Working for Joe Browns

Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.

We offer stylish, laid back clothing for men and women plus original gifts and accessories that won’t be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.

We’re based in Leeds, West Yorkshire, where our head office, customer service department and warehouse are all under one roof. Located in a converted warehouse, our offices are as fun and quirky as the clothes we sell!

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The creatives. The planners, the analysts and those that make it all happen.

When only the best will do. Striving to make sure our products exceed expectations.

The number whizzes, the forecasters, the bill payers and the bean counters.

Where the magic happens. The creators, the researchers and the tough negotiators.

The range advisers, the sales advisers, the jugglers and the relationship builders.

The operational backbone of the business. Making sure we deliver our promises.

The organised crew, managing stock requirements and deliveries for all Joe Browns channels.

The order takers, the problem solvers - always here to help and ensure our customers stay happy.

We look for individuals who aren’t afraid to be themselves, stand up for what they believe in and think both commercially and creatively. They are determined, ambitious and strive to be the very best at what they do.

We work incredibly hard, but in turn we fully believe in letting our hair down too! Here’s just a small selection of the kind of things we get up to…

1. We enjoy & believe in what we do -or we don't do it

2. We are fair, well mannered & respectful, never weak

3. We help each other to success - colleagues, partners & customers

4. We are creative & push boundaries - wo don't just accept

5. We create a positive environment

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  • Fun, fast paced working environment!
  • Strong team ethos.
  • Stakeholder pension scheme.
  • Life insurance.
  • Up to 60% discount on new ranges.
  • An extra day’s holiday for your birthday.
  • £100 welcome voucher to spend on Joe Browns product when you join
  • Free onsite parking
  • Our very own fun committee
  • Free fruit (or pie!) on Thursdays!
  • 2 fantastic staff parties a year
  • Free thinking encouraged

Building a workforce of passionate, ambitious, and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values. It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

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Please see our current vacancies below.


Merchandiser

The Role:

Own Brand - To load new product details in line with the critical path.

 

Own Brand - To place initial and repeat orders as required and chase outstanding orders to maximise stock availability and customer satisfaction at all times.

 

Wholesale - To merchandise the Direct Despatch lines with one of our key wholesale customers – includes loading website information for wholesale partner, including categorisation/product attributes.

 

Principle Missions:

Own Brand

  • Set up new style details ensuring 100% accuracy.
  • Load initial orders as instructed.
  • Place initial and repeat buys with suppliers as instructed.
  • Negotiating best delivery dates.
  • Provide recommendations for in season repeat buys in line with budgets and targets.
  • Proactively manage the commitment file and seek all possible improvements on delivery dates where we expect to have stock availability issues.
  • Chase outstanding orders to ensure deliveries arrive on time.
  • Highlight all delays and or delivery failures to Merchandise for additional input.
  • Update the booking-in diary.
  • Run daily stock reports/Back Order reports.
  • Assisting with proof-reading of catalogues/publications.

Wholesale

  • Proactively work with our wholesale customer to agree lines selected on a DD basis to maximise demand.
  • Agree launch dates in line with critical path dates.
  • Ensure products launch on time and are accurate on our wholesale customers website.
  • Manage the removal of lines from sale with our customer when stock levels dictate.
  • Always be proactive in seeking solutions when problems occur.

 

Performance Indicators:

  • Level of Back Orders
  • Percentage of stock availability
  • Completion of all tasks to meet critical path deadlines
  • Accuracy of product set up and order raising
  • Demand levels with wholesale customer
  • Service level with wholesale customer
  • Accuracy of website data/categories for wholesale partner

 

Main Responsibilities:

Own Brand

  • Run daily stock reports as required and format using Excel.
  • Run daily minus figure reports and take relevant actions as required.
  • Action stock adjustments as required.
  • Ad-hoc Merchandise admin tasks as required.
  • Mark-up catalogues with sales figures within season.
  • Load and send initial orders as indicated, ensuring suppliers are fully aware of all conditions.
  • Place repeat orders with suppliers as indicated ensuring that required quantities and delivery dates can be achieved. Where agreement cannot be reached raise the issue for additional input.
  • Make bookings for deliveries from suppliers and ensure that the required packing lists are available in advance. Update the booking-in diary.
  • Book stock onto the system once inspection is complete.
  • Ensure good housekeeping of the outstanding commitment file so that accurate purchasing decisions can be made.
  • Chase outstanding orders and maintain delivery dates on the system to ensure we have accurate information available to customers at all times.
  • Highlight all stock availability issues in season (current and future) to the Merchandise Manager and proactively chase suppliers for solutions.
  • Obtain and check commodity codes from suppliers.
  • Set up new product details with 100% accuracy.
  • Provide cover across the rest of the merchandise team when required

Wholesale

  • Provide the wholesale customers with images.
  • Set up all styles on the systems ensuring 100% accuracy.
  • Load website information for wholesale partner(s) – including categories and product Attributes.
  • Check products on wholesale customers website daily – check against stock levels and manage when styles are removed from sale.
  • Run daily demand reports and ad hoc analysis as and when required.
  • Liaise with the warehouse/despatch on the daily manifest.
  • Provide recommendations for in season repeat buys considering demand, stock levels, future activity, product lead time and minimum order quantities.

