Working for Joe Browns

Job Purpose: 

Job Title: Marketplace Executive 

Department: Partnerships

Location: Leeds

Report To:  Head of Partnerships

Reporting Line: None

Type: Maternity Cover

Hours of work: 40hpw

 

To place Joe Browns products on Amazon (UK, Ger, Fr), eBay (UK, FR, Ger), La Redoute (Fr), Manor (CH), Galaxus (CH) and other future marketplaces and maximise their exposure, sales and profitability.

 

Technical Requirements: 

• Managing performance; Producing weekly and monthly sales analysis for board presentation; Maximising opportunities, working with the board if necessary; Identifying issues and developing solutions to overcome them; Managing and checking Websites. 
• Creation of core spreadsheets 
  Using the download from Elucid as a starting point, accurately create the master spreadsheet and then for each marketplace with information such as:
  Style codes
  Product descriptions
  Product copy
  Sizing information
  Prices
  Colours
  Barcodes
  Images and links
• Translations
  Where relevant, work with the translation agency to get copy translated into relevant languages (Fr and Ger). This will be aided by a blend of look ups (which need to be kept up to date) and onsite support tools.
• Carrying out timely uploads
  Upload the data to each marketplace to the agreed schedule, bearing in mind that there could be various stages involved in this process.
• Resolving issues
  Checking the upload and ensuring that all issues are dealt with quickly, either directly or working with Channel advisor & Mirakl (or other relevant partner).
• Maximising SEO
  Through an awareness of how customers search for products on the different sites, improve copy attributes to maximise searchability and conversion.
• Managing stock buffers
  Amend stock buffers at different times of the year to maximise sales.
• Keeping data up to date
  Maintaining the accuracy of the data throughout the season as things change – i.e. copy may be amended or products removed from sale.  Also removing products that are no longer available to purchase. i.e. previous season product with zero stock.
• Working with Channel Advisor/Mirakl & other future partners
  Work closely with channel partners to keep abreast of technology changes with a view to maximising sales and making the process smoother.
• Constantly improving the way we work
  Always considering how we can improve the way we work – finding ways to improve processes and minimise the opportunity for error.
• Maximising marketing opportunities
  Keeping abreast of opportunities to promote the brand, maintaining a commercial view.
• Liaising with Customer services 
  Working alongside the Customer Services & Warehouse teams to ensure that we adhere to our SLAs – i..e responding to queries and delivery lead times.

 

About You: 

Experience: 

You will have knowledge of the Joe Browns brand.

You should hold strong Microsoft skills including Word and Excel and be comfortable with Powerpoint and compiling and delivering presentations.

 

Your Stakeholders: 

Your main stakeholders will be the Head of Partnerships.

 

Knowledge, skills & behaviours: 

We expect all our employees to demonstrate a core set of knowledge, skills and behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business.

 

Skills

• Communication; communicates effectively with all stakeholders, manages expectations of delivery.
• Self-Management; organised, able to manage own time, problem solver, holds self accountable.
• Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here

Job Purpose: 

Job Title: Senior Retail Merchandiser

Department: Merchandising

Location: Leeds

Report To:  Head of Supply Chain Merchandising

Reporting Line: None

Type: 12 Months Temp Contract

 

This role is responsible for all stores and franchise stock allocations, availability, and deliveries, supporting the stores in the JB portfolio and the Retail Operations.  Supporting the wider supply chain merchandising team on range set up and season launches for all channels.

 

Technical Requirements: 

• Responsible for stores sales and stock levels.
• Responsible for store stock allocations, deliveries, and manifests.
• Ensure all process are followed for stock transfers and systems are accurate.
• Highlight any discrepancies on deliveries and investigate with the stores and warehouse.
• Facilitate all store returns to warehouse.
• Support Retail Operations team with store stock take data and checks. Highlighting all anomalies.
• Regular Critical Path meetings with Buying and QC.
• Monitor Back Orders with expected clearance dates, prioritising pick workload for QC/Warehouse
• Manage in season price amends with stores.
• Manage the JB stores/franchises and warehouse teams with initial stock allocations for window displays, bay layouts for new seasons in line with planograms and in season stock replenishment.

 

Main Tasks: 

• Setup / manage stock tracker for all new store launches to ensure all planned stock is processed on time. Substitute products that are not available for launch to ensure the stores are full and there are no blank spaces. Ensuring Windows are up to date.
• Ensure daily replenishment for all store needs, reacting to sales demand, sales period and topping up of weekly best sellers taking into consideration busy periods, sale and bank holidays.
• Sending delivery manifests and checking store receipts, highlighting all discrepancies.
• Liaising with warehouse, stores, and Logistics to ensure deliveries will be made on time and if extra deliveries are required, they are arranged and in place.
• Checking company weekly bestsellers making sure adequate stock cover in stores.
• Communicating to stores all sales periods and price changes.
• Working with the stores to correct any stock file issues / ensuring stock is correct and making relevant updates.
• All store returns to be processed quickly and relevant action to be taken, liaising with the warehouse, so they know what needs to happen with the stock being returned.
• Work with Retail Ops Manager and stores to coordinate stock takes and ensure all stock is checked with 100% accuracy and ensuring the stock file is adjusted accurately once stock takes are complete.
• Ensuring good communication is upheld between the stores / merch / warehouse / retail ops to enable a positive working environment.
• Ensuring BOH items such as size cubes / disposable socks / hangers are always fully stocked and replenished.
• Producing data to assist decisions around stock levels and valuations.
• Assist with store rollouts and be a key part of getting new stores up and running, develop a critical path plan that can be used as a template for all new stores.
• To assist on developing new reporting strategies that are more relevant to retail.
• Work with It Development to develop the retail / replenishment platforms and create a full working system.

