Working for Joe Browns
Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.
We offer stylish, laid back clothing for men and women plus original gifts and accessories that won’t be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.
We’re based in Leeds, West Yorkshire, where our head office, customer service department and warehouse are all under one roof. Located in a converted warehouse, our offices are as fun and quirky as the clothes we sell!
The creatives. The planners, the analysts and those that make it all happen.
When only the best will do. Striving to make sure our products exceed expectations.
The number whizzes, the forecasters, the bill payers and the bean counters.
Where the magic happens. The creators, the researchers and the tough negotiators.
The range advisers, the sales advisers, the jugglers and the relationship builders.
The operational backbone of the business. Making sure we deliver our promises.
The organised crew, managing stock requirements and deliveries for all Joe Browns channels.
The order takers, the problem solvers - always here to help and ensure our customers stay happy.
We look for individuals who aren’t afraid to be themselves, stand up for what they believe in and think both commercially and creatively. They are determined, ambitious and strive to be the very best at what they do.
We work incredibly hard, but in turn we fully believe in letting our hair down too! Here’s just a small selection of the kind of things we get up to…
1. We enjoy & believe in what we do -or we don't do it
2. We are fair, well mannered & respectful, never weak
3. We help each other to success - colleagues, partners & customers
4. We are creative & push boundaries - wo don't just accept
5. We create a positive environment
- Fun, fast paced working environment!
- Strong team ethos.
- Stakeholder pension scheme.
- Life insurance.
- Up to 60% discount on new ranges.
- An extra day’s holiday for your birthday.
- Welcome voucher to spend on Joe Browns product when you join
- Free onsite parking
- Our very own fun committee
- Free fruit (or pie!) on Thursdays!
- 2 fantastic staff parties a year
- Free thinking encouraged
Building a workforce of passionate, ambitious, and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values. It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
Please see our current vacancies below.
Style Ambassadors - Meadowhall
Job Purpose:
Job Title: Style Ambassador (1 x 20hrs & 1 x 8hrs)
Department: Store
Location: Meadowhall
Report To: Store Manager
Reporting Line: None
Type: Part Time x2
Our Style Ambassadors are the face of our store and will have direct contact with our store customers. You will be the face of our brand and create a remarkable shopping experience.
Technical Requirements:
- Is able to provide remarkable customer service to all our customers and strives to consistently deliver our remarkable service plan on every shift
- You are passionate about the brand and are able to demonstrate brand values
- You are confident and are able to build rapport with customers and your team
- You are comfortable asking for customer emails to contribute to the company sign ups and confident in cash handling
- You are able to work under pressure in a faced paced environment
- You are flexible and able to embrace change when required
- You are reliable and take initiative
- Are results driven and strives to achieve personal and team goals
- Able to take direction and perform duties to company required standard or beyond
- You are compliant and follow company procedures
- A team player
- Required for occasional out of hours working for team training, sale and full price launch.
About You:
Experience:
The individual will have a keen interest in fashion, retail and great customer experience. You will be a fun loving, passionate individual that appreciates individuality.
Your Stakeholders:
You will be working with a diverse group of Style Ambassadors and other employees as well as our customers who want a remarkable experience.
Knowledge, skills & behaviours:
We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:
Knowledge
- The Joe Browns strategy, vision and values, the customer journey
- Understand how your team and your role adds value and interacts with the rest of the business
- Current technical, legal and compliance obligations relating to your work and industry
Skills
- Communication; communicates effectively with all stakeholders, manages expectations of delivery.
- Self-Management; organised, able to manage own time, problem solver, holds self accountable.
- Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level
Behaviours:
- Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
- Passionate; engaged and enthusiastic in your role and advocate for the business
- Customer and quality focused; outcome orientated; goal focused.
- Collaborative; inclusive, team player, shares ideas
- Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
- Consistency; delivery of promises; consistently high standard of output, clear words and actions.
- Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".
Core Values:
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Store Manager
Job Purpose:
Job Title: Store Manager
Department: Bristol Cribbs Causeway Store
Location: Bristol Cribbs Causeway
Report To: Retail Operations Manager
Reporting Line: Deputy Manager
Type: Permanent
The store Manager is responsible for the running of the store, in creating a great customer experience, maximising sale and ensuring all store employee uphold the Joe Browns values and brand at all times. You will work closely with the Retail Operations Managers and other store manager to create a consistent remarkable experience across our stores.
