multiple parcels, you may see separate debits for each. If parcels are shipped a few days apart, both the initial pending payment and separate debits may appear.

Pending payments are not actual debits; they will disappear within 2-5 working days. Once processed, your account will reflect the correct debits, matching the order total.

If you have any questions about your payments, please contact our customer care team.

Free returns are available depending on your location: currently, customers who are returning goods from the UK, Ireland and France can take advantage of our free returns service. Whilst customers who are based in the USA have to pay to return items, goods can be posted to a local US address rather than directly to the UK.

For full details about returning goods from your particular country, please see our dedicated returns page.

The method used to return goods will vary depending on which country you're returning goods from. Please visit our returns page for full instructions on how to return goods from your country.

We get it. Sometimes your order just doesn’t quite work for you and you need a refund. If you need to make a return you have 28 days to do so from the day you receive your order. All we ask is that items are returned in the same condition you received them in.

Once we receive your return, we’ll send you a confirmation email to notify you. Your refund will be processed within 10 working days of this date.

For more information, please see our Returns page.

Once you have posted your return it can take between 1-2 weeks for the parcel to arrive with our warehouse. Once the parcel has been received your refund will be processed usually within a couple of working days. We kindly ask you to allow up to 10 days for the refund to complete and make it’s way back into your bank account.

For UK orders, we kindly ask you allow up to 14 working days after posting back your parcel before chasing your refund. However, should you still not have received notification of your refund after this time, you can call on 0113 270 66 55 or use our contact us form to provide us with your proof of return so that we can help resolve the delay.

Your proof of postage will be in the form of a tracking number that is on the pink part of your return label. Or the blue slip provided by Evri upon sending back the parcel. Please retain both of these until your refund has been received.

If you know your order number and the product code of the item you need to return, simply enclose a covering letter inside your parcel. Your covering letter needs to clearly state:

Your order number.
Your full name and address including postcode.
A day-time telephone number in case we can't process your return.
Your item code.
The reason you're returning the item.
Whether you want a refund or to swap the item for something else.
If you're swapping the item, we also need the full product code including colour and size of the alternative item.
If you don't know your order number, please contact us before returning your item.

No. We will cover any P&P charges in this instance.

Please contact us immediately. We will do everything we can to resolve any issues that you may have. Additionally, it may be a problem that we're unaware of, in which case we would appreciate being notified as soon as possible so that we can take any necessary action.

Sadly, this isn't possible at the moment - items bought in-store must be returned in-store, and items bought online or over the phone must be returned to our mail-order returns address.

Sadly, this isn't possible at the moment - items bought in-store must be returned in-store, and items bought online or over the phone must be returned to our mail-order returns address.

Love your item but need a different size or colour? We’ve got you covered. All UK orders can be exchanged, hassle-free. Simply tick the exchange box on the order form, fill out the relevant information and we’ll do the rest.

We’ll even cover your postage fees when we send out your replacement items to you.

For more information about exchanges, check our Free Exchanges page.

Wondering how to make a return? Need to arrange a collection? Lost your free returns label? Find out all of this and more on our dedicated Returns page.

Any faulty item is viable for a full refund. Simply contact us to let us know what the issue is and return the item to us, following the standard returns process. Once we’ve received the item and confirmed that it is faulty, we will process your refund

We've updated our website! Learn more here.

You don't have to create an online account when shopping with us, but it certainly enhances your shopping experience with us. The main benefits include faster payments at the checkout, creating a personalised address book and easily keeping track of your previous orders.

Alternatively, our guest checkout option is available for all to use.

Simply log into your account and update your personal details there. If you don’t have an account with us, but receive catalogues or need to speak to us for any other reason, please contact us and our customer service team will be happy to assist you.

At Joe Browns we consider the security of our customers' details to be of the utmost importance. We abide by all relevant GDPR regulations to ensure your data is protected at all times.

Additionally, we work with independent firms, such as GlobalSign and SecurityMetrics, who verify that your data is perfectly safe when shopping with us.

We make our postal mailing lists available to carefully screened companies whose products or services may interest you. If you would prefer to have your name withheld then please ensure that you opt out when ordering. You can retrospectively opt out by contacting us or by visiting the preference centre within your online account. We do not pass on your telephone number or your email address, as these are used solely for the purpose of contacting you.

This maybe for two reasons. Firstly, due to the way in which the mailing lists are prepared, i.e. in advance of the catalogues being posted out, it is likely we may send you a catalogue or two before the change takes effect. Alternatively, if you have not received confirmation from us that we have removed your details then it may simply be a case of us not having received your request, in which case we would ask you to contact us.

You can buy gift vouchers in any denomination from £5 to £500.

E-gift vouchers will be sent to your email up to 24 hours after purchase. Physical gift vouchers that are ordered online will be dispatched within 24 hours and delivered to you in the post within 1 week of purchasing.

Gift vouchers are valid for 6 months from the date of issue. Promotional gift vouchers are typically valid for one month and will have an expiry date shown on the gift voucher itself.

