Job Purpose:
Job Title: Operations Manager
Department: Operations
Location: Leeds with some travel
Reports To: Finance Director
Reporting Line: Warehouse Manager
Type: Permanent
The Operations Manager plays an instrumental role in ensuring the safety of employees in the workplace and the efficient, safe operation of our warehouse.
The role is crucial in safeguarding employees at work. Utilising your expertise, you will manage workplace risks and ensure compliance with current safety standards. Your responsibilities include planning and implementing new policies and procedures to enhance or maintain safety standards, monitoring their effectiveness, and introducing new protective measures as required by law or the organisation. You will develop health and safety strategies, conduct risk assessments, liaise with regulatory authorities, investigate site accidents, and ensure policies and procedures are properly implemented through site inspections.
The Operations Manger will also have full responsibility for the warehouse operation to drive efficiency and improve standards.
Technical Requirtments:
Health & Safety
- Establish a comprehensive health and safety policy and culture that exceeds regulatory compliance.
- Promote a health and safety culture throughout the organisation, ensuring employees are aware of risk reduction measures and current legislation.
- Understand the organisation’s operations and associated health and safety risks.
- Stay updated with new legislation and maintain knowledge of all Health and Safety Executive (HSE) regulations and industry developments.
- Ensure compliance with all relevant health and safety legislation promptly and without compromise.
- Conduct regular site inspections to ensure compliance with health and safety laws.
- Perform regular audits to maintain standards.
- Compile and analyse statistics on accidents, near misses, and injuries, producing management reports and recommendations. Submit RIDDOR reports and liaise with HSE if needed.
- Maintain contact with employees off work due to work-related accidents or illness.
- Conduct regular risk assessments to identify and mitigate potential hazards.
- Lead in-house training, toolbox talks, and inductions on health and safety issues and risks.
- Instruct workers on the proper use of protective clothing and safety devices, conducting routine tests on equipment.
- Keep comprehensive records of health and safety investigations, training, risk assessments, and other relevant incidents.
- Work with employees to ensure safe operating procedures are in place and adhered to.
- Ensure risk assessments are in place for high-risk employees.
Warehouse Operations
- Team Management: Supervise warehouse colleagues, ensuring safe use of equipment and adherence to safety standards. Coach managers and supervisors to improve performance, embed a culture of cost control and efficiency, and lead continuous improvement programs.
- Stock Management: Audit, report, and control stock loss.
- Operational Efficiency: Establish and implement warehouse practices to ensure efficient operations.
- Coordination: Coordinate with other departments to understand workload and priorities, ensuring effective management.
- Space and Equipment Utilisation: Ensure optimal layout of stock and resources.
- Training: Lead training initiatives to ensure employees operate safely and efficiently.
- Performance Tracking: Develop KPIs to track performance, measure, and report on these.
- Environmental Compliance: Responsible for environmental reporting, compliance, and promoting sustainability initiatives across the business.
- Certification: Ensure colleagues hold the relevant certifications required for their jobs and maintain a safe environment (e.g., forklift training, first aid).
About You:
You will be passionate and relentless in ensuring a safe working environment for all employees. You will have a drive and enthusiasm to promote a healthy culture and engage colleagues in this pursuit.
We Require:
- NEBOSH qualification and a commitment to continuous professional development.
- CMIOSH membership
- A proven track record within a relevant environment.
- Excellent communication and record keeping skills
Your Stakeholders:
You will be expected to work at all levels across the business, and be confident providing the Board with health and safety updates and priorities.
Knowledge, skills & behaviours:
We expect all our employees to demonstrate a core set of knowledge, skills and behaviours appropriate to their role:
Knowledge
- The Joe Browns strategy, vision and values, the customer journey
- Understand how your team and your role adds value and interacts with the rest of the business at a strategic level
- Current technical, legal and compliance obligations relating to your work and industry
- Awareness of the internal and external factors that may affect the business and your role and understand how to mitigate
- Strategic sustainability awareness
Skills
- Communication; motivation and development of others, persuasion and influencing skills, flexibility, collaboration, and communication at all levels.
- Self-Management; organised, able to manage own and other time, problem solver, ability to delegate appropriately, holds self and other accountable.
- People management; absence management, effective recruitment and retention, coaching and mentoring, performance management and employee development, conflict management in line with the business standards
- People Leadership skills; autonomy, resilience, active listening, consistency, emotionally intelligent, self- assured, calm under pressure, situational leader.
- Courageous, Authentic and Visionary Leadership; Values driven, inspirational, positive influencer, coach
- Critical thinking; forward thinking, advocacy, creativity and innovation, anticipative, project management skills, constructively challenging approach
- Change agent; calculated risk taker, diverse thinker, innovative, negotiation skills, future orientated, curious, continuous improvement approach, change advocate
- Business Acumen; understand and contribute to the business and departmental strategy, be results orientated, politically aware both internally and externally, budget management
Behaviours:
- Integrity; honesty, dependability, trustworthy, ethical, fair and inclusive
- Passionate; engaged and enthusiastic in your role and advocate for the business
- Customer and quality focused; outcome orientated; goal focused.
- Collaborative; inclusive, team player, shares ideas
- Self-development champion; active in own development, cognizant of own development needs, ambitious for self and the business
- Supportive; recognise the achievements of the team whilst encouraging them to improve; adapting style to support team members
- Emotionally Intelligent; empathetic, respectful, supportive, considerate, self-aware, resilient, positive and passionate, stress and ambiguity tolerant, calm under pressure
- Consistency; delivery of promises; consistently high standard of output, clear words and actions.
- Brand/ business ambassador; building internal and external community focus, role model for the brand and values of the business, displaying external integrity.
- Role Model; demonstrating expected behaviours and challenging when other do not display them, actively encouraging diversity and inclusion across the business, embracing and harnessing differences.
This role would suit a team player with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing "The fabric of Joe Browns".
Core Values:
- We enjoy and believe in what we do - or we don't do it.
- We are fair, well-mannered and respectful, never weak.
- We help each other to succeed - colleagues, partners and customers.
- We are creative and push boundaries - we don't just accept.
- We create a positive environment.
Building a workforce of passionate, ambitious and talented people is very important to us and as a result, we invest a lot of time and effort into our company culture and values.
It is key that we ensure that only the very best join the business, where you can be yourself and develop your career.
We have committed to employing anyone with an impairment and will provide an inclusive and accessible recruitment process, together with reasonable adjustments as required, so that all applicants have the best opportunity to demonstrate that they can do the job.
If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.
Don't Forget To Attach your CV and Covering Letter! Apply Here
