Working for Joe Browns
Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.
We offer stylish, laid back clothing for men and women plus original gifts and accessories that won’t be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.
We’re based in Leeds, West Yorkshire, where our head office, customer service department and warehouse are all under one roof. Located in a converted warehouse, our offices are as fun and quirky as the clothes we sell!
The creatives. The planners, the analysts and those that make it all happen.
When only the best will do. Striving to make sure our products exceed expectations.
The number whizzes, the forecasters, the bill payers and the bean counters.
Where the magic happens. The creators, the researchers and the tough negotiators.
The range advisers, the sales advisers, the jugglers and the relationship builders.
The operational backbone of the business. Making sure we deliver our promises.
The organised crew, managing stock requirements and deliveries for all Joe Browns channels.
The order takers, the problem solvers - always here to help and ensure our customers stay happy.
We look for individuals who aren’t afraid to be themselves, stand up for what they believe in and think both commercially and creatively. They are determined, ambitious and strive to be the very best at what they do.
We work incredibly hard, but in turn we fully believe in letting our hair down too! Here’s just a small selection of the kind of things we get up to…
- Fun, fast paced working environment!
- Strong team ethos.
- Stakeholder pension scheme.
- Life insurance.
- Up to 60% discount on new ranges.
- An extra day’s holiday for your birthday.
- £100 welcome voucher to spend on Joe Browns product when you join
- Free onsite parking
- Our very own fun committee
- Free fruit (or pie!) on Thursdays!
- 2 fantastic staff parties a year
- Free thinking encouraged
Head Of QC
The Role
To manage the QC and inspection teams to ensure all products are of an appropriate quality and size so to maximise demand and minimise returns.
Purpose Of Role:
- To spec, fit and seal all styles - in line with critical path dates.
- To add the branding / labelling to each garment in line with agreed brand definitions.
- Understand the overall reasons for returns and take all possible actions to minimise returns rates where commercial.
- Oversee the inspections of all deliveries. Agree and action any rectification work required.
Performance Indicators:
- Qualitive and quantitative indicators that will be used to measure the success of the function.
- Returns rates.
- Feefo product ratings.
- Percentage stock availability.
- Completion of all tasks to meet critical path deadlines.
Main Activities:
- Complete the sealing of all styles including first fits, second fits, pre-production samples (as required) in line with critical path deadlines - working with the buyers and designers to ensure the products are in line with expectations. Maximising demand whilst minimising returns.
- Ensure all comments are passed back to suppliers in a timely manner to minimise any potential deliveries.
- Maintain an up to date log of the status on each style.
- Ensure each garment is packaged and labelled with appropriate branding for bath own sales and wholesale customers.
- Investigate any product groups or styles where the returns rates are a concern and propose all possible actions to minimise returns issues. Utilise all tools available - feefo , customer reasons for returns etc.
- Oversee the inspections of all deliveries received to the agreed levels.
- Proactively seek solutions to any rejected deliveries and arrange any rectification work required after gaining approval from the supplier to cover the cost.
- Keep the buying and merchandise teams fully informed of all issues.
- Manage and develop the quality control and inspections teams.
- Support, train and develop the team as required.
- Ensure consistent and timely ways of working throughout the team.
Business Skills Required:
- Strong communication & interpersonal skills.
- Good planning and organisational skills.
- Excellent attention to detail.
- An enthusiasm for digital and a desire to continually push technology forward.
- A team player with a positive attitude who is prepared to roll their sleeves up and lead by example.
- An enthusiasm for digital and a drive to test and learn new integrations.
Core Values:
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The fabric of Joe Browns”
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Salary will be competitive.
Dont Forget To Attach your CV and Covering Letter! Apply Here
Merchandiser (12 months maternity cover)
- Job Purpose:
- To place initial and repeat orders as required and chase outstanding orders to maximise stock availability and customer satisfaction at all times.
- To load new product details onto Elucid in line with the critical path.
