Working for Joe Browns

Job Purpose:

As the HR Manager which is a stand-alone role you will be responsible for all HR matters, including:

Purpose of Role:

• Implementation and development of the Company’s HR policies and procedures to drive performance and mitigate disputes
• Ensuring that the Company remains compliant with all applicable employment law.
• Recruitment of staff via supporting Line Managers to develop appropriate specifications, selecting recruitment mechanisms suitable for the role, and screening CVs.
• Maintaining a smooth onboarding programme.
• Coordination of staff training programmes, including the selection of suitable training providers, booking courses, and maintaining staff training records.
• Training & Coaching/Mentoring of Senior Management Team where applicable.
• Drive alignment between HR strategy and business goals.
• Provision of responsive best-practice guidance to Line Managers to assist with staffing issues such as sickness/absence, disciplinaries and performance management.
• Manage complex employee relations casework including dispute resolutions, grievances, and investigations.
• Coordination of staff appraisals to track performance, manage talent and succession planning, and identify training opportunities.
• Support change management processes.
• Supporting company-wide initiatives to motivate, retain and engage staff, building on continuous improvement in the reward strategy.
• Carrying out necessary administrative duties.
• Maintaining and updating the HR online management system.
• Produce monthly HR Report and KPI’s to the Board.
• Driving Health & Wellbeing throughout the business.
• Building on the IIP Standard Accreditation.

The Candidate:

The successful candidate will be qualified to CIPD Level 3 or above and will be passionate about a people-focused career. You will be comfortable with liaising with staff at all levels, accustomed to working in a demanding office environment, and will relish new challenges.

• Practical experience in a people-focused HR role, with a pragmatic attitude to solving HR problems.
• Excellent customer service skills, with a strong desire to serve colleagues and provide responsive guidance and support.
• A proactive approach to HR, including a desire for continuous improvement and to explore new HR initiatives.
• Experience of staff recruitment, assessment, and employment contracts.
• Excellent communication skills, including confident verbal communication with senior staff and clear, concise written communication.
• A high level of IT literacy, including familiarity with Microsoft Office.
• A good working knowledge of UK employment law.
• Ability to apply HR and business knowledge evidencing appropriate decision-making skills.

Desirable skills required:

• Qualified to CIPD Level 3 or equivalent.
• Experience of HR in a busy environment.
• Experience of HR management software.
• Experience of working with senior management
• A working knowledge of the requirements of GDPR/DPA
• Experience of managing staff engagement, motivation, and well-being programmes

This is a great opportunity for an enthusiastic individual to gain invaluable experience and develop their HR career.

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here

Purpose of Role:

To grow the product area in size and scale that meets our customer expectations and is in line with our agreed brand direction and strategic growth plans. Delivering the business needs in terms of sale, service, margin and returns.

To develop a remarkable range of Homeware and Garden.

Principal Missions:

• To ensure our knowledge of competitors and market trends is used to define ranges and identify new opportunities for sales growth including with wholesale customers
• Work with design to develop quality in house designed ranges.
• Arrange and manage supplier meetings to develop / source products and negotiate prices to achieve overall GM% targets.
• Deliver on plans agreed at range control meetings
• To manage Ab to Ensure of all style details are loaded onto the system with 100% accuracy.
• Negotiate all initial orders in line with forecasts and agreed minimum quantities ensuring delivery dates prelaunch will be achieved.
• Provide information to creative for photography and catalogue production and work with photography studio on budgets and delivery of brief.
• Check catalogue layouts/ pages ensuring complete accuracy.

Performance Indicators:

Qualitive and quantitive indicators that will be used to measure the success of the function

• Demand for relevant ranges
• GM% achieved
• Returns rates
• Completion of all tasks to meet critical path deadlines

Main activities:

• Writing reports for range control and selection meeting to articulate your ideas using internal data.
• Complete analysis of market and competitor trends and present findings giving proposals for future range development.
• Brief new product developments to relevant suppliers.
•  Conduct supplier meetings / communication- negotiating prices, minimum quantities, lead times ensuring an up to date log is kept of all agreements.
• Conduct the range finalisation meetings – with samples and pricing available on all products
• Suggest and agree all product and colour names.
• Agree all selling prices to meet overall margin targets
• Request all photographic samples ensuring complete by due dates
• Ensure all product set up is complete and 100% accurate.
• Negotiate initial orders in line with forecasts and agreed percentages, ensuring suppliers are fully aware of all conditions.
• Be aware of all stock availability issues in season( current and future ) and chase suppliers on any major issues to maximise stock availability at all times. Including chasing when we are having difficulties placing repeat buys (due to unacceptable quantities or lead times.)
• Provide detailed brief to creative for all mailings covering all required product and layout details
• Check all layouts/ artwork for complete accuracy.
• Proactively manage the inclusion of styles / sku’s in mailings / emails etc so as to maximise sales and stock availability and minimise surplus stocks.
• Develop second / alternative sources as required