 

Team Tasks: 

• Ensure all items are ready for go-live and change them to active on the site – copy, images, sell prices etc.
• Once a season is live, work with E-com, Buying and QC to action any amends/issues raised.
• Action price changes on the system when required.
• Check catalogue pages – proof reading to ensure correct images, prices, codes, copy etc.
• Use the Merchandising Timeline to monitor milestone dates in the calendar.
• Action ad-hoc stock adjustments for cross function colleagues.
• Ad-hoc Merchandising admin tasks as required.
• Provide cover across the rest of the immediate team when required.

 

About You: 

Experience: 

The individual will have 2 years of Merchandising experience, have strong analytical skills and commit to providing outstanding customer service.  You should have good communication skills, be a strong planner with strong organisational skills and attention to details.

 

Your Stakeholders: 

Your mains stakeholders will be the wider Merchandising team, warehouse team, Store Managers and Retail Operations. 

 

Knowledge, skills & behaviours: 

We expect all our employees to demonstrate a core set of knowledge, skills and behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business at a strategic level
• Current technical, legal and compliance obligations relating to your work and industry

 

Skills

• Communication; communicates effectively with all stakeholders, manages expectations of delivery.
• Self-Management; organised, able to manage own time, problem solver, holds self accountable.
• Decision Making; ability to make careful decisions based on available data and recognising where matter should be escalated to a more senior level

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here

 

Job Purpose: 

Job Title: Supervisor

Department: Store

Location: White Rose Centre (Leeds)

Report To: Store Manager

Reporting Line: Style Ambassador

Type: Permanent

 

 

The Supervisor is responsible for supporting the Store Manager in creating a great customer experience, maximising sale and ensuring all store employee uphold the Joe Browns values and brand at all times.

 

Technical Requirements: 

• You support the sales team in absence of store manager/assistant manager to ensure a remarkable customer experience to maximise sales and commercial opportunities in store
• Support manager/assistant manager in maintaining exceptional visual merchandising and house keeping standards
• You support all team members alongside the store manager/assistant manager and ensure all team members are receiving regular documented observation based coaching and feedback, promoting personal development towards improving service levels and KPI performance
• Is proactive and able to delegate in a timely manner and has excellent organizational skills
• Is able to control the sales floor and react to customer flow.
• You support the store manager/assistant manager in minimizing risk by ensuring that you and the team are compliant and that all company policy and procedures are adhered to.
• You are able to effectively read and understand business reports to drive sales
• Confident in cash handling
• You will support and ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and keep this within company target
• You are able to identify potential risks and report to management
• Upholds and is able to demonstrate company brand values
• Is passionate about the brand and has in depth brand knowledge
• You are adaptable to the needs of the business and occasionally you may be required to work extended hours/extra days and be flexible in your working week
• Required to support occasional out of hours training sessions, sale set up and new season launch

 

About You: 

Experience: 

You will have experience in a fast paced retail store with an passion for high standards and exceptional customer service. You will have an individual style with the courage to be yourself and can think both commercially and creatively. You should be charismatic, ambitious and strive to be the very best at what they do. Embracing the free spirited and adventurous nature of the brand, you will be able to bring fresh ideas to the table and aren’t afraid of getting stuck in.

 

Your Stakeholders: 

You will be expected to work across the business with the wider Buying and Merchandising teams as well as the Marketing function.

 

Knowledge, skills & behaviours: 

We expect all our employees to demonstrate a core set of knowledge, skills and behaviours appropriate to their role:

 

Knowledge

• The Joe Browns strategy, vision and values, the customer journey
• Understand how your team and your role adds value and interacts with the rest of the business at a strategic level
• Current technical, legal and compliance obligations relating to your work and industry

 

Skills

• Communication; motivation and development of others, persuasion and influencing skills, flexibility, collaboration, and communication at all levels.
• Self-Management; organised, able to manage own and other time, problem solver, ability to delegate appropriately, holds self and other accountable.
• People management; absence management, effective recruitment and retention, coaching and mentoring, performance management and employee development, conflict management in line with the business standards
• Leadership skills; autonomy, resilience, active listening, consistency, emotionally intelligent, self- assured, calm under pressure.
• Critical thinking; forward thinking, advocacy, creativity and innovative, project management skills.
• Change agent; calculated risk taker, diverse thinker, negotiation skills, decision maker

 

Behaviours: 

• Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
• Passionate; engaged and enthusiastic in your role and advocate for the business
• Customer and quality focused; outcome orientated; goal focused.
• Collaborative; inclusive, team player, shares ideas and welcomes input
• Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
• Supportive; recognise the achievements of the team whilst encouraging them to improve; adapting style to support team members
• Emotionally Intelligent; empathetic, respectful, supportive, considerate, self-aware, resilient, positive and passionate, stress and ambiguity tolerant, calm under pressure
• Consistency; delivery of promises; consistently high standard of output, clear words and actions.
• Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity

 

This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".

 

Core Values: 

• We enjoy and believe in what we do - or we don't do it.
• We are fair, well-mannered and respectful, never weak.
• We help each other to succeed - colleagues, partners and customers.
• We are creative and push boundaries - we don't just accept.
• We create a positive environment.

 

Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.

 

It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.

 

We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.

 

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

 

Don't Forget To Attach your CV and Covering Letter! Apply Here