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Working for Joe Browns
Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.
We offer stylish, laid back clothing for men and women plus original gifts and accessories that won’t be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.
We’re based in Leeds, West Yorkshire, where our head office, customer service department and warehouse are all under one roof. Located in a converted warehouse, our offices are as fun and quirky as the clothes we sell!
The creatives. The planners, the analysts and those that make it all happen.
When only the best will do. Striving to make sure our products exceed expectations.
The number whizzes, the forecasters, the bill payers and the bean counters.
Where the magic happens. The creators, the researchers and the tough negotiators.
The range advisers, the sales advisers, the jugglers and the relationship builders.
The operational backbone of the business. Making sure we deliver our promises.
The organised crew, managing stock requirements and deliveries for all Joe Browns channels.
The order takers, the problem solvers - always here to help and ensure our customers stay happy.
We look for individuals who aren’t afraid to be themselves, stand up for what they believe in and think both commercially and creatively. They are determined, ambitious and strive to be the very best at what they do.
We work incredibly hard, but in turn we fully believe in letting our hair down too! Here’s just a small selection of the kind of things we get up to…
1. We enjoy & believe in what we do -or we don't do it
2. We are fair, well mannered & respectful, never weak
3. We help each other to success - colleagues, partners & customers
4. We are creative & push boundaries - wo don't just accept
5. We create a positive environment
Fun, fast paced working environment!
Strong team ethos.
Stakeholder pension scheme.
Life insurance.
Up to 60% discount on new ranges.
An extra day’s holiday for your birthday.
£100 welcome voucher to spend on Joe Browns product when you join
Free onsite parking
Our very own fun committee
Free fruit (or pie!) on Thursdays!
2 fantastic staff parties a year
Free thinking encouraged
Building a workforce of passionate, ambitious, and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values. It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
Please see our current vacancies below.
HR Manager
Job Purpose:
As the HR Manager which is a stand-alone role you will be responsible for all HR matters, including:
Purpose of Role:
Implementation and development of the Company’s HR policies and procedures to drive performance and mitigate disputes
Ensuring that the Company remains compliant with all applicable employment law.
Recruitment of staff via supporting Line Managers to develop appropriate specifications, selecting recruitment mechanisms suitable for the role, and screening CVs.
Maintaining a smooth onboarding programme.
Coordination of staff training programmes, including the selection of suitable training providers, booking courses, and maintaining staff training records.
Training & Coaching/Mentoring of Senior Management Team where applicable.
Drive alignment between HR strategy and business goals.
Provision of responsive best-practice guidance to Line Managers to assist with staffing issues such as sickness/absence, disciplinaries and performance management.
Manage complex employee relations casework including dispute resolutions, grievances, and investigations.
Coordination of staff appraisals to track performance, manage talent and succession planning, and identify training opportunities.
Support change management processes.
Supporting company-wide initiatives to motivate, retain and engage staff, building on continuous improvement in the reward strategy.
Carrying out necessary administrative duties.
Maintaining and updating the HR online management system.
Produce monthly HR Report and KPI’s to the Board.
Driving Health & Wellbeing throughout the business.
Building on the IIP Standard Accreditation.
The Candidate:
The successful candidate will be qualified to CIPD Level 3 or above and will be passionate about a people-focused career. You will be comfortable with liaising with staff at all levels, accustomed to working in a demanding office environment, and will relish new challenges.
Practical experience in a people-focused HR role, with a pragmatic attitude to solving HR problems.
Excellent customer service skills, with a strong desire to serve colleagues and provide responsive guidance and support.
A proactive approach to HR, including a desire for continuous improvement and to explore new HR initiatives.
Experience of staff recruitment, assessment, and employment contracts.
Excellent communication skills, including confident verbal communication with senior staff and clear, concise written communication.
A high level of IT literacy, including familiarity with Microsoft Office.
A good working knowledge of UK employment law.
Ability to apply HR and business knowledge evidencing appropriate decision-making skills.
Desirable skills required:
Qualified to CIPD Level 3 or equivalent.
Experience of HR in a busy environment.
Experience of HR management software.