- To load website information for wholesale partner(s), including categorisation/product attributes.
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The Role:
- Set up new style details on Elucid ensuring 100% accuracy.
- Place initial and repeat buys with suppliers as instructed.
- Chase outstanding orders to ensure deliveries arrive on time.
- Highlight all delays and or delivery failures to Office Manager / Merchandise Director for additional input.
- Update the booking in diary.
- Load website information for wholesale partner(s), including categories and product attributes.
- Load cross-sell products to wholesale partner website.
- To merchandise the direct despatch lines with one of our key wholesale customers.
Responsibilities:
- Set up new product details on Elucid with 100% accuracy.
- Load and send initial orders as indicated by the buyers, ensuring suppliers are fully aware of all conditions.
- Place repeat orders with suppliers as indicated, ensuring that required quantities and delivery dates can be achieved. Where agreement cannot be reached raise the issue to the buyers for additional input.
- Make bookings for deliveries from suppliers and ensure that the required packing lists are available in advance. Update the booking in diary.
- Book stock onto the system once inspection is complete.
- Chase outstanding orders and maintain delivery dates on the system to ensure we have accurate information available to customers at all times.
- Highlight all stock availability issues in season (current and future) to the Office Manager/ Merchandise Director and proactively chase suppliers for solutions.
- Obtain and check commodity codes from suppliers.
- Action stock adjustments as required.
- Ad-hoc typing as required.
- Load cross-sells onto Elucid for our website.
- Assist with loading website information for wholesale partner(s) – including categories, product attributes and cross-sells.
- Generate and send file for loading to wholesale partner.
- Set up direct despatch styles on system ensuring 100% accuracy.
- Provide wholesale customer with images.
- Check products on wholesale customer’s website daily – check against stock levels and manage when styles are removed from sale.
- Run daily demand reports and ad hoc analysis when required.
- Check products on wholesale customer’s website daily – check against stock levels and manage when styles are removed from sale.
- Run daily demand reports and ad hoc analysis when required.
- Liaise with the warehouse / despatch on the daily manifest.
Core Values Required:
- They enjoy and believe in what we do - or they don't do it.
- They are fair, well-mannered and respectful, never weak.
- They help each other to succeed - colleagues, partners and customers.
- They are creative and push boundaries - we don't just accept.
- They create a positive environment.
- If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Salary will be competitive.
Dont Forget To Attach your CV and Covering Letter! Apply Here
York Style Ambassadors
The Role
To be a successful Style Ambassador, Joe Browns is looking for an individual who isn't afraid to be themselves, who is customer focused and can think both commercially and creatively. This person should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited, adventurous nature of the brand, they are able to bring fresh ideas to the table and aren't afraid of getting stuck in.
Main Duties:
- To ensure high levels of customer satisfaction through excellent customer service.
- To assess customer needs and provide assistance and information on product features and benefits.
- Actively seek out customers in store, welcome them and create an outstanding Customer Experience.
- Follow and achieve store sales targets.
- Be knowledgeable on the Joe Browns Brand and the products offered and be able to discuss the ranges available.
- Maintain clean, visually outstanding and remarkable displays.
- Ensure house keeping is pristine and inviting.
- Comply with stock control procedures, handle deliveries, pricing and storing.
- Manning the fitting rooms and footwear departments.
- Manning tills and handling returns.
- Assisting with online orders.
Joe Browns are looking for:
- A strong sales person who will go 'the extra mile'.
- Creative people who are full of ideas and won't just accept the norm.
- A proven track record of over achieving targets.
- Experience of working above expectations.
- Friendly and energetic personalities with customer service focus.
- Honest, reliable and true team players.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Dont Forget To Attach your CV and Covering Letter! Apply Here
Want to leave your details for future opportunities?
We’re always on the lookout for talented individuals, so why not send us your CV and we’ll keep you in mind for any future vacancies. Simply choose the department you’re interested in and upload your CV.
We look forward to hearing from you.