Joe Browns gift vouchers can be sent either by post or email to either you or your chosen recipient.

Gift vouchers can be redeemed by:

Entering your gift voucher's unique code on the online payment page.
Calling us on 0113 270 6655 and making a telephone purchase
In-store at any of our locations

You can spend your gift voucher on any item that we sell, although a gift voucher cannot be used in order to purchase another gift voucher.
Joe Browns gift vouchers can be sent either by post or email to either you or your chosen recipient.

Gift vouchers can be redeemed by:

Entering your gift voucher's unique code on the same page where you would enter your debit/credit card details
Calling us on 0113 270 6655 and ordering over the telephone
Posting your order to us - see 'how to order' for more details about posting an order to us
In our stores! Our store locations can be foundhere!

* The option to redeem a gift voucher will not appear if it is not possible to redeem a gift voucher against a particular order, e.g. it might not be possible to redeem a gift voucher depending on your chosen currency and/or the country from where you're ordering."

Email gift vouchers should be despatched and delivered within no more than 24 hours after having been ordered. Postal gift vouchers should be despatched within one working day of the order being placed - once despatched, postal gift vouchers should be delivered within a few days.

If you purchased an email gift voucher, please be sure that email address that you provided us with is correct and that you/the recipient is allowed to receive HTML emails. Please also ensure that the email hasn’t been filtered by your/the recipient’s spam email software. If you purchased a postal gift voucher, please ensure that the mailing address that you provided us with is correct. If in doubt, please contact us.

No! When buying a voucher, the recipient doesn't already need to be a shopper with us.

If your gift voucher only partially covers the value of the order, simply pay the outstanding balance by debit/credit card, cheque or postal order.

Please contact us (ideally, it should be the person who ordered and paid for the gift voucher that should contact us). If you received a gift voucher from somebody else, please provide us with the details of the person who bought the gift voucher for you when you contact us.

If you are the person who ordered the gift voucher and it has not been redeemed then we can refund you. However, we cannot offer the recipient of the gift voucher cash in exchange of the gift voucher.

Please telephone us on 0113 270 6655 as soon as possible - as long as we haven't already started to process your order then we should be able to retrospectively apply a gift voucher to an order that has already been placed.

You will be issued with a new gift voucher by email or post. If you have any queries, please don’t hesitate to contact our customer service team.

Yes, you can add multiple gift vouchers to an order, unless more than one of the gift vouchers you're redeeming is a promotional gift voucher, i.e. a gift voucher which has not been paid for by you or somebody who gave you the gift voucher.

You can purchase any Joe Browns gift voucher, in-store or online, between the value of £5 and £500.

Yes! We have a small range of petite sizes in selected items. These garments include short leg and sleeve lengths to accommodate for smaller measurements. Explore the Joe Browns Petite Sizes page to discover the full range.

For more info on our petite sizing, check out our blog: The NEW Petite Range: All You Need to Know.

A selection of our designs are available to buy in larger sizes than our standard range at Joe Browns. You can purchase these items online, from Simply Be. For more information, click here.

We would tend to suggest that you order from us the same size that you would order from other stores. However, it can be useful to check the online reviews about a particular product, as these reviews can give advice on whether an item is a particularly loose or tight fit etc (product reviews can be found on each product's page, beneath the "add to bag" button).

If the item is shown as sold out then it is unlikely to be restocked. However, if we were to receive any returns of that item then it may be restocked temporarily in small numbers, so it might be worth checking back from time to time. An item that is due to be restocked by us after having sold out will be shown online as being available to back-order ‐ this is indicated by the number of weeks that there are to wait until the item will be restocked.

For more information on all of our stores, click here.

Sadly, this isn't possible at the moment. However, you can collect your order from a click and collect ParcelShop pick-up point. For more details about ParcelShop deliveries, please visit our delivery page.

Sadly, this isn't possible at the moment - items bought in-store must be returned in-store, and items bought online or over the phone must be returned to our mail-order returns address.

Sadly, this isn't possible at the moment - items bought in-store must be returned in-store, and items bought online or over the phone must be returned to our mail-order returns address.

Due to the size of our overall product range, not everything you see online is available to buy in our stores. Also, the stores may rotate the range of products depending on the time of season and year. If there's a specific item you're interested in, please contact us and we'll check if the store carries the item

The best way to always look stylish is to create a capsule wardrobe with all your favourite items, be confident in what you wear and find your own unique style. Opting for more neutrally coloured items, such as black, cream and beige will open your wardrobe up to be paired with more items.

As many of us are now working from home, it’s important to be comfortable. Consequently, loungewear has become the new normal for working. However, if you’re dialling into a meeting, opting for a polo shirt, comfortable jumper or jersey dress will give you a smarter look while still being comfortable.

The outfits you’re choosing for work depend heavily on your typical dress code. For a business casual look pair your favourite jeans with a shirt or for a comfortable professional look, a pair of trousers and a blouse. Low heels and closed toe flats can make the perfect shoe pairing for any office outfit.