Technical Requirements:
- You create a remarkable customer service in store experience by putting the customer at the forefront of all we do.
- You achieve and exceed store sales targets; focusing on conversion, up-selling, UPT, ATV and productivity.
- Deliver and maintain the highest possible level of Visual Merchandising standards along with exceptional levels of house keeping standards.
- You are highly commercial and regularly use business data to drive store performance.
- You ensure all team members are receiving regular documented observation based coaching and feedback, promoting personal development towards improving service levels and KPI performance.
- You lead by example, exhibit excellent floor presence, overseeing a high level of service and operational delivery within a positive and upbeat store environment.
- You identify opportunities to grow the business and improve performance through collaborating with others.
- You have fantastic people management, recruit fantastic talent, support and develop your team to be confident, professional and determined to deliver store objectives through clear daily communication, regular reviews, setting objectives and action plans, delegate effectively, mitigate risks and ensure the store is a safe place to work.
- You succession plan to enable management and team growth within the business.
- You ensure that you and your team are compliant and that all company policy and procedures are adhered to.
- You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and keep this within company target.
- You drive data capture to effectively communicate with customers, achieve and exceed company targets in this area.
- You effectively demonstrate core company brand values and ensure that your team are also aware and embrace these values.
- You are a strong communicator and are able to effectively and appropriately communicate with your line manager, head office staff, your team and your customers.
- You are constantly seeking smarter ways of working and consistently evaluating processes to achieve maximum productivity.
- You are responsible for store payroll and you must ensure that this is controlled and kept within company budget.
- You are required to attend management meetings and hold team training sessions for your team.
- You ensure an effective sale and new season launch
- You are adaptable to the needs of the business and occasionally you may be required to work extended hours/extra days and be flexible in your working week.
About You:
Experience:
You will have experience in a fast paced retail store with an passion for high standards and exceptional customer service. You will have an individual style with the courage to be yourself and can think both commercially and creatively. You should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited and adventurous nature of the brand, you will be able to bring fresh ideas to the table and aren't afraid of getting stuck in.
Your Stakeholders:
You will be expected to work across the business with the wider Buying and Merchandising teams, Marketing function, Retail Operations Manager and other Store Managers.
Knowledge, skills & behaviours:
We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:
Knowledge
- The Joe Browns strategy, vision and values, the customer journey
- Understand how your team and your role adds value and interacts with the rest of the business
- Current technical, legal and compliance obligations relating to your work and industry
Skills
- Communication; communicates effectively with all stakeholders, manages expectations of delivery.
- Self-Management; organised, able to manage own time, problem solver, holds self accountable.
- People management; absence management, effective recruitment and retention, coaching and mentoring, performance management and employee development, conflict management in line with the business standards
- Leadership skills; autonomy, resilience, active listening, consistency, emotionally intelligent, self- assured, calm under pressure.
- Critical thinking; forward thinking, advocacy, creativity and innovative, project management skills.
- Change agent; calculated risk taker, diverse thinker, negotiation skills, decision maker
Behaviours:
- Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
- Passionate; engaged and enthusiastic in your role and advocate for the business
- Customer and quality focused; outcome orientated; goal focused.
- Collaborative; inclusive, team player, shares ideas
- Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
- Supportive; recognise the achievements of the team whilst encouraging them to improve; adapting style to support team members
- Emotionally Intelligent; empathetic, respectful, supportive, considerate, self-aware, resilient, positive and passionate, stress and ambiguity tolerant, calm under pressure
- Consistency; delivery of promises; consistently high standard of output, clear words and actions.
- Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".
Core Values:
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Assistant Manager
Job Purpose:
Job Title: Assistant Manager
Department: Bristol Cribbs Causeway Store
Location: Bristol Cribbs Causeway
Report To: Store Manager
Reporting Line: Supervisor
Type: Permanent
The Assistant Manager is responsible for supporting the Store Manager in creating a great customer experience, maximising sale and ensuring all store employee uphold the Joe Browns values and brand at all times.
Technical Requirements:
- You create a remarkable customer service in store experience by putting the customer at the forefront of all we do.
- You assist in achieving and exceed store sales targets; focusing on conversion, up-selling, UPT, ATV and productivity.
- Support to deliver and maintain the highest possible level of Visual Merchandising standards along with exceptional levels of house keeping standards.
- You are commercial and support the store manager in using business data to drive store performance.