Experience of working with senior management
A working knowledge of the requirements of GDPR/DPA
Experience of managing staff engagement, motivation, and well-being programmes
This is a great opportunity for an enthusiastic individual to gain invaluable experience and develop their HR career.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Homewares Buyer
Purpose of Role:
To grow the product area in size and scale that meets our customer expectations and is in line with our agreed brand direction and strategic growth plans. Delivering the business needs in terms of sale, service, margin and returns.
To develop a remarkable range of Homeware and Garden.
Principal Missions:
To ensure our knowledge of competitors and market trends is used to define ranges and identify new opportunities for sales growth including with wholesale customers
Work with design to develop quality in house designed ranges.
Arrange and manage supplier meetings to develop / source products and negotiate prices to achieve overall GM% targets.
Deliver on plans agreed at range control meetings
To manage Ab to Ensure of all style details are loaded onto the system with 100% accuracy.
Negotiate all initial orders in line with forecasts and agreed minimum quantities ensuring delivery dates prelaunch will be achieved.
Provide information to creative for photography and catalogue production and work with photography studio on budgets and delivery of brief.
Qualitive and quantitive indicators that will be used to measure the success of the function
Demand for relevant ranges
GM% achieved
Returns rates
Completion of all tasks to meet critical path deadlines
Main activities:
Writing reports for range control and selection meeting to articulate your ideas using internal data.
Complete analysis of market and competitor trends and present findings giving proposals for future range development.
Brief new product developments to relevant suppliers.
Conduct supplier meetings / communication- negotiating prices, minimum quantities, lead times ensuring an up to date log is kept of all agreements.
Conduct the range finalisation meetings – with samples and pricing available on all products
Suggest and agree all product and colour names.
Agree all selling prices to meet overall margin targets
Request all photographic samples ensuring complete by due dates
Ensure all product set up is complete and 100% accurate.
Negotiate initial orders in line with forecasts and agreed percentages, ensuring suppliers are fully aware of all conditions.
Be aware of all stock availability issues in season( current and future ) and chase suppliers on any major issues to maximise stock availability at all times. Including chasing when we are having difficulties placing repeat buys (due to unacceptable quantities or lead times.)
Provide detailed brief to creative for all mailings covering all required product and layout details
Check all layouts/ artwork for complete accuracy.
Proactively manage the inclusion of styles / sku’s in mailings / emails etc so as to maximise sales and stock availability and minimise surplus stocks.
Develop second / alternative sources as required
ALL above activities to be completed in line with critical path deadlines
All major issues to be advised to Buying/ Merchandise Director in a timely manner
All to contribute to weekly departmental meetings in a proactive and informative manner
Business skills required:
Leadership skills
Good communication & interpersonal skills
Excellent influencing skills
Strong planning and organisational skills.
Negotiation skills
Creative flair
Analytical/organisational skills
Other values required:
Energic, hard working, problem solving - we are growing business and require quick thinking to solve issue as we go.
Strategic thinking .. creatively thinking of new ideas from growth
Passion for colour/print and a love of home wear/interior design
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Ecommerce Manager
Purpose of Role:
We are an exceptional brand and we are looking for someone remarkable to join our Ecommerce team in the role of Ecommerce Manager. This exciting hands on role will help to deliver ambitious growth plans for the business across the website and digital channels.
Accountable for optimising our onsite experience, customer engagement, product placement and digital initiatives, in order to maintain revenue growth and drive online sales. The successful candidate will have solid experience across ecommerce, digital marketing, CMS, project management and sound technical knowledge.
Main Duties & Overall Responsibilities:
Have a solid understanding of key Ecommerce KPIs and be able to use these to benchmark progress, making recommendations for constant improvement across the website and sales channels.
Work with the Head of Ecommerce to set the annual ecommerce budget across a variety of channels, including (but not exclusively) the website, Email, Paid Search, SEO, Paid Social, Digital Display and Affiliates.
Assist with the ongoing improvement and measurement of our Ecommerce channels, ensuring accuracy and working with the wider team to make solid recommendations for testing and improvement.
Work with the Head of Ecommerce to develop and execute a robust Ecommerce development roadmap, including ongoing usability testing, site enhancements, payment options, expansion into international markets and the introduction of new technologies.
Support in the maintenance of the existing digital technology, building up a strong understanding of our systems and processes, ensuring that the highest standards are maintained.