ALL above activities to be completed in line with critical path deadlines

All major issues to be advised to Buying/ Merchandise Director in a timely manner

All to contribute to weekly departmental meetings in a proactive and informative manner

Business skills required:

• Leadership skills
• Good communication & interpersonal skills
• Excellent influencing skills
• Strong planning and organisational skills.
• Negotiation skills
• Creative flair
• Analytical/organisational skills

Other values required:

• Energic, hard working, problem solving - we are growing business and require quick thinking to solve issue as we go.
• Strategic thinking .. creatively thinking of new ideas from growth
• Passion for colour/print and a love of home wear/interior design

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here

Purpose of Role:

We are an exceptional brand and we are looking for someone remarkable to join our Ecommerce team in the role of Ecommerce Manager. This exciting hands on role will help to deliver ambitious growth plans for the business across the website and digital channels.

Accountable for optimising our onsite experience, customer engagement, product placement and digital initiatives, in order to maintain revenue growth and drive online sales. The successful candidate will have solid experience across ecommerce, digital marketing, CMS, project management and sound technical knowledge.

Main Duties & Overall Responsibilities:

• Have a solid understanding of key Ecommerce KPIs and be able to use these to benchmark progress, making recommendations for constant improvement across the website and sales channels.
• Work with the Head of Ecommerce to set the annual ecommerce budget across a variety of channels, including (but not exclusively) the website, Email, Paid Search, SEO, Paid Social, Digital Display and Affiliates.
• Assist with the ongoing improvement and measurement of our Ecommerce channels, ensuring accuracy and working with the wider team to make solid recommendations for testing and improvement.
• Work with the Head of Ecommerce to develop and execute a robust Ecommerce development roadmap, including ongoing usability testing, site enhancements, payment options, expansion into international markets and the introduction of new technologies.
• Support in the maintenance of the existing digital technology, building up a strong understanding of our systems and processes, ensuring that the highest standards are maintained.
• Use systems such as Google Analytics and New Relic to track and understand user interaction, utilise the data in directing change and report against key metrics to the business.
• Assist with day-to-day stakeholder management of 3rd party support agencies such as Maginus, Magento, Klarna, PayPal, Apttus etc.
• Manage the delivery of new digital projects, from requirement gathering, stakeholder management, time allocation and release.
• Minimise incidents and operation risk through efficient management of digital projects, thorough testing and ongoing system optimisation.
• Work with our in-house Web Developer and 3rd party stakeholders to explore new opportunities within the Magento tool. Ensure that we are maximising its capabilities and exploring new opportunities.
• Help to manage the Development Sprint process, ensuring alignment with our 3rd party stakeholder – Maginus, on timing, resource allocation and budget.
• Continually explore new areas of Ecommerce opportunity for our business, keep abreast of new technology releases and put forward recommendations and business cases on what should be explored next.
• Manage and reporting on daily/weekly/monthly/annual trade, providing detailed analysis of key drivers and produce actions plans to ensure targets are met.

Technical knowledge required:

• Minimum of 3+ years’ experience managing ecommerce and digital marketing channels, ideally in the retail sector.
• Strong commercial acumen and trade experience.
• Experience of digital platforms such as Magento, Exponea by Bloomreach or similar.
• Strong numerical and analytical skills.
• Able to fully utilise the relevant IT support systems, and to be conversant with standard business desktop applications, especially Excel and PowerPoint.
• Good understanding of GDPR.
• Barcodes
• Strong interpersonal skills with the ability to communicate with senior managers.

Business skills required:

• Strong Analytical skills & commercial under
• Strong planning and organisational skills.
• Good communication & interpersonal skills
• Great attention to detail and accuracy
• A great organiser
• A passion for marketing and digital channels

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here

Purpose of Role:

To place Joe Browns products on Amazon (UK, Ger, Fr, USA), Ebay (UK, FR, Ger), La Redoute (Fr) and other future marketplaces and maximise their exposure, sales and profitability.