 

Business Skills Required:

  • 1-2 years of experience working in Merchandising.
  • Excellent analytical skills.
  • Must be committed to providing outstanding customer service.
  • Good communication and interpersonal skills with the ability to communicate with people at all levels inside and outside the business.
  • A love of going the extra mile as standard.
  • Strong communication & interpersonal skills
  • Good planning and organisational skills
  • Excellent attention to detail.
  • A team player with a positive attitude who can lead by example.

 

Core Values:

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

  • We enjoy and believe in what we do - or we don't do it.
  • We are fair, well-mannered and respectful, never weak.
  • We help each other to succeed - colleagues, partners and customers.
  • We are creative and push boundaries - we don't just accept.
  • We create a positive environment.

 

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here


Retoucher/Artworker

Job Purpose:

Direct Reports: Studio Manager

To edit and retouch all photography for use on the website
and other marketing channels. Assist in general artwork production and reprographics.Direct Reports: Marketing

 

Key Responsibilities:

  • Assisting in editing of seasonal e-commerce product imagery, including flat and model shots
  • Retouching and manipulation of photographic imagery required for catalogue pages,
    PR and social media when required
  • Preparation of Initial artwork for design team
  • Production organisation of final print ready files

 

Accountability:

  • Ensuring image and print standards are maintained
  • Checking, correcting and finalising all relevant company imagery
  • Liaising with other departments to provide a smooth and accurate workflow
  • Retouching, manipulating and colour correcting
  • Organising relevant components and preparing page layout artwork for design stage.
  • Ensuring all work is delivered to specified deadlines.
  • Checking proofs and correcting artwork where necessary.

 

Technical Knowledge Required:

  • A keen eye for detail
  • Highly proficient in retouching techniques using Photoshop
  • A good knowledge of Indesign and artwork set up.
  • Proactive approach to work, always looking to improve output with new ideas and suggestions
  • Knowledge of photography process

 

Business skills required:

  • Passion and enthusiasm for detail
  • Exacting standards
  • A flexible approach to workload
  • Excellent communication skills
  • Excellent organisational skills
  • Time management skills and the ability to cope with several projects at a time
  • Someone who always wants to go the extra mile
  • A solid team player

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

 

Core Values:

  • We enjoy and believe in what we do - or we don't do it.
  • We are fair, well-mannered and respectful, never weak.
  • We help each other to succeed - colleagues, partners and customers.
  • We are creative and push boundaries - we don't just accept.
  • We create a positive environment.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here


Multichannel Marketing Analyst

Job Purpose

To provide accurate and insightful marketing data to help the business to understand and maximise its customer file both on and offline, supporting the drive towards the business’ £100m nett sales target.

Key Responsibilities

  • Measuring the success of our paper marketing (catalogue and inserts)
  • Measuring the success of our online marketing (various channels see below)
  • Understanding the relationships between the channels
  • Keeping track of the ongoing health of the house file
  • Helping with budget setting
  • Understanding the customer so we can market more effectively.

Accountability

Analysing and communicating results succinctly to the business at specified times – including (but not exclusively)

Weekly reporting:

    1. Catalogue

      Against set KPI’s, to:

      Measure the success of the catalogue programme (c10million catalogues annually across 15 drops – including house file and cold lists) against budget on a weekly basis and developing data-backed theories around successes and failures. Work with the Marketing Director to input into the future strategy based on these results.

    2. Inserts

      Against set KPI’s, to:

      Measure the success of the insert programme (40million x 32 page press inserts annually) against budget on a weekly basis and develop data-backed theories around successes and failures. Work with the Marketing Director to input into the future strategy based on these results.

    3. Ecommerce

      Against set KPI’s, to:

      Manage the weekly resulting across all our ecommerce channels to ensure we are hitting targets. Channels include PPC & shopping, Display (FB and other), Organic Search, Affiliates, Email, Social Media, Direct Traffic). Report weekly on achievement against budgets, highlighting areas of concern or opportunity, and work with the Head of Ecommerce to improve our strategy moving forwards.

Monthly reporting:

Prepare the monthly marketing report, including the following key areas against target:

  • Catalogue performance
  • Insert performance
  • Ecommerce performance by channel
  • Customer file:
    • Reactivation analysis
    • Retention analysis – RFM performance
    • Recruitment analysis by channel
  • Marketplace performance (Ebay, Amazon, La Redoute)
  • Retail performance – based on collected data
  • Customer understanding / changes over time
  • File size and opt in levels

End of season reporting

Prepare an end of season report across all marketing channels covering the areas above and making recommendations for the following season.

