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Working for Joe Browns

Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.

We offer stylish, laid back clothing for men and women plus original gifts and accessories that won’t be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.

We’re based in Leeds, West Yorkshire, where our head office, customer service department and warehouse are all under one roof. Located in a converted warehouse, our offices are as fun and quirky as the clothes we sell!

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The creatives. The planners, the analysts and those that make it all happen.

When only the best will do. Striving to make sure our products exceed expectations.

The number whizzes, the forecasters, the bill payers and the bean counters.

Where the magic happens. The creators, the researchers and the tough negotiators.

The range advisers, the sales advisers, the jugglers and the relationship builders.

The operational backbone of the business. Making sure we deliver our promises.

The organised crew, managing stock requirements and deliveries for all Joe Browns channels.

The order takers, the problem solvers - always here to help and ensure our customers stay happy.

We look for individuals who aren’t afraid to be themselves, stand up for what they believe in and think both commercially and creatively. They are determined, ambitious and strive to be the very best at what they do.

We work incredibly hard, but in turn we fully believe in letting our hair down too! Here’s just a small selection of the kind of things we get up to…

1. We enjoy & believe in what we do -or we don't do it

2. We are fair, well mannered & respectful, never weak

3. We help each other to success - colleagues, partners & customers

4. We are creative & push boundaries - wo don't just accept

5. We create a positive environment

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  • Fun, fast paced working environment!
  • Strong team ethos.
  • Stakeholder pension scheme.
  • Life insurance.
  • Up to 60% discount on new ranges.
  • An extra day’s holiday for your birthday.
  • £100 welcome voucher to spend on Joe Browns product when you join
  • Free onsite parking
  • Our very own fun committee
  • Free fruit (or pie!) on Thursdays!
  • 2 fantastic staff parties a year
  • Free thinking encouraged

Digital Operations Manager

The Role:

We are an exceptional brand and we are looking for someone remarkable to join our Ecommerce team in the role of Digital Operations Manager. This exciting new role will manage the delivery of current and upcoming projects, as well as helping to maintain and optimise the current technical infrastructure.

Reporting to the Head of Ecommerce, you will work closely with the wider Ecommerce, Marketing, Creative and senior management team, in ensuring new and existing technology projects are delivered on time and to specification, helping to maintain and continually develop the Joe Browns brand across all digital platforms.

 

Key Responsibilities:

  • Manage the delivery of new digital projects, from requirement gathering, stakeholder management, time allocation and release.
  • Support in the maintenance of existing digital technology, building up a strong understanding of our systems and processes, ensuring that the highest standards are maintained.
  • Minimise incidents and operation risk through efficient management of digital projects, thorough testing and ongoing system optimisation.
  • Work with our in-house Web Developer and 3rd party stakeholders to explore new opportunities within the Magento tool. Ensure that we are maximising its capabilities and exploring new opportunities.
  • Manage the Development Sprint process, ensuring alignment with our 3rd party stakeholder - Maginus on timing, resource allocation and budget.
  • Continually explore new areas of opportunity for our business, keep abreast of new technology releases and put forward recommendations and business cases on what should be explored next.
  • Work with the Head of Ecommerce to develop and execute a robust development roadmap for the business, including ongoing usability testing, site enhancements, payment options, expansion into international markets and the introduction of new technologies.
  • Day-to-day stakeholder management of 3rd party support agencies such as Maginus, Magento, Klarna, PayPal, Apttus etc.
  • Use systems such as Google Analytics and New Relic to track and understand user interaction, utilise the data in directing change and report against key metrics to the business.

 

Technical knowlege required:

  • Minimum of 2+ years’ experience managing digital projects – ideally with projects such as website enhancements, app development and system integrations.
  • Experienced in translating business requirements into technical tasks, timelines and budgets.
  • Confidence in managing and coordinating across technical teams.
  • Experience of Magento 2 essential.
  • Hands on experience of Google Analytics, Google Tag Manager essential.
  • Understanding of New Relic desirable.
  • Good understanding of major operating systems.
  • Managing a variety of stakeholders up to senior management level desirable.

 

Business skills required:

  • Strong communication, analytical, and reporting ability.
  • Good planning and organisational skills.
  • Excellent attention to detail.
  • An enthusiasm for digital and a desire to continually push technology forward.
  • Passion for customer excellence, innovation and quality.
  • A team player with a positive attitude who is prepared to roll their sleeves up and lead by example.
  • An enthusiasm for digital and a drive to test and learn new integrations.

 

This role will suit someone with a positive attitude who is prepared to roll their sleeves up and lead by example, as well as encompassing “The Fabric of Joe Browns”:

 

Core Values:

  • We enjoy and believe in what we do - or we don't do it.
  • We are fair, well-mannered and respectful, never weak.
  • We help each other to succeed - colleagues, partners and customers.
  • We are creative and push boundaries - we don't just accept.
  • We create a positive environment.

 

Salary will be competitive.

If you think that you're suitable for this great opportunity, please don't hesitate to get in contact with us by using the link below.

Don't Forget To Attach your CV and Covering Letter!     Apply Here


There are currently no open vacancies, please see below if you would like to send us your CV to keep on file.

Want to leave your details for future opportunities?

We’re always on the lookout for talented individuals, so why not send us your CV and we’ll keep you in mind for any future vacancies. Simply choose the department you’re interested in and upload your CV.

We look forward to hearing from you.