Use systems such as Google Analytics and New Relic to track and understand user interaction, utilise the data in directing change and report against key metrics to the business.
Assist with day-to-day stakeholder management of 3rd party support agencies such as Maginus, Magento, Klarna, PayPal, Apttus etc.
Manage the delivery of new digital projects, from requirement gathering, stakeholder management, time allocation and release.
Minimise incidents and operation risk through efficient management of digital projects, thorough testing and ongoing system optimisation.
Work with our in-house Web Developer and 3rd party stakeholders to explore new opportunities within the Magento tool. Ensure that we are maximising its capabilities and exploring new opportunities.
Help to manage the Development Sprint process, ensuring alignment with our 3rd party stakeholder – Maginus, on timing, resource allocation and budget.
Continually explore new areas of Ecommerce opportunity for our business, keep abreast of new technology releases and put forward recommendations and business cases on what should be explored next.
Manage and reporting on daily/weekly/monthly/annual trade, providing detailed analysis of key drivers and produce actions plans to ensure targets are met.
Technical knowledge required:
Minimum of 3+ years’ experience managing ecommerce and digital marketing channels, ideally in the retail sector.
Strong commercial acumen and trade experience.
Experience of digital platforms such as Magento, Exponea by Bloomreach or similar.
Strong numerical and analytical skills.
Able to fully utilise the relevant IT support systems, and to be conversant with standard business desktop applications, especially Excel and PowerPoint.
Good understanding of GDPR.
Barcodes
Strong interpersonal skills with the ability to communicate with senior managers.
Business skills required:
Strong Analytical skills & commercial under
Strong planning and organisational skills.
Good communication & interpersonal skills
Great attention to detail and accuracy
A great organiser
A passion for marketing and digital channels
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Marketplace Executive
Purpose of Role:
To place Joe Browns products on Amazon (UK, Ger, Fr, USA), Ebay (UK, FR, Ger), La Redoute (Fr) and other future marketplaces and maximise their exposure, sales and profitability.
Key Responsibilities:
Create accurate spreadsheets – relevant to each marketplace
Ensure all product is loaded to agreed schedules
Work with customer care to make sure all SLAs are adhered to
Maximise marketing opportunities
Accountability:
Creation of core spreadsheets
Using the download from Elucid as a starting point, accurately create the spreadsheets for each marketplace with information such as:
Style codes
Product descriptions
Product copy
Sizing information
Prices
Colours
Barcodes
Images and links
Translations
Where relevant, work with the translation agency to get copy translated into relevant languages (Fr and Ger). This will be aided by a blend of look ups (which need to be kept up to date) and onsite support tools.
Carrying out timely uploads
Upload the data to each marketplace to the agreed schedule, bearing in mind that there could be various stages involved in this process.
Resolving issues
Checking the upload and ensuring that all issues are dealt with quickly, either directly or working with Channel advisor (or other relevant partner).
Maximising SEO
Through an awareness of how customers search for products on the different sites, improve copy attributes to maximise searchability and conversion.
Managing stock buffers
Amend stock buffers at different times of the year to maximise sales
Keeping data up to date
Maintaining the accuracy of the data throughout the season as things change – i.e. copy may be amended or products removed from sale. Also removing products that are no longer available to purchase. i.e. previous season product with zero stock.
Working with Channel Advisor / other future partners
Work closely with channel partners to keep abreast of technology changes with a view to maximising sales and making the process smoother.
Constantly improving the way we work
Always considering how we can improve the way we work – finding ways to improve processes and minimise the opportunity for error.
Maximising marketing opportunities
Keeping abreast of opportunities to promote the brand, maintaining a commercial view.
Reporting
Reporting progress at weekly operations meetings, showing a clear understanding of the current position and making recommendations for any remedial actions required.
Liaising with Customer services
Working alongside the customer services team to ensure that we adhere to our SLAs – i..e responding to queries and delivery lead times.
Technical knowledge required:
Advanced Excel skills
Previous use of Channel advisor platform and relevant marketplaces would also be beneficial
Written knowledge of French and German languages would be a real advantage
Business skills required:
Great attention to detail
Tenacity
As strong will to get to the bottom of niggling issues!