Customer database

  • Work with our external data partner to ensure the customer database is GDPR compliant
  • Work with the Head of Ecommerce to ensure that the website and our back-end systems are always in sync. and no issues occur.

Ad hoc reporting

Produce ad-hoc reports when required to help understand key issues or to unlock additional potential.

 

Proactively consider ways of analysing data to create new opportunities to grow the file and to enhance sales.

Budgeting

Work with the Marketing Director and Head of Ecommerce to use historical data to inform future planning and budgeting Help the team to ensure these budgets are adhered to throughout the season.

Technical knowledge required.

  • A solid understanding of all marketing channels – both on and offline
  • A good grasp of customer database methodology and application
  • Strong numerical and analytical skills – with emphasis on results measurement and response forecasting
  • Able to fully utilise the relevant IT support systems, and to be conversant with standard business desktop applications, especially Excel and PowerPoint.
  • Good understanding of GDPR
  • Strong interpersonal skills with the ability to communicate with senior managers

Business skills required

  • Strong Analytical skills
  • Strong planning and organisational skills.
  • Good communication & interpersonal skills
  • Great attention to detail and accuracy
  • A curious mind

Core values required.

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

  • We enjoy and believe in what we do – or we don’t do it
  • We are fair, well-mannered and respectful, never weak.
  • We help each other to succeed – colleagues, partners and customers.
  • We are creative and push boundaries – we don’t just accept
  • We create a positive environment

Building a workforce of passionate, ambitious, and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job

Additional elements for paper planning aspect of the role

 

Job Purpose

To manage the planning and execution of our paper marketing activity

Key Responsibilities

  • Develop results-orientated plans for our catalogue and inserts programmes
  • Work with key suppliers to execute them accurately and on time
  • Learn from the results to improve what we do over time

Accountability

    1. Catalogue

       

      Joe Browns have an extensive seasonal catalogue programme spanning 8 books and mailing out to around 5 million copies to our database.

      Tasks:

       
      • Using historical data to inform our planning strategy, developing a mailing plan for each season aimed at maximising results and file size
      • Managing the critical path for all key dates
      • Working with the creative studio to ensure that they are clear about formats, timings and book versions
      • Working with the data partner to brief the data requirements for each drop, ensuring accuracy and timeliness of supply to the mailing house
      • Working with the printer, confirming paper volumes, briefing catalogue versions, checking proofs, checking lasering proofs, managing samples and seeds
      • Working with the postal provider, confirming projected volumes and checking handover reports
      • Working with the warehouse and call centre to keep them informed, including when there are land issues that will affect order levels.
      • Managing our cold list programme, working with various data partners.
      • Managing the look up to inform the analysis process
      • Managing costs via our cost tracking system
      • Tracking results weekly – understanding what is working and what isn’t and informing future drops

Inserts

We also have an extensive insert programme each season consisting of around 20 million catalogues.

 

These are inserted into a variety of titles spanning male, female and homewares and from national press, to niche titles.

 

Tasks:

  • Working with the media partner to develop the plans for the season across various phases
  • Managing budgets to make sure we are maximising spend
  • Paginating the inserts based on best-selling garments and past learnings
  • Briefing the creative studio on book versions
  • Checking creative for accuracy ahead of print
  • Liaising with printers and briefing requirements
  • Managing issues when they occur – i.e. issues with deliveries and under insertions
  • Managing the invoicing process
  • Tracking results weekly – understanding what is working and what isn’t and informing future plans

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter!     Apply Here


Customer Care Advisor

Role:

Supporting customers in all aspects of their journey with us

 

Duties:

  • Handling inbound calls:

     - Raising orders over the telephone

     - Dealing with enquiries

  • Making outbound calls – purely service-based and nothing unsolicited
  • Liaising with delivery companies
  • Processing exchanges and refunds
  • Various admin tasks

 

Requirements:

  • Great communication skills including an excellent telephone manner
  • Outstanding customer service skills
  • A high level of accuracy and attention to detail
  • Excellent punctuality and attendance
  • The ability to work well as part of a team
  • An adaptable and accommodating approach

 

Location:

Head-office, just outside Leeds city centre

 

Salary:

Competitive basic plus excellent rates of overtime pay for weekends and bank holidays

 

Core Values:

  • We enjoy and believe in what we do - or we don't do it.
  • We are fair, well-mannered and respectful, never weak.
  • We help each other to succeed - colleagues, partners and customers.
  • We are creative and push boundaries - we don't just accept.
  • We create a positive environment.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter!     Apply Here

There are currently no open vacancies, please see below if you would like to send us your CV to keep on file.

Want to leave your details for future opportunities?

We’re always on the lookout for talented individuals, so why not send us your CV and we’ll keep you in mind for any future vacancies. Simply choose the department you’re interested in and upload your CV.

We look forward to hearing from you.

*Extra 10% off Outlet styles only, view full terms & conditions.