- You support all team members alongside the store manager and ensure they are receiving regular documented observation based coaching and feedback, promoting personal development towards improving service levels and KPI performance.
- You lead by example, exhibit excellent floor presence, support the store manager to oversee a high level of service and operational delivery within a positive and upbeat store environment.
- You have great people management, support the recruitment of fantastic talent, support and develop your team to be confident, professional and determined to deliver store objectives through clear daily communication, regular reviews, support set objectives and action plans, delegate effectively, mitigate risks and ensure the store is a safe place to work.
- You support the store manager in minimizing risk by ensuring that you and the team are compliant and that all company policy and procedures are adhered to.
- You will support and ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and keep this within company target.
- You drive data capture to effectively communicate with customers, achieve and exceed company targets in this area.
- You effectively demonstrate core company brand values and ensure that the team are also aware and embrace these values.
- You are a strong communicator and are able to effectively and appropriately communicate with your line manager, head office staff, the team and your customers.
- You are constantly seeking smarter ways of working and consistently evaluating processes to achieve maximum productivity.
- You are to support the store manager in controlling payroll to keep this within company budget.
- You are required to support the store manager in holding team training sessions.
- You support an effective sale and new season launch
- You are adaptable to the needs of the business and occasionally you may be required to work extended hours/extra days and be flexible in your working week.
About You:
Experience:
You will have experience in a fast paced retail store with an passion for high standards and exceptional customer service. You will have an individual style with the courage to be yourself and can think both commercially and creatively. You should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited and adventurous nature of the brand, you will be able to bring fresh ideas to the table and aren't afraid of getting stuck in.
Your Stakeholders:
You will be expected to work across the business with the wider Buying and Merchandising teams, as well as the Marketing function.
Knowledge, skills & behaviours:
We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:
Knowledge
- The Joe Browns strategy, vision and values, the customer journey
- Understand how your team and your role adds value and interacts with the rest of the business
- Current technical, legal and compliance obligations relating to your work and industry
Skills
- Communication; communicates effectively with all stakeholders, manages expectations of delivery.
- Self-Management; organised, able to manage own time, problem solver, holds self accountable.
- People management; absence management, effective recruitment and retention, coaching and mentoring, performance management and employee development, conflict management in line with the business standards
- Leadership skills; autonomy, resilience, active listening, consistency, emotionally intelligent, self- assured, calm under pressure.
- Critical thinking; forward thinking, advocacy, creativity and innovative, project management skills.
- Change agent; calculated risk taker, diverse thinker, negotiation skills, decision maker
Behaviours:
- Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
- Passionate; engaged and enthusiastic in your role and advocate for the business
- Customer and quality focused; outcome orientated; goal focused.
- Collaborative; inclusive, team player, shares ideas
- Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
- Supportive; recognise the achievements of the team whilst encouraging them to improve; adapting style to support team members
- Emotionally Intelligent; empathetic, respectful, supportive, considerate, self-aware, resilient, positive and passionate, stress and ambiguity tolerant, calm under pressure
- Consistency; delivery of promises; consistently high standard of output, clear words and actions.
- Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".
Core Values:
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Supervisor x 2
Job Purpose:
Job Title: Supervisor
Department: Bristol Cribbs Causeway Store
Location: Bristol Cribbs Causeway
Report To: Store Manager
Reporting Line: Style Ambassador
Type: Permanent
The Supervisor is responsible for supporting the Store Manager in creating a great customer experience, maximising sale and ensuring all store employee uphold the Joe Browns values and brand at all times.
Technical Requirements:
- You support the sales team in absence of store manager/assistant manager to ensure a remarkable customer experience to maximise sales and commercial opportunities in store
- Support manager/assistant manager in maintaining exceptional visual merchandising and house keeping standards
- Drive our customer capture data base
- You support all team members alongside the store manager/assistant manager and ensure all team members are receiving regular documented observation based coaching and feedback, promoting personal development towards improving service levels and KPI performance
- Is proactive and able to delegate in a timely manner and has excellent organizational skills
- Is able to control the sales floor and react to customer flow.
- You support the store manager/assistant manager in minimizing risk by ensuring that you and the team are compliant and that all company policy and procedures are adhered to.