Good planning and organisational skills.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Senior Social Media Executive
Purpose of Role:
To oversee Joe Browns social channels and blog, creating inspiring dialogue that engages and excites customers and entices new ones to the party!
Key Responsibilities:
Responsible for growing fanbases and engagement across social channels.
Produce innovative social media campaigns in line with seasonal themes and company goals.
Ensure a steady flow of new and creative content ideas to excite the audience.
Suggest and implement new features to develop brand awareness.
Manage boosted activities to reach a wider audience and report back on learnings.
Schedule exciting and interesting content with a real ‘feel good’ vibe across platforms.
Analyse campaigns to determine their effectiveness and establish any areas for improvement.
Develop and grow the Joe Browns blog with engaging, evergreen content.
Keep up to date on the latest social media trends and emerging platforms.
Accelerate the social media communities by starting conversations, responding to comments on posts and developing discussions.
Demonstrate that 'extra mile’ approach with customers to ensure they are at the heart of everything we do.
Accountability:
Social Channels
Create engaging social media campaigns and strategies suited to each of the channels.
Seek out, or create new and interesting conversations, offering inspirational thinking that makes people smile.
Create relevant marketing assets working with the creative team and external suppliers – including but not limited to photography, video and bespoke creative pieces.
Ensure brand impact and consistency across all channels.
Work with the marketing team to ensure all activity is dovetailed into the overall seasonal plan.
Work with other company departments as and when required – i.e. Customer Services, Buying & Merchandising and Photography.
Keep an eye on new social platforms as they emerge and ensure we are amongst the first to market in relevant areas.
Implement social technologies when appropriate.
Understand the unique algorithms specific to each channel and offer solutions to overcome the barriers they can create.
Develop, maintain and manage social media budgets.
Research and monitor activity of key competitors.
Maximise shares and new followers.
Carry out measurement and analysis and report back on ROI to board level management.
Look for opportunities to grow revenues from social channels.
Use influencer relationships to maximise customer recruitment.
Blog
Produce a plan for the blog that is on brand, and in line with seasonal campaigns.
Create regular, engaging and interesting blogs that cover a range of topics, inciting comments and sharing.
Track competitor activity and use to generate new ideas.
Report back on success rates.
Technical knowledge required:
In-depth knowledge of Facebook, Twitter, Instagram and Pinterest (TikTok would also be desirable, but not essential) and what each platform can best be used for.
Creative copywriting skills.
Relationship building skills.
Ability to brief creative assets – photography, video etc.
Analytical skills.
SEO experience advantageous but not essential.
Business skills required:
Excellent attention to detail.
An ideas person – always ready with a new creative thought to try out.
A curious and creative mind.
Great planning and organisational skills.
Commercial acumen.
Someone who always wants to go the extra mile.
A solid team player.
A positive outgoing individual.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Buying Assistant
Purpose of Role:
The role is largely admin based; however, you will play an active role in the buying process.
Provide administration support to the Buyers
Collation of reports and sales information
Critical path management
Working cross functionally with internal departments to ensure smooth running of the day to day buying function
Management of samples and the image bank
Competitor analysis
Awareness of upcoming trends
Working closely with the supplier base
The Candidate:
Ideally you will be either a recent graduate with a degree in fashion buying or an existing Buyer’s assistant looking for a fresh challenge
Have impeccable time management and communication skills
Competent in Word, Excel and Outlook programmes
Organised and proactive way of working with a great attention to detail
Passionate about product and product development
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Fashion Quality Controller
Purpose of role:
Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.
We offer stylish, laid back clothing for men and women plus original gifts and accessories that won’t be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.
We’re based in Leeds, West Yorkshire, where our head office, customer service department and warehouse are all under one roof. Located in a converted warehouse, our offices are as fun and quirky as the clothes we sell!
We are looking for a Fashion Quality Controller to join the QC team, within the warehouse, as soon as possible.
