Working for Joe Browns

Job Purpose: 

Job Title: Store Manager

Department: White Rose Centre

Location: Leeds

Report To: Retail Operations Manager

Reporting Line: Deputy Manager

Type: Permanent

 

The Store Manager is responsible for the running of the store, in creating a great customer experience, maximising sale and ensuring all store employee uphold the Joe Browns values and brand at all times. You will work closely with the Retail Operations Managers and other store manager to create a consistent remarkable experience across our stores.

 

Technical Requirements: 

• • You create a remarkable customer service in store experience by putting the customer at the forefront of all we do.
  • You achieve and exceed store sales targets; focusing on conversion, up-selling, UPT, ATV and productivity.
  • Deliver and maintain the highest possible level of Visual Merchandising standards along with exceptional levels of house keeping standards.
  • You are highly commercial and regularly use business data to drive store performance.
  • You ensure all team members are receiving regular documented observation based coaching and feedback, promoting personal development towards improving service levels and KPI performance.
  • You lead by example, exhibit excellent floor presence, overseeing a high level of service and operational delivery within a positive and upbeat store environment.
  • You identify opportunities to grow the business and improve performance through collaborating with others.
  • You have fantastic people management, recruit fantastic talent, support and develop your team to be confident, professional and determined to deliver store objectives through clear daily communication, regular reviews, setting objectives and action plans, delegate effectively, mitigate risks and ensure the store is a safe place to work.
  • You succession plan to enable management and team growth within the business.
  • You ensure that you and your team are compliant and that all company policy and procedures are adhered to.
  • You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and keep this within company target.
  • You drive data capture to effectively communicate with customers, achieve and exceed company targets in this area.
  • You effectively demonstrate core company brand values and ensure that your team are also aware and embrace these values.
  • You are a strong communicator and are able to effectively and appropriately communicate with your line manager, head office staff, your team and your customers.
  • You are constantly seeking smarter ways of working and consistently evaluating processes to achieve maximum productivity.
  • You are required to attend management meetings and hold team training sessions for your team.
  • You ensure an effective sale and new season launch
  • You are adaptable to the needs of the business and occasionally you may be required to work extended hours/extra days and be flexible in your working week.

 

About You: 

Experience: 

You will have experience in a fast paced retail store with an passion for high standards and exceptional customer service. You will have an individual style with the courage to be yourself and can think both commercially and creatively. You should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited and adventurous nature of the brand, you will be able to bring fresh ideas to the table and aren’t afraid of getting stuck in.You will have experience in a fast paced retail store with an passion for high standards and exceptional customer service. You will have an individual style with the courage to be yourself and can think both commercially and creatively. You should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited and adventurous nature of the brand, you will be able to bring fresh ideas to the table and aren’t afraid of getting stuck in.

 

Your Stakeholders: 

You will be expected to work across the business with the wider Buying and Merchandising teams, Marketing function, Retail Operations Manager and other Store Managers.

 

Knowledge, skills & behaviours: 

We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business 
• Current technical, legal and compliance obligations relating to your work and industry

 

Skills

• Communication; motivation and development of others, persuasion and influencing skills, flexibility, collaboration, and communication at all levels.
• Self-Management; organised, able to manage own and other time, problem solver, ability to delegate appropriately, holds self and other accountable.
• People management; absence management, effective recruitment and retention, coaching and mentoring, performance management and employee development, conflict management in line with the business standards
• Leadership skills; autonomy, resilience, active listening, consistency, emotionally intelligent, self- assured, calm under pressure.
• Critical thinking; forward thinking, advocacy, creativity and innovative, project management skills.
• Change agent; calculated risk taker, diverse thinker, negotiation skills, decision maker

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas and welcomes input
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Supportive; recognise the achievements of the team whilst encouraging them to improve; adapting style to support team members
• Emotionally Intelligent; empathetic, respectful, supportive, considerate, self-aware, resilient, positive and passionate, stress and ambiguity tolerant, calm under pressure
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here

Job Purpose: 

Job Title: Direct Marketing Manager

Department: Marketing

Location: Leeds

Report To: Marketing Director

Reporting Line: None

Type: Permanent

 

This role is responsible for the planning and execution of our paper marketing activity, developing results-orientated marketing plans as well as maximising the health and understanding of our customer database to help drive the business to help drive the business forward.