- You are able to effectively read and understand business reports to drive sales
- Confident in cash handling
- You will support and ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and keep this within company target
- You are able to identify potential risks and report to management
- Upholds and is able to demonstrate company brand values
- Is passionate about the brand and has in depth brand knowledge
- You are adaptable to the needs of the business and occasionally you may be required to work extended hours/extra days and be flexible in your working week
- Required to support occasional out of hours training sessions, sale set up and new season launch
About You:
Experience:
You will have experience in a fast paced retail store with an passion for high standards and exceptional customer service. You will have an individual style with the courage to be yourself and can think both commercially and creatively. You should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited and adventurous nature of the brand, you will be able to bring fresh ideas to the table and aren't afraid of getting stuck in.
Your Stakeholders:
You will be expected to work across the business with the wider Buying and Merchandising teams, as well as the Marketing function.
Knowledge, skills & behaviours:
We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:
Knowledge
- The Joe Browns strategy, vision and values, the customer journey
- Understand how your team and your role adds value and interacts with the rest of the business
- Current technical, legal and compliance obligations relating to your work and industry
Skills
- Communication; communicates effectively with all stakeholders, manages expectations of delivery.
- Self-Management; organised, able to manage own time, problem solver, holds self accountable.
- People management; absence management, effective recruitment and retention, coaching and mentoring, performance management and employee development, conflict management in line with the business standards
- Leadership skills; autonomy, resilience, active listening, consistency, emotionally intelligent, self- assured, calm under pressure.
- Critical thinking; forward thinking, advocacy, creativity and innovative, project management skills.
- Change agent; calculated risk taker, diverse thinker, negotiation skills, decision maker
Behaviours:
- Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
- Passionate; engaged and enthusiastic in your role and advocate for the business
- Customer and quality focused; outcome orientated; goal focused.
- Collaborative; inclusive, team player, shares ideas
- Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
- Supportive; recognise the achievements of the team whilst encouraging them to improve; adapting style to support team members
- Emotionally Intelligent; empathetic, respectful, supportive, considerate, self-aware, resilient, positive and passionate, stress and ambiguity tolerant, calm under pressure
- Consistency; delivery of promises; consistently high standard of output, clear words and actions.
- Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".
Core Values:
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
Ladieswear Technologist
Job Purpose:
Job Title: Ladieswear Technologist
Department: Quality Assurance
Location: Leeds
Report To: Head of Quality Control
Reporting Line: None
Type: Temporary 9-12 months
This role is to oversee the development of Joe Browns goods (specifically Ladieswear) to ensure fair and consistent standards are applied in line with business priorities.
Technical Requirements:
- Working on multiple products (specifically Ladieswear)
- To spec, fit and seal styles within the product ranges
- Working closely with suppliers to ensure tasks are completed in line with critical path dates
- Check and approve branding/labelling on each style in line with brand definitions
- Assess and sign off on wash test reports
- Oversee inspection of deliveries on relevant styles and agree actions on any rectification work required
- Collection and analysis of returns information
- Understand reasons for returns and take all possible commercial actions to improve performance
- Work cross functionally with internal departments to ensure smooth running of the day to day quality control function
About You:
Experience:
You will hold a degree in a related field and knowledge of pattern cutting and construction. You should have strong attention to detail and accuracy skills and be conversant with related IT software.
Your Stakeholders:
Your main stakeholders will be the wider Quality Assurance team in ensuring that the highest standards are met to create remarkable clothing for our customers.
Knowledge, skills & behaviours:
We expect all of our employees to demonstrate a core set of knowledge, skills & behaviours appropriate to their role:
Knowledge
- The Joe Browns strategy, vision and values, the customer journey
- Understand how your team and your role adds value and interacts with the rest of the business
- Current technical, legal and compliance obligations relating to your work and industry
Skills
- Communication; communicates effectively with all stakeholders, manages expectations of delivery.
- Self-Management; organised, able to manage own time, problem solver, holds self accountable.
- Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level
Behaviours:
- Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
- Passionate; engaged and enthusiastic in your role and advocate for the business
- Customer and quality focused; outcome orientated; goal focused.
- Collaborative; inclusive, team player, shares ideas
- Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
- Consistency; delivery of promises; consistently high standard of output, clear words and actions.
- Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".
Core Values:
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
There are currently no open vacancies, please see below if you would like to send us your CV to keep on file.
Want to leave your details for future opportunities?
We’re always on the lookout for talented individuals, so why not send us your CV and we’ll keep you in mind for any future vacancies. Simply choose the department you’re interested in and upload your CV.
We look forward to hearing from you.