Purpose Of Role:
Checking the quality of goods when they arrive into the warehouse
Measuring garments and accessories
Logging discrepancies and findings
Following the QC inspection procedures
Reporting any damaged goods
Packing damaged stock to return to suppliers
Repairing damaged stock where required
Re-working styles where required
Replacing any damaged packaging
Recording the weight of individual products as requested
Liaising with your Manager/Supervisor/Team Leader
Keeping your workstation and warehouse tidy
Working within other departments may also be required at times
Key Skills:
Garment measuring experience is desirable
Industrial sewing machine experience is desirable
A strong understanding of how to measure garments
Attention to detail
Excellent communication skills
Numerical accuracy skills
Ability to work well as an individual and as part of a team
Ability to work to deadlines within a fast-paced environment
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Wholesale Account Manager
Purpose of role:
To maximise relationships with allocated wholesale partners, growing both sales and profitability in line with company expectations.
Main Responsibilities:
Relationship Management
Building strong relationships with key contacts and introducing board members where they can add value and further strengthen the partnership.
Managing performance
Managing performance
Producing weekly and monthly sales analysis for board presentation.
Maximising opportunities, working with the board if necessary.
Identifying issues and developing solutions to overcome them
Managing and checking Websites.
Product Selection
Gain a thorough understanding of the target audience
Work with MD and the partner to develop the best possible collections at agreed margins.
Create product reference sheets for costings.
Manage photo samples effectively
Develop exclusive products where appropriate / profitable, working with MS.
Product Purchasing, Stock Planning and documentation
Effectively manage the process from purchase to delivery using the correct Joe Browns systems.
For bulk buy, work with the partner to optimise stock levels.
Returns Processing
Process returns using JB system
Marketing
Work with the partner to develop strong seasonal marketing campaigns that help build sales and the Joe Browns brand.
Involve the marketing department at key meetings to continually develop fresh ideas that drive sales.
Consider all areas of marketing including paper (catalogue, leaflets); email, web, social, photography and PR, making sure we maximise our asset bank.
Develop solid briefs for marketing assets (i.e. look books / catalogue spreads) and work with SB to ensure they are the best they can be)
Operational
Making sure all departments are clear on what is happening and when at the appropriate times and via the correct procedures.
Ensure that all deliveries arrive in a timely and appropriate manner, using correct procedures and paperwork.
Liaising with relevant internal parties to ensure queries are responded to efficiently and effectively.
Royalty/Commission
Ensuring Royalty payments and commission receipts are accurate.
Accountability:
Budget setting
Set and manage annual budgets based on current partner and marketplace knowledge and opportunities identified.
Growth
Ensuring the continued growth of partner sales through great relationships, great customer service and excellent brand knowledge
Identifying potential new partner brands, we may wish to work with
Attending relevant trade shows
Profitability
Maximising margin throughout the process
Growing sales by identifying new opportunities for growth
Quality
Follow set processes and procedures to ensure we deliver a high-quality end product
Brand
Live and breathe the brand ethos
Ensure brand strength at all customer touch points (partner contacts and end consumer).
Service Levels
Ensure we deliver all contractual SLA’s
Technical knowledge required:
Understanding JB product.
Understand and fully utilise JB IT systems and procedures
Understand the customer and their target audience
Business Skills Required:
Good communication and interpersonal skills with the ability to communicate with people at all levels within the business.
Good time management
Good IT skills and understanding of Excel and Powerpoint
Presentation
Excellent accuracy and attention to detail
A creative mind
A passion for ideas
A love of going the extra mile as standard
Team player
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Buying Office Administrator
Purpose of role:
To work within and support a busy Wholesale department. You will be an effective team member and work with minimum supervision, be self-motivated and able to use your own initiative. The role will touch on several other areas of the business – Buying, Merchandise, E-com, Marketing, Warehouse.
Main Responsibilities:
Managing incoming samples, logging and booking photography.
Efficiently managing the sample room.
Assisting Account Managers with preparing samples for presentation meetings.
Assisting with Trade Show preparation.
Preparing seasonal master excel working documents, gathering data from all teams in the business. Hitting agreed deadlines.
Creating seasonal PowerPoints for the team to present.
Completing best seller reports throughout the season.
Mark-up catalogues with sales figures within season.
Provide a wholesale customer with images.
Load website information for a wholesale partner.
Check products on wholesale customer website daily – check against stock levels and manage when styles are removed from sale.
Previous admin experience an absolute must, with the ability to multitask, prioritise workloads to ensure you meet your deadlines.
A strong attention to detail skillset.
Great planning and organisational skills.