 

Technical Requirements: 

Working closely with our data partner, you are responsible for:

• Understanding what is happening with the customer database, to inform strategies for:
  • Customer retention
  • Customer reactivation
  • Customer recruitment
• Working alongside the ecomm team to develop a coherent online and offline strategy that minimises budget, whilst maximising customer activation and order frequency.
• Reporting on our offline channels weekly
• Reporting monthly on both offline activity performance and the health of the database:
  • Detailed catalogue and insert analysis
  • File size and movement
  • RFM scores
  • Customer profiles (by channel)

 

Catalogue: 

Joe Browns have an extensive annual catalogue programme. You are responsible for:

• Working with our data partner to inform our planning strategy.
• Developing a mailing plan for each season aimed at maximising results and file size within agreed allowable contributions.
• Managing the paper critical path
• Managing our cold list programme, working with various partners.
• Working with our data partner to accurately brief the requirements for each drop, ensuring accuracy and timeliness of supply of data to the mailing house
• Working with the creative studio to ensure that they are clear about formats, timings and versions.
• Working with the printer on paper volumes, versions, and digital proofing
• Working with the paper supplier on negotiating paper prices and ensuring timely delivery of paper to printers.
• Working with the mailing house to ensure the correctness of the lasering and mailing process.
• Working with the postal provider, confirming projected volumes, checking handover reports and minimising costs.
• Working with the warehouse and call centre to keep them informed, including when there are land issues that will affect order levels.
• Effectively managing samples and seeds.
• Managing costs via our budgeting and cost tracking system.
• Understanding what is working and what isn’t and informing future drops.
• Working with the Financial Director and Marketing Director at key budgeting times.

 

Inserts: 

You are responsible for:

• Working with the media partner to develop the plans for the season, learning from what has previous performance.
• Managing budgets to make sure we are maximising spend
• Liaising with printers
• Briefing the creative studio on book versions
• Managing issues when they occur – i.e. deliveries and under-insertions
• Managing costs and the invoicing process – reconciling COI’s

 

Other Programmes: 

Working with other areas of the marketing team to produce relevant collateral to help drive sales at key customer touch points i.e. birthday mailings.

 

About You: 

Experience: 

You will have solid understanding of direct marketing processes and analytics, an excellent grasp of customer database methodology and CRM programmes and strong numerical and analytical skills - with emphasis on results measurement and response forecasting.

 

You should be able to fully utilise the relevant IT support systems, and to be conversant with standard business desktop applications, especially Excel and PowerPoint, a good understanding of GDPR and strong interpersonal skills with the ability to communicate with senior managers.

 

Your Stakeholders: 

You will be expected to work with Ecommerce team as well as the wider Marketing team and at Board level.

 

Knowledge, skills & behaviours: 

We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business 
• Current technical, legal and compliance obligations relating to your work and industry

 

Skills

• Communication; communicates effectively with all stakeholders, manages expectations of delivery.
• Self-Management; organised, able to manage own time, problem solver, holds self accountable.
• Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here

Job Purpose: 

Job Title: Marketing Apprentice

Department: Marketing

Location: Leeds

Report To: Marketing Director

Reporting Line: Senior Marketing Executive

Type: Apprenticeship

 

Working closely with the Senior Marketing Executive, you will assist with the day to day workload in the following key areas:

 

Retail: 

• Helping manage the creative process for all store communications
• Developing POS
• Sourcing props for windows
• Helping with store events
• Managing store competitions
• Helping with store social pages + content – working with the social team
• Briefing store emails 

 

Partnership Channel Support: 

• Developing seasonal marketing packs for wholesale
• Pulling together image packs
• Tracking their marketing activity and coming up with relevant new ideas as a result
• Helping brief collateral for the independent channel

 

Photoshoot Involvement: 

• Helping brief studio photography
• Helping manage main lifestyle shoots
• Booking models
• Booking hotels and transport for models and crew
• Sourcing props for shoots and managing the prop store
• Helping with checking samples and packing garments

 

Research: 

• Carrying out competitor research – store and general fashion
• Helping develop questionnaires and preparing analysis documents
• Monthly NPS research analysis

 

Other General Day to Day Duties: 

• Assisting with managing print processes
• Helping brief parcel collateral
• Helping to manage internal comms

 

About You: 

Experience: 

You should have hands on experience of Microsoft office tools (Word, Excel, PowerPoint) and a proven passion for Marketing and Brand development. You will have a keen eye for detail and an eagerness to learn new skills. Ideally you will have studied marketing to some level and will understand the core basics.