Key Responsibilities:

• Create accurate spreadsheets – relevant to each marketplace
• Ensure all product is loaded to agreed schedules
• Work with customer care to make sure all SLAs are adhered to
• Maximise marketing opportunities

Accountability:

Creation of core spreadsheets

Using the download from Elucid as a starting point, accurately create the spreadsheets for each marketplace with information such as:

• Style codes
• Product descriptions
• Product copy
• Sizing information
• Prices
• Colours
• Barcodes
• Images and links

Translations

Where relevant, work with the translation agency to get copy translated into relevant languages (Fr and Ger). This will be aided by a blend of look ups (which need to be kept up to date) and onsite support tools.

Carrying out timely uploads

Upload the data to each marketplace to the agreed schedule, bearing in mind that there could be various stages involved in this process.

Resolving issues

Checking the upload and ensuring that all issues are dealt with quickly, either directly or working with Channel advisor (or other relevant partner).

Maximising SEO

Through an awareness of how customers search for products on the different sites, improve copy attributes to maximise searchability and conversion.

Managing stock buffers

Amend stock buffers at different times of the year to maximise sales

Keeping data up to date

Maintaining the accuracy of the data throughout the season as things change – i.e. copy may be amended or products removed from sale.  Also removing products that are no longer available to purchase. i.e. previous season product with zero stock.

Working with Channel Advisor / other future partners

Work closely with channel partners to keep abreast of technology changes with a view to maximising sales and making the process smoother.

Constantly improving the way we work

Always considering how we can improve the way we work – finding ways to improve processes and minimise the opportunity for error.

Maximising marketing opportunities

Keeping abreast of opportunities to promote the brand, maintaining a commercial view.

Reporting

Reporting progress at weekly operations meetings, showing a clear understanding of the current position and making recommendations for any remedial actions required.

Liaising with Customer services

Working alongside the customer services team to ensure that we adhere to our SLAs – i..e responding to queries and delivery lead times.

Technical knowledge required:

• Advanced Excel skills
• Previous use of Channel advisor platform and relevant marketplaces would also be beneficial
• Written knowledge of French and German languages would be a real advantage

Business skills required:

• Great attention to detail
• Tenacity
• As strong will to get to the bottom of niggling issues!
• Good planning and organisational skills.

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here

Purpose of Role:

To oversee Joe Browns social channels and blog, creating inspiring dialogue that engages and excites customers and entices new ones to the party!

Key Responsibilities:

• Responsible for growing fanbases and engagement across social channels.
• Produce innovative social media campaigns in line with seasonal themes and company goals.
• Ensure a steady flow of new and creative content ideas to excite the audience.
• Suggest and implement new features to develop brand awareness.
• Manage boosted activities to reach a wider audience and report back on learnings.
• Schedule exciting and interesting content with a real ‘feel good’ vibe across platforms.
• Analyse campaigns to determine their effectiveness and establish any areas for improvement.
• Develop and grow the Joe Browns blog with engaging, evergreen content.
• Keep up to date on the latest social media trends and emerging platforms.
• Accelerate the social media communities by starting conversations, responding to comments on posts and developing discussions.
• Demonstrate that 'extra mile’ approach with customers to ensure they are at the heart of everything we do.

Accountability:

Social Channels

• Create engaging social media campaigns and strategies suited to each of the channels.
• Seek out, or create new and interesting conversations, offering inspirational thinking that makes people smile.
• Create relevant marketing assets working with the creative team and external suppliers – including but not limited to photography, video and bespoke creative pieces.
• Ensure brand impact and consistency across all channels.
• Work with the marketing team to ensure all activity is dovetailed into the overall seasonal plan.
• Work with other company departments as and when required – i.e. Customer Services, Buying & Merchandising and Photography.
• Keep an eye on new social platforms as they emerge and ensure we are amongst the first to market in relevant areas.
• Implement social technologies when appropriate.
• Understand the unique algorithms specific to each channel and offer solutions to overcome the barriers they can create.
• Develop, maintain and manage social media budgets.
• Research and monitor activity of key competitors.
• Maximise shares and new followers.
• Carry out measurement and analysis and report back on ROI to board level management.
• Look for opportunities to grow revenues from social channels.
• Use influencer relationships to maximise customer recruitment.

Blog

• Produce a plan for the blog that is on brand, and in line with seasonal campaigns.
• Create regular, engaging and interesting blogs that cover a range of topics, inciting comments and sharing.
• Track competitor activity and use to generate new ideas.
• Report back on success rates.