Excellent working knowledge of Microsoft Office programs, such as Excel, Outlook, Word and Powerpoint.
Effective communication and people skills with the ability to communicate with people at all levels inside and outside the business.
A love of going the extra mile as standard.
Thrive on variety of work.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Digital Communications Manager
What is the role?
We are an exceptional brand and we are looking for someone remarkable to join our Ecommerce team in the role of Digital Communications Manager. This is an exciting role that will take on the management and progression of the Email and CRM strategy for Joe Browns along with other key communications methods, during what is set to be an exciting period of growth and opportunity.
We are looking for someone who has a extensive experience of Email and SMS Marketing, Push Notification and is passionate about customer experience. The right candidate should be bursting with new ideas and an appetite for understanding and managing the customer relationship, in the digital space. You will have worked with advanced email platform and CRM tools and have a knowledge of data to help drive the strategy forward.
Main Duties & Overall Responsibilities:
Support in the final stages of delivery for a new advanced Email and CRM platform for the company.
Use both offline and online data to understand our customer and use this to build a robust digital communication strategy for our audience.
Devise new ways of continuing to build our customer database and ensure our data is managed and maintained effectively.
Work alongside the wider ecommerce team in delivering seasonal, campaign and promotional messages to our consumers, inline with the central marketing calendar.
Develop engaging and timely marketing emails, from creative briefing, coordinating builds, testing and scheduling.
Use customer segmentation, journey planning and triggered workflows to ensure we target the right customer at the right time, with the right message in the best form of communication.
Create a robust and thorough testing plan for all Marketing emails, ensuring that we are consistently learning and optimising our activity. Share findings with the wider team so they can be utilised across other online and offline touchpoints.
Work closely with the Direct Marketing Manager to align programmes across both offline and online media. Share knowledge and insights to help strengthen our communication strategy.
Work closely with the Buying and Merchandising team, to ensure that we are aligned on our product focus, reacting to promotional and seasonal trends.
Carry out regular and concise reporting and share with the wider business. Review the performance of our email and CRM campaigns and integrate findings into ongoing activity and strategy.
Work closely with 3rd party agencies such as Bloomreach (Exponea) and Mention Me to ensure we are maximising the potential of these platforms. Work with them to develop ongoing strategic plans.
Plan and deliver a cohesive CRM approach to enhance customer engagement, build loyalty, drive repurchase and continually communicate about the brand.
Work with the wider business to provide branded email assets for our wholesale partners.
Introduce Joe Browns to new forms of digital communication and work alongside our Digital Operation Manager to deliver advanced functionality to target our customers.
Technical knowledge required:
Minimum of 3+ years’ experience managing Email and CRM programmes, ideally in the retail sector.
Experience of Exponea by Bloomreach, or similar Customer Data & Experience Platforms (CDXP).
Ability to adapt to new technology and work with both internal and external stakeholders to deliver results.
Strong numerical and analytical skills.
Able to fully utilise the relevant IT support systems, and to be conversant with standard business desktop applications, especially Excel and PowerPoint.
Good understanding of GDPR.
Strong interpersonal skills with the ability to communicate with senior managers.
Business skills required:
Strong Analytical skills
Strong planning and organisational skills.
Good communication & interpersonal skills
Great attention to detail and accuracy
A great organiser
A passion for marketing and digital channels
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Building a workforce of passionate, ambitious, and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Junior Web Developer
We are an exceptional fashion retail brand and we are looking for someone remarkable to join our Ecommerce team in the role of Junior Web Developer. This exciting role will support the Lead Web Developer in maintaining and enhancing the joebrows.co.uk website, alongside other digital touchpoints.
We are excitedly undertaking a period of growth and looking to take on new team members who can help take the Joe Browns brand to the next level, in the digital space. This role will be integral to that growth and will work closely alongside other team members to help achieve against the goals and plans laid out before us.
Key Responsibilities:
Work closely with the Email & CRM Manger and Digital Design team to build and deliver regular marketing emails for our consumers, using a mix of CMS and HTML.
Managing the day-to-day site updates to support marketing campaigns, seasonal changeovers and business updates.
Working on projects including website enhancements, usability, segmentation, and split A/B testing to continually optimise and move the site forward.