If you want to look stylish without looking over-the-top opt for neutrally coloured outfits adding a single pop of colour. Ensuring you stick to your personal style and wear the best fitting clothes will mean you will always look fabulous! For more inspiration take a look at our dresses for effortless style.

A smart casual dress code is a combination of polished business attire with casual wear. For example, smart blouses and dress shirts paired with jeans and a leather jacket or a pencil skirt with a colourful knitted jumper, will give you the perfect smart casual ensemble.

As long as you know your measurement, you will be able to determine your dress size easily. Simply measure the fullest part of your bust, your waist and hips and refer to our size guide to figure out which size will work best for you.

A good quality pair of boots can be styled with all of your favourite dresses. A pair of timeless combat boots with feminine summer dresses will create a rock-chic look, add a leather jacket for a further edge. Knee high boots are the perfect autumnal pairing for any jumper dress.

A dress is an essential for those warm and sunny summer days. Style light colours and floaty boho styles for a fabulous lightweight summer ensemble.Tunic dresses, midi styles and comfortable wrap dresses are perfect for styling with a range of sandals and fabulous accessories during the summer months.

When wearing a midi dress, pointed toe shoes or strappy heels will help to elongate your legs. Use a belt to cinch the waist and create that fabulously flattering hourglass look. During the winter months throw on some stylish knitwear to make your dress an all year round essential.

When looking for your women’s wardrobe essentials, try creating your perfect capsule wardrobe to feel comfortable and confident all of the time. From flattering dresses to fitted blazers and cosy knitwear, your wardrobe should encapsulate all of your essential outfits for any occasion.

A tunic is a garment that is usually simple in style that can be made with or without sleeves. The silhouette is often longline and can be worn with a variety of outfits from leggings to jeans. The silhouette can also be made into a dress so you can dress up or down depending on your style.

There are several ways to wear a midi skirt depending on your own personal style and the occasion. From layering up with knitwear to going rocker-chic with a leather jacket or making a flirty feminine look with heels, the opportunities are endless for styling a midi skirt.

Choose an unstructured blazer if you’re wanting a smart casual look — paired with jeans, chino’s or shorts you’ll be ready for every occasion. Lightweight materials such as cotton and linen are ideal for summer, with heavier wool and tweed to get ready for the winter months.

A waistcoat can add a sense of depth and formality to an outfit. Consequently, a three piece suit can be one of the best ways to wear a waistcoat. However, it can also be worn more casually without a blazer jacket paired with jeans or chinos instead.

A dress shirt can be styled professionally with a suit or can be worn as part of a smart casual dress code with jeans and chinos. For any semi-formal attire, wearing your dress shirt tucked in is the best option. It can also be worn with or without a tie depending on the occasion.

When looking for your men’s wardrobe essentials, try creating your perfect capsule wardrobe with all the clothes that make you feel most comfortable and confident. Include both smart and casual attire along with men’s essential accessories. Flattering jeans and basic t-shirts are the best place to start to build your wardrobe essentials.

In order to protect your data, we have taken the decision not to carry across any of our customers' existing password information from our old website to the new one. However, if you already have an existing account with us, it is super simple to reset your password and gain access to your account. Simply visit the 'Forgotten Password' page, enter the email address associated to your existing account and click on the 'Reset My Password' button. You will receive a forgotten password email straight to your inbox containing a link, click on this to reset your password to whatever your heart desires - use a mix of characters, numbers and symbols to make it super safe. It’s best to use a password which you don't use for other websites.

We are in the process of moving across your previous order history to our new website. However, for now only new orders will be visible in your account area.

In order to ensure data security when moving across to the new website, we have taken the decision not to move across any password data. This information is personal to you and shall remain as such. To gain access to your customer account, simply visit the 'Forgotten Password' page, enter the email address associated to your existing account and click on the 'Reset My Password' button. You will receive a forgotten password email containing a link to reset your password. Create a new password that is personal to you and use a mix of characters, numbers and symbols to make it super safe. It's best to use a password which you don't use for other websites.

Absolutely! We are the official home of Joe Browns! Here you will find all our latest collections, gift ideas, vouchers, blogs and general fun and games. We've simply updated our website to ensure that you get the best online experience from a brand you know and love.

We listened to your feedback and understood that our old website was getting a little creaky. We have worked hard to build a brand-new website, investing in the latest technology and partnering with some fantastic companies, to ensure that we provide you with an online experience that you would expect for fantastic customers like you. We are grateful for your patience, your perseverance and your loyalty during this period and hope that you enjoy the new website.

As part of the 'face-lift' we also took the opportunity to modernise and improve some of the key areas of our website, such as the checkout and customer account area. Hopefully, you will find the new layout easy to use, but if you do have any issue, don’t hesitate to contact us and we will do everything we can to help.

Yes, they will. If you placed your order via our previous website and your order is currently pending (e.g. if the item you ordered was temporarily out of stock), we've already received your order and will process it as normal. Any new orders that you place will be logged in your account area, so if you don’t have one already make sure you sign up for a Joe Browns online account.