Technical knowledge required:

• In-depth knowledge of Facebook, Twitter, Instagram and Pinterest (TikTok would also be desirable, but not essential) and what each platform can best be used for.
• Creative copywriting skills.
• Relationship building skills.
• Ability to brief creative assets – photography, video etc.
• Analytical skills.
• SEO experience advantageous but not essential.

Business skills required:

• Excellent attention to detail.
• An ideas person – always ready with a new creative thought to try out.
• A curious and creative mind.
• Great planning and organisational skills.
• Commercial acumen.
• Someone who always wants to go the extra mile.
• A solid team player.
• A positive outgoing individual.

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here

Purpose of Role:

The role is largely admin based; however, you will play an active role in the buying process.

• Provide administration support to the Buyers
• Collation of reports and sales information
• Critical path management
• Working cross functionally with internal departments to ensure smooth running of the day to day buying function
• Management of samples and the image bank
• Competitor analysis
• Awareness of upcoming trends
• Working closely with the supplier base

The Candidate:

• Ideally you will be either a recent graduate with a degree in fashion buying or an existing Buyer’s assistant looking for a fresh challenge
• Have impeccable time management and communication skills
• Competent in Word, Excel and Outlook programmes
• Organised and proactive way of working with a great attention to detail
• Passionate about product and product development

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here

What is the role?

We are an exceptional brand and we are looking for someone remarkable to join our Ecommerce team in the role of Digital Communications Manager. This is an exciting role that will take on the management and progression of the Email and CRM strategy for Joe Browns along with other key communications methods, during what is set to be an exciting period of growth and opportunity.

We are looking for someone who has a extensive experience of Email and SMS Marketing, Push Notification and is passionate about customer experience. The right candidate should be bursting with new ideas and an appetite for understanding and managing the customer relationship, in the digital space. You will have worked with advanced email platform and CRM tools and have a knowledge of data to help drive the strategy forward.

Main Duties & Overall Responsibilities:

• Support in the final stages of delivery for a new advanced Email and CRM platform for the company.
• Use both offline and online data to understand our customer and use this to build a robust digital communication strategy for our audience.
• Devise new ways of continuing to build our customer database and ensure our data is managed and maintained effectively.
• Work alongside the wider ecommerce team in delivering seasonal, campaign and promotional messages to our consumers, inline with the central marketing calendar.
• Develop engaging and timely marketing emails, from creative briefing, coordinating builds, testing and scheduling.
• Use customer segmentation, journey planning and triggered workflows to ensure we target the right customer at the right time, with the right message in the best form of communication.
• Create a robust and thorough testing plan for all Marketing emails, ensuring that we are consistently learning and optimising our activity. Share findings with the wider team so they can be utilised across other online and offline touchpoints.
• Work closely with the Direct Marketing Manager to align programmes across both offline and online media. Share knowledge and insights to help strengthen our communication strategy.
• Work closely with the Buying and Merchandising team, to ensure that we are aligned on our product focus, reacting to promotional and seasonal trends.
• Carry out regular and concise reporting and share with the wider business. Review the performance of our email and CRM campaigns and integrate findings into ongoing activity and strategy.
• Work closely with 3rd party agencies such as Bloomreach (Exponea) and Mention Me to ensure we are maximising the potential of these platforms. Work with them to develop ongoing strategic plans.
• Plan and deliver a cohesive CRM approach to enhance customer engagement, build loyalty, drive repurchase and continually communicate about the brand.
• Work with the wider business to provide branded email assets for our wholesale partners.
• Introduce Joe Browns to new forms of digital communication and work alongside our Digital Operation Manager to deliver advanced functionality to target our customers.

Technical knowledge required:

• Minimum of 3+ years’ experience managing Email and CRM programmes, ideally in the retail sector.
• Experience of Exponea by Bloomreach, or similar Customer Data & Experience Platforms (CDXP).
• Ability to adapt to new technology and work with both internal and external stakeholders to deliver results.
• Strong numerical and analytical skills.
• Able to fully utilise the relevant IT support systems, and to be conversant with standard business desktop applications, especially Excel and PowerPoint.
• Good understanding of GDPR.
• Strong interpersonal skills with the ability to communicate with senior managers.

Business skills required: 

• Strong Analytical skills
• Strong planning and organisational skills.
• Good communication & interpersonal skills
• Great attention to detail and accuracy
• A great organiser
• A passion for marketing and digital channels

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”

Core Values:

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

Building a workforce of passionate, ambitious, and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here