 

Your Stakeholders: 

Your main stakeholders will be the wider Marketing team, supporting the brand and promotion of the business through the development of powerful marketing coms in all our channels.

 

Knowledge, skills & behaviours: 

We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business at a strategic level
• Current technical, legal and compliance obligations relating to your work and industry

 

Skills

• Communication; communicates effectively with all stakeholders, manages expectations of delivery.
• Self-Management; organised, able to manage own time, problem solver, holds self accountable.
• Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here

 

Job Purpose: 

Job Title: Digital Content & Campaign Executive

Department: Ecommerce

Location: Leeds

Report To: Ecommerce Manager

Reporting Line: None

Type: Permanent

 

The Digital Content & Campaign Executive is a commercially minded content writer and campaign planner, with a passion for SEO. They are responsible for contributing fresh ideas and innovative strategies to drive engaging content and organic growth to the website. The role delivers the planning and delivery of exceptional style content from start to finish, across multiple touchpoints. They will have a knowledge of data analytics, using insights to help monitor the performance of content and deliver ongoing optimisation. They have a flair for creativity that will help encompass the voice of a remarkable brand and deliver data-driven strategies that have impactful results.

 

Technical Requirements: 

• Manage the content calendar to develop new articles and content ideas, in support of our busy campaign schedule and seasonal activity.
• Be creative and generate new and exciting ideas of how to talk to and engage with our customers via the medium of content in its many forms.
• Work closely with members of the marketing and creative teams in support of channel marketing plans, but also gain further visibility of the fantastic content being created. (i.e. influencer content, videos, flay lays etc)
• Build strong relationships with the buying team and develop a great understanding of our product, our back-stories and our customer mindset, to help weave into the narrative we produce.
• Work with Ecommerce Manager to prepare and deliver campaign driven updates to the website across core landing pages. Calling out seasonal messaging and trending stories.
• Liaise with our 3^rd party SEO agency, to develop a content strategy which will support our activity in the natural search space, helping us to strengthen our position and reach new customer audiences.
• From concept to delivery, develop exciting Outreach opportunities to increase the exposure of the Joe Browns brand and to help tell our story. Work closely with the PR team and 3^rd party agency to develop engaging Digital PR stories that generates excitement amongst customers and publishers alike.
• Work with the internal Merchandising and Buying teams to manage the delivery of seasonal product copy and liaise with our 3^rd party SEO agency to ensure all copy is optimised for targeted keywords and search optimisation.
• Be responsible for the writing, build and publishing process of all inspirational onsite content across both Inspiration and Blog area of the site. Help provide the vision for this area of the website, to showcase content in an exciting way and provide a simple navigate structure for customers to easily explore.
• Work with members of the Marketing Team to drive targeted exposure of our content across both free and paid for channels such as Email, Native Social and Paid Social. Explore new opportunities to expanding the reach of our content and for driving new users to our site.
• Stay updated on industry trends, algorithm changes, and emerging SEO best practices to ensure content remains relevant and effective.
• Analyse and report against all activity undertaken and content published, to ensure everything we do is measurable and can showcase performance to the business.

 

About You: 

Experience: 

You should hold a degree or similar in Marketing, Communications, Journalism or related field with 2+ years of experience in content marketing, copywriting, or SEO content optimisation. You will have the ability to use Content Management Systems (CMS) and publishing tools. You should have experience of analytical tools such as GA4, and a keen interest in digital marketing, SEO and new technologies. You will have a passion for style and content writing and be self-motivated to take ownership of this exciting area, showcase it to colleagues, push it forward and to grow our reach.

 

You must have strong attention to detail and be highly organised with a good creative eye. You must also possess exceptional written and spoken English skills, supported by outstanding grammar and punctuation. You must excel in planning , managing deadlines and an ability to multi-task with a proactive attitude and the ability to work in a fast-paced team.

 

Your Stakeholders: 

Your main stakeholders will be the wider Ecommerce team with whom you will work to develop the best co-ordinated approach to brand promotion.

 

Knowledge, skills & behaviours: 

We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business 
• Current technical, legal and compliance obligations relating to your work and industry

 

Skills

• Communication; communicates effectively with all stakeholders, manages expectations of delivery.
• Self-Management; organised, able to manage own time, problem solver, holds self accountable.
• Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here