Continually monitoring the site and identifying/resolving any technical issues.
Proactively manage multi-variate tests using Google Optimizer and other testing tools to deliver the best user experience.
Support the Lead Web Developer in testing across multiple devices and browsers, ensuring that everything we deliver is to a high standard, with a keen eye to pixel perfect design.
Liaise with our external development agency, email service provider and use online resources to continually innovate and ensure web best practices are adhered to.
Support the Lead Web Developer in raising and responding to support tickets via our 3rd party development agency.
Get involved in the delivery of exciting digital projects that will help deliver exponential growth to the brand, including introducing new payment providers, plus integrating new and exciting platforms into the site.
Use systems such as Google Analytics and New Relic to help monitor and maintain the website.
Utilising CSS, HTML and other web languages including JavaScript, JQuery to continually maintain and enhance the website.
Technical Knowledge Required:
Good knowledge of HTML5, CSS3 and JavaScript/JQuery.
Experience with Magento software and knowledge of PHP, MySQL beneficial but not compulsory.
Hands on experience of Google Analytics, Google Tag Manager preferable, but not essential.
Basic understanding of Photoshop desirable.
Business Skills Required:
A passion for all things Digital and an eagerness to learn new skills.
A ‘can do’ attitude and the ability to work in a team.
Strong attention to detail, highly organised with a good creative eye.
A passion for customer excellence, innovation and quality.
A desire to stay up to date with current and new technologies.
An ability to multi-task and manage time effectively.
Excellent inter-personal and communication skills.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
Core Values:
We enjoy and believe in what we do - or we don't do it.
We are fair, well-mannered and respectful, never weak.
We help each other to succeed - colleagues, partners and customers.
We are creative and push boundaries - we don't just accept.
We create a positive environment.
Salary will be competitive.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Senior Designer
Job Purpose:
Direct Reports: Head of Creative
To work closely with the Head of Creative to produce on-brand, inspiring and exciting design work and to support others in delivering the same.
Key Responsibilities:
Working with the Head of Creative to continually develop the Joe Browns visual brand, focusing on our unique personality and point of difference
Always thinking ahead, observing the marketplace and proactively developing new ideas
Work with other Senior Designers to maximise synergy in concept development
Supporting and inspiring other members of the creative team, ensuring their understanding of the brand and helping them deliver fantastic work
Selling work into senior members of the business, taking constructive feedback and delivering work that everyone is happy with
Supporting the Studio Manager in continually improving our creative processes to enhance workflow as well as team motivation
Challenging briefs and working closely with account managers and marketing teams to develop the best work possible
Building relationships with internal teams
Sometimes working to short deadlines and fast turnaround times
Accountability:
Working with a range of media – from catalogue and retail POS work to email and web assets
Discussing the objectives and requirements of each brief in detail with the project owner
Estimating the time required to complete a job and providing an appropriate timeline to studio manager
Producing design work that is exciting and on brand and takes into account seasonal themes
Challenging thinking and providing new creative solutions where you believe we will achieve a better outcome
Checking your work to produce accurate and high-quality outcomes
Presenting finalised ideas and concepts to account managers and sometimes the senior team
Making sure deadlines are hit, working with the studio manager where necessary to negotiate new timelines
Working effectively and supportively as part of a team of designers, account managers, web developers and marketing specialists
Technical Knowledge Required:
Ability to effectively use the following packages:
Indesign
Illustrator
Photoshop
Business skills required:
Passion and enthusiasm for design with creative flair
Exacting standards
A flexible approach to workload
Excellent communication skills to interpret and negotiate briefs with account managers
Good presentation skills and the confidence to explain and sell ideas to colleagues
Time management skills and the ability to cope with several projects at a time
Accuracy and attention to detail when finalising designs
Being open to feedback and willing to make changes to your designs
Someone who always wants to go the extra mile
A solid team player
Core Values:
This role will suit someone with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The Fabric of Joe Browns”
We enjoy and believe in what we do - or we don't do it
We are fair, well-mannered and respectful, never weak
We help each other to succeed - colleagues, partners and customers
We are creative and push boundaries - we don't just accept
We create a positive environment
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
There are currently no open vacancies, please see below if you would like to send us your CV to